Ashwin Lewis
If your Samsung printer is not waking up from sleep mode, there are several troubleshooting methods you can try. Firstly, check your printer settings and ensure that the Wake Up Event or Wake on LAN setting is enabled. You can usually access these settings through the Samsung Easy Printer Manager or SyncThru Web Service. Additionally, make sure your printer drivers and firmware are up to date, and check your network and router settings, especially if you're using a wireless printer. In some cases, you may need to manually wake up the printer by pressing a button on the printer itself.
How to Wake Up a Sleeping Samsung Printer
| Characteristics | Values |
|---|---|
| Press the OK menu button | This will wake up the printer |
| Use the software Samsung "Easy Printer Manager" | Click on the "Switch to Advanced Mode" icon, then click on the "System" tab under the "General" heading to change timings like Power Save |
| Set the wake-up event to "on" | This is off by default |
| Change to a static IP address | Offline printers can occur when the printer changes IP |
| Set the sleep timeout to the maximum value | This will increase the time before the printer goes to sleep |
| Turn off the Ethernet Power Save setting | This turns off the network connection |
| Set a DHCP reservation for the printer on the DHCP server or router | This will resolve issues caused by the printer losing its DHCP lease |
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What You'll Learn
Check your printer's sleep mode settings
To check your Samsung printer's sleep mode settings, you can use the software "Samsung Easy Printer Manager". Open the software and click on the "Switch to Advanced Mode" icon at the top of the window. In the advanced mode, click on the "System" tab, and under the "General" heading, you can change timings for various settings such as Power Save. You can set the Power Save option to a longer duration, such as 10 minutes, to allow the printer to stay on for a longer period before going into sleep mode.
Additionally, you can access the printer's settings through the "SyncThru Web Service". Open the "Samsung Easy Printer Manager", select "SyncThru Web Service" from the menu on the right, and log in using the default login credentials if prompted. In the web browser, navigate to "Settings" > "Machine Settings". Under "System" > "Setup" > "General" > "Wakeup Event", ensure that the setting is turned "On". This will enable the printer to automatically wake up from sleep mode when a print job is sent to it. Click "Apply" to save the changes.
It's also important to ensure that your wireless router is using the correct encryption settings. Outdated encryption settings, such as WPA or TKIP, can cause compatibility issues with certain Samsung printers. Update your wireless router to use the newer WPA2 AES encryption standard to improve connectivity and reduce timeout issues.
Furthermore, you can adjust your Windows computer's printer settings to manage sleep mode. Go to "Control Panel" > "Devices and Printers", right-click on the printer, and select "Printer Preferences". Look for an option to disable sleep or timeout mode, and make the desired changes. You can also access "Printer Properties" by right-clicking on the printer and checking for similar functions. Refer to the printer's help guide or contact the manufacturer's support for additional assistance if needed.
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Update your Windows computer's printer settings
If your Samsung printer is not waking up from sleep mode, there are several things you can try to update your Windows computer's printer settings and resolve the issue.
Firstly, check your printer's sleep mode settings. On your Windows computer, go to Control Panel > Devices and Printers. Right-click on the Samsung printer, then select Printer Preferences. Look for an option to disable sleep mode or adjust the sleep timer. You can also right-click on the printer, select Printer Properties, and look for similar functions. If you are unable to find the relevant settings, refer to your printer's help guide or contact the manufacturer's support desk for assistance.
Additionally, ensure that your Windows computer's USB port settings will not interfere with the printer's connection. To do this, go to the Control Panel, select Power Options, and click on Change plan settings for your selected power plan. From here, click on Change advanced power settings and disable the setting that keeps USB ports live.
If your printer is connected to your network via Wi-Fi, check your wireless router settings. Ensure that your router is set to the correct encryption type, such as WPA2 AES, and that it is compatible with your printer's wireless configuration. You can also try restarting the print spooler in Windows Administrator tools.
Another solution is to adjust the wake-up event settings for your Samsung printer. You can do this by opening the "Samsung Easy Printer Manager" software on your computer. Once open, click on the "Switch to Advanced Mode" icon at the top. In the advanced mode, click on the "System" tab under the "General" heading. Here, you can adjust various timings, including Power Save. Make sure the "Wakeup Event" is set to "On". You can also adjust the Power Save timer to a longer duration to delay the printer from entering sleep mode.
By following these steps to update your Windows computer's printer settings, you should be able to resolve issues with your Samsung printer not waking up from sleep mode.
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Change to a static IP address
To change your Samsung printer's IP address to a static one, you must first know the printer's current IP address. Once you have this, you can use a computer connected to the same network as your printer to open a web browser and enter the IP address into the address bar. This should open the Embedded Web Server homepage, where you can log in with your system administrator password.
Next, navigate to the printer's network settings page and find the IP network configuration tab. This may be labelled TCP/IP. Click on this and change the value from "dynamic" or "auto" to "static" or "manual". You can then enter the new static IP address you want to use.
On a Mac, you can change the IP address by going to System Preferences > Printers & Scanners. From there, click on Options & Supplies and type in the new IP address in the box next to Location.
If you are using a wired network setup, you can click on the Set IP Address button on the Printer Connection Type page. Open the TCP/IP configuration window and enter the new IP information. Click Apply, and then click OK. The machine will then print the Network Configuration Report.
It is worth noting that some Samsung printers are now supported by HP, so you may need to refer to their website for further assistance.
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Use the Samsung Easy Printer Manager
If you're having trouble with your Samsung printer going to sleep and not waking up, there are a few things you can try using the Samsung Easy Printer Manager. Here are some detailed steps to help you get started:
Step 1: Open the Samsung Easy Printer Manager
Locate the Samsung Easy Printer Manager software on your computer and open it. This software should have been installed when you initially set up your Samsung printer.
Step 2: Switch to Advanced Mode
Once the Samsung Easy Printer Manager window is open, look for the "Switch to Advanced Mode" icon at the top of the window and click on it. This will give you access to more detailed settings and options.
Step 3: Navigate to the System Settings
In Advanced Mode, find the "System" tab and click on it. Under the "General" heading, you will see various timing settings that you can adjust, including Power Save. You can set the Power Save timer to a longer duration, such as 10 minutes, to delay the printer from going into sleep mode too quickly.
Step 4: Change Wakeup Event Settings
In the System settings, you can also find the "Wakeup Event" option. Make sure this is set to "On." This will ensure that your printer wakes up when you send a print job. You can also adjust other settings, such as power save and sleep time, according to your preferences.
Step 5: Apply the Changes
After making your desired changes, remember to click "Apply" to save your new settings. Your printer should now stay awake for the duration you set and respond to print jobs by waking up automatically.
By following these steps, you can use the Samsung Easy Printer Manager to manage your printer's sleep and wake settings effectively. This should help resolve any issues with your Samsung printer not waking up from sleep mode when you need to print.
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Try restarting the print-spooler in Windows Administrator tools
If you are having trouble printing or clearing print jobs from the queue, you can try restarting the print spooler in Windows Administrator Tools. The print spooler is a software program that manages all print jobs sent to the computer printer or print server. It is also responsible for managing the interactions between your Windows computer and the printer.
- Open the Run window by pressing Windows + R, then input "cmd" and press Ctrl + Shift + Enter to run Command Prompt as an administrator.
- A User Account Control (UAC) window will appear, click OK to confirm the operation.
- In the command console, input "net stop spooler" and press Enter to stop the print spooler.
- Wait for confirmation that the print spooler has stopped.
- Now, input "net start spooler" and press Enter to start the print spooler again.
- You can also perform the same operation in the Services app.
Alternatively, you can try the following method:
- Click on the Windows icon, then type "Services" in the search box and click on the result.
- In the Services window, scroll down and find "Print Spooler" from the list.
- Right-click on "Print Spooler" and select "Restart" from the context menu, or click "Restart the service" on the left side of the pane.
- If the service is stopped, you can click "Start the service" in the left pane or from the context menu.
By following these steps, you can restart the print spooler and hopefully resolve any printing issues you may be facing.
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Frequently asked questions
Try pressing the OK button on the printer. If that doesn't work, you can try disabling sleep mode. To do this, open the "Samsung Easy Printer Manager", click on the \"Switch to Advanced Mode\" icon, then click on the \"System\" tab under the "General" heading and change the Power Save settings. You can also try changing the \"Wakeup Event\" setting to "On".
Sleep issues from a network-connected printer are often caused by the printer losing its DHCP lease. When the printer goes to sleep, it stops communicating with the network, causing the DHCP server to release the IP that the printer is using. To resolve this, set a DHCP reservation for the printer on the DHCP server or router.
You can set the sleep timeout to the maximum value. You can also try installing a new version of the Samsung SyncThru software on your PC.
Try calling the fax number of the printer.
Make sure you have the latest driver installed and try setting the static IP in SyncThru (web interface of the Samsung printer).
