Ashwin Lewis
Sleep Number beds are adjustable via a remote control or an app. The remote allows you to control the various features of your mattress and/or adjustable base, such as the firmness of the mattress. This is done by pairing the remote with the mattress and/or base. The process differs depending on the type of remote and bed you have, but the general steps include inserting batteries, connecting to the mattress, and following the on-screen instructions.
Sleep Number Remote Characteristics and Values
| Characteristics | Values |
|---|---|
| What it does | Controls the various features of your mattress and/or adjustable base |
| First step to using it | Pairing your remote |
| How to pair it | Check Set Up My Remote for help |
| What to do if your bed has SleepIQ technology or didn't come with a remote | Read How to Adjust My Sleep Number Setting and FlexFit Base with the Sleep Number app |
| What the remote or app allows you to do | Control the ideal firmness and support of your mattress -- your Sleep Number setting |
| How to find your Sleep Number setting | Follow the instructions on either your remote or app |
| How long it takes | A few minutes |
| What to do first | Lie on the bed in your preferred sleeping position |
| What to press to choose your side of the bed | Side button |
| What to press to show the main menu | Enter button |
| What to do if your remote is unable to pair after 3 attempts | Remove the batteries from your remote for 10 seconds, re-insert them, and try the pairing process again |
| What to do if you want to change the name for a side of the bed | Change it in the Sleep Number app under the Edit Sleeper Name dropdown |
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What You'll Learn
Pairing your Sleep Number remote
Next, navigate to the Settings menu on your remote and select "Pair Bed". You will then need to locate the favourite button on your base, which is located on either side of the bed. Press and hold this button until the light starts to blink (this should take around 5 seconds), and then release it. Follow any prompts that appear on the remote.
If you have a Sleep Number 360 smart bed remote, the remote will automatically guide you through the connection process after inserting two AA batteries. For an Innovation Series remote, insert a nine-volt battery, and then unplug and plug in the bed.
If you are still having issues, try removing the batteries from the remote for 10 seconds and then reinserting them. You can also try restarting the bed through the Sleep Number app on your smart device by going to Smart Bed and then Settings. If you don't have access to the app, you can perform a power cycle by unplugging the bed from the wall, waiting 20 seconds, and then plugging it back in.
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Connecting your remote to your mattress
To connect your Sleep Number remote to your mattress, you must first ensure that your bed is plugged in and that the connections to the pump that controls the bed (the Firmness Control system) are secure.
If you have a Sleep Number 360 smart bed remote, you will need to insert two AA batteries, and the remote will then automatically guide you through the connection process. For an Innovation Series remote, which is white with blue up and down arrows, first, insert a nine-volt battery, and then unplug and plug in the bed.
To connect a Universal remote, which looks identical to the Advanced Series remote but has "Universal" written on the bottom, install two AA batteries, unplug and plug in the bed, and then press "Enter" to continue. If your bed includes a FlexFit adjustable base, the Universal remote will prompt you to pair with that system as well.
For a Sleep Number Smart Bed with FlexFit™ adjustable smart base or Integrated Base or Mattress only, ensure your remote has new AA batteries. Remove all non-bedding items from the bed. Check that the bed is plugged in and receiving power. Within the remote, navigate to the Settings menu. Select 'Pair Bed'. On the side of the adjustable base, press and hold the favourite button for 5 seconds until it starts to flash blue, then release. Follow the prompts on the remote. If successful, the Bluetooth icon in the top left corner of the remote screen will go from blinking to solid when pairing is complete.
If the remote is unable to pair after 3 attempts, remove the batteries from your remote for 10 seconds, re-insert them, and try the pairing process again.
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Finding your Sleep Number setting
To find your Sleep Number setting, you can use either the SleepIQ® app or your remote. First, lie down on the bed in your normal sleeping position. If you have multiple sleeping positions, try the one you usually wake up in, as this is the one you spend the most time in at night. Ensure your pillows are propped as they would be if you were sleeping.
If you are using the remote, press the Right/Left or Side button to select your side of the bed. Then, press the "Menu" button to access the main menu and select "Settings." From there, choose "Find Your Sleep Number," and the remote will guide you through the process of finding your ideal setting.
If you are using the SleepIQ® app, the app will guide you through the process of finding your Sleep Number setting. Your bed will first increase in firmness, all the way up to 100, and then decrease in firmness. As the bed adjusts, pay attention to how your body feels. The moment your body feels perfectly supported, with no discomfort at your pressure points, select "Enter" on the remote or "Stop" on the app.
It is important to note that your Sleep Number setting may change over time as your body and support needs change. You can always adjust your Sleep Number setting, and it is recommended to try out a setting for a few days to see if it feels right.
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Adjusting your Sleep Number bed
To connect a Universal remote, which is identical to the Advanced Series remote but labelled "Universal", install two AA batteries, unplug and plug in the bed, and then press \"Enter\" to continue. If your bed has a FlexFit adjustable base, the remote will prompt you to pair with that system as well.
Once your remote is set up, you can find your Sleep Number setting. Lie down on your side of the bed in your usual sleep position and press the Right/Left or Side button to indicate your side. Then, press \"Menu\" to access the main menu and select \"Settings\". From there, choose \"Find Your Sleep Number\", and the remote will guide you through the process of finding your ideal setting.
It's okay if your Sleep Number setting needs adjusting after you've found it. Give your body some time to adjust, and feel free to play around with different settings every few nights as needed. Soon, you'll find the Sleep Number setting that's perfect for you.
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Troubleshooting your Sleep Number remote
Sleep Number remotes allow you to control the various features of your mattress and/or adjustable base. If you're having issues with your Sleep Number remote, there are a few troubleshooting steps you can take.
First, try removing the batteries from the remote for about 10 seconds and then reinserting them. If your remote uses a nine-volt battery, simply unplug and plug in the bed. If your remote uses two AA batteries, you may also need to press "Enter" to continue. This is a good opportunity to replace the batteries with fresh ones.
Next, perform a restart or power cycle on the bed. You can do this through the Sleep Number app on your smart device by going to Smart Bed and then Settings. If you don't have access to the app, you can also perform a power cycle by unplugging the bed from the wall, waiting 20 seconds, plugging it back in, and waiting 2 minutes for the pump to power up.
If you're still having issues, try ruling out any larger problems by running a Quick System Test through the Sleep Number app. Go to Smart Bed, then Settings, and then Quick System Test. If any failures are identified, follow the troubleshooting steps provided.
Finally, if none of these steps work, try contacting Sleep Number support for further assistance. They can help you determine if the issue is with your remote or the bed itself.
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Frequently asked questions
First, check that your bed is plugged in and that the Firmness Control system connections to the pump are secure. Then, follow the instructions for your specific remote:
- Sleep Number 360 smart bed remote: Insert two AA batteries. The remote will then guide you through the connection process.
- Innovation Series remote: Insert a nine-volt battery, then unplug and plug in the bed.
- Universal remote: Insert two AA batteries, unplug and plug in the bed, then press "Enter".
First, ensure your remote has new AA batteries and that your bed is plugged in and receiving power. Then, within the remote, navigate to the Settings menu and select "Pair Bed". Next, press and hold the favourite button on the side of the adjustable base for 5 seconds until it starts flashing blue, then release. Finally, follow the prompts on the remote.
Lie on the bed in your preferred sleeping position. Press the Right/Left or Side button to select your side of the bed, then press "Menu" to retrieve the main menu. From here, select "Settings", then choose "Find Your Sleep Number". The remote will guide you through the process to find your ideal setting.
It's okay if your Sleep Number setting needs to be adjusted—give your body time to adjust and play around with different settings every few nights.
If your remote is unable to pair after 3 attempts, remove the batteries from the remote for 10 seconds, then re-insert them and try the pairing process again.
