Miya Pearson
If your iPhone's sleep/wake button stops working, you have a few options to turn off your device. Firstly, check if your device is still under warranty, as you can get the button replaced free of charge at an Apple Store. If your warranty has expired, you can use the 'AssistiveTouch' feature to access on-screen controls that will allow you to power down your device. To enable 'AssistiveTouch', go to 'Settings', tap 'General', select 'Accessibility', and turn on 'AssistiveTouch' under the 'Interaction' category. This will give you a virtual home button and power controls.
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What You'll Learn
Check if your iPhone is under warranty
If your iPhone sleep button doesn't work, your first step should be to check if your device is still under warranty. If it is, you can get the button replaced, likely free of charge, at an Apple Store.
Here's how to check if your iPhone is under warranty:
On your iPhone, go to Settings > General > AppleCare & Warranty, then tap on your device. Here, you should see information about your warranty status, including whether it is still valid and, if so, its expiry date.
Alternatively, you can check your warranty status using Apple's website or the Apple Support app. Go to checkcoverage.apple.com and enter your device's serial number. You can find this number on your iPhone by navigating to Settings > General > About. Tap the "Serial Number" field, and an option to "Copy" will appear. Tap on it, and you can then paste your serial number into the box on the website.
Additionally, you can download and use the Apple Support app to check your warranty status and get help with any issues.
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Get the On/Off button replaced at an Apple Store
If your iPhone's On/Off button is not working, your first step should be to check if your device is still under warranty. If it is, you can get the On/Off button replaced, likely free of charge, at an Apple Store. Apple has a support page that will let you check your device's coverage.
If your device is no longer under warranty, you can still get the On/Off button replaced at an Apple Store, but it may not be free. You can make an appointment at an Apple Store to get your phone fixed there, or you could send it in for repair. To make an appointment, go to https://getsupport.apple.com, choose your phone, then select 'repairs & physical damage', and finally, 'buttons not working as expected'.
If you need to get your device powered down before you can get to an Apple Store, you can use AssistiveTouch to get on-screen controls that will allow you to power down your device. To do this, launch Settings, tap 'General', tap 'Accessibility', tap 'AssistiveTouch' under the Interaction category, and then tap the toggle switch to turn on AssistiveTouch. You should see a small rounded rectangle with a circle in the middle appear on your screen. Tap the AssistiveTouch icon to launch the on-screen controls.
Another way to turn off your iPhone is to use the side button (along with either volume button on some models) or Settings. If your iPhone isn't working as expected, you can try restarting it by turning it off and then back on. If turning it off and on doesn't fix the issue, try forcing it to restart. Press and hold the side button until the Apple logo appears. For iPhones with Face ID, simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider. For iPhones with the Home button, press and hold the side button, then drag the slider. For all models, go to Settings > General > Shut Down, then drag the slider.
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Use AssistiveTouch to get on-screen controls
If your iPhone's sleep/wake button is not working, you can use AssistiveTouch to get on-screen controls that will allow you to power down your device. Here is a step-by-step guide on how to do this:
Firstly, launch the Settings app on your iPhone. This can be done by locating and tapping the grey cog icon on your home screen. Once you have opened the Settings app, locate and tap 'General'. This should be the second option on the Settings screen.
Next, tap 'Accessibility'. This option should be the fourth group of options on the General screen. From the Accessibility screen, tap 'AssistiveTouch' under the Interaction category. This will open a new screen with a description of the feature and a toggle switch at the top. Tap the toggle switch to turn on AssistiveTouch.
A small, rounded rectangle with a circle in the middle should now appear on your screen. This is the AssistiveTouch icon. To launch the on-screen controls, tap this icon. From here, you will be able to power down your device using the on-screen controls.
AssistiveTouch provides a virtual home button and is a great feature to use when your iPhone's sleep/wake button is not functioning properly.
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Launch Settings, tap General, then Accessibility
If your iPhone's On/Off button has stopped working, you can use AssistiveTouch to access on-screen controls that will allow you to power down your device. To do this, follow the steps below:
- Open the Settings app on your iPhone.
- Scroll down and tap on 'General'. This will open a new menu with various options.
- On the 'General' menu, locate and select 'Accessibility'. Here, you will find options that allow you to customise your iPhone's features to suit your needs.
- Within the Accessibility menu, find and select AssistiveTouch under the 'Interaction' category. This feature provides alternative ways to perform common gestures and actions on your iPhone.
- Tap the toggle switch to turn on AssistiveTouch. A small, rounded rectangle with a circle in the middle should appear on your screen.
Now that you have enabled AssistiveTouch, you can use the on-screen controls to turn off your iPhone.
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Toggle on AssistiveTouch under the Interaction category
If your iPhone's Sleep/Wake button is not working and you need to turn it off, you can use the AssistiveTouch feature to get on-screen controls that will allow you to power down your device.
To toggle on AssistiveTouch, follow these steps:
- Launch the Settings app on your iPhone.
- Tap on "General".
- Tap on "Accessibility".
- Under the "Interaction" category, tap on "AssistiveTouch".
- Tap on the toggle switch to turn on AssistiveTouch.
Once you have enabled AssistiveTouch, a small rounded rectangle with a circle in the middle should appear on your screen. This is the AssistiveTouch icon, which provides a virtual, floating button that can be dragged to any edge of the screen. Tapping this button opens the AssistiveTouch menu, which gives you access to various functions, such as accessing the Notification Center, Control Center, Siri, and more.
With AssistiveTouch turned on, you can now use the on-screen controls to power down your iPhone, even if your Sleep/Wake button is not functioning.
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Frequently asked questions
If your iPhone's sleep button has stopped working, you can use AssistiveTouch to get on-screen controls that will allow you to power down your device. To do this, go to Settings, tap General, tap Accessibility, tap AssistiveTouch under the Interaction category, and turn on the toggle switch for AssistiveTouch.
After turning on the toggle switch, you should see a small rounded rectangle with a circle in the middle appear on your screen. Tap the AssistiveTouch icon to launch the on-screen controls.
If your iPhone is still under warranty, you can get the sleep button replaced likely free of charge at an Apple Store.
Apple has a special support page that will let you check your device's coverage.
To turn off Sleep Mode, go to your iPhone's Control Center or the Health app.
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