Herbie Murray
If your computer won't wake up from sleep mode, don't panic. This issue can be caused by various factors, such as outdated or incorrect device drivers, power settings, or even USB devices. To fix this, you can try several troubleshooting methods, including updating your BIOS, chipset, and video drivers, adjusting power options, and checking for incorrect power options settings. Additionally, you can try disabling hybrid sleep and enabling wake timers, as well as identifying and disconnecting any USB devices that might be causing the issue. If these steps don't work, you may need to perform a Hard Shut Down by holding the power button until your computer turns off, which will cause any unsaved work to be lost.
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What You'll Learn
Update your BIOS, Windows, and drivers
If your computer won't wake up from sleep mode, you may need to update your BIOS, Windows, and drivers. Here's how you can do that:
Update your BIOS
First, check if you need to update your BIOS. This can be done by accessing the BIOS configuration screen. For older desktop models, you may need to press and hold the [Del] key during startup to access this screen. For gaming handhelds, press and hold the [Volume Down] button and then press the power button. Once in the BIOS setup screen, you can check for any updates.
If you have a Dell computer, you can update your BIOS by following these steps:
- Open a web browser and go to Dell.com/Support.
- Enter your System Service Tag or browse for your specific model.
- Click the Drivers & Downloads tab.
- Select your Operating System from the drop-down box.
- Select BIOS in the Category drop-down box.
- Click the most recent version of the BIOS.
- Follow the on-screen instructions to complete the installation.
For ASUS computers, you can update your BIOS by using the EZ Flash method. Refer to the ASUS support page for detailed instructions.
Update Windows and drivers
To update Windows, open the Windows Settings menu and navigate to the "Update & Security" section. Click on "Check for Updates" and install any available updates.
To update your drivers, you can use the Device Manager. Here's how:
- Type and search for "Device Manager" in the Windows search bar.
- Expand the relevant category (e.g., Keyboards, Display Adapters) by clicking on the arrow next to it.
- Right-click on the device you want to update and select "Update Driver".
- Choose "Search automatically for drivers" to let Windows find and install the latest driver.
Alternatively, you can use the "System Update" feature in the MyASUS app to update your Windows and drivers.
Regularly updating your BIOS, Windows, and drivers can enhance system stability and performance. It is recommended to check for updates periodically and install any available updates to keep your computer running smoothly.
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Check your power settings
If your computer won't wake up from sleep mode, you may need to check and adjust your power settings.
First, you should check if your computer is running on the latest versions of BIOS, Windows, and drivers. Outdated versions may be causing the issue. You can update your BIOS by following the instructions provided by your computer manufacturer. For Windows, open the Start menu, search for "Edit Power Plan," and click "Change Advanced Settings" in the Edit Plan Settings window. Here, you can adjust your power settings.
If you're using a Windows PC, you can run the Windows Power Troubleshooter to adjust your computer's power settings. This tool checks your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. To run the Windows Power Troubleshooter, open the Control Panel, type "Troubleshooting" in the search field, click "Troubleshooting," then under "System and Security," click "Improve Power Usage." Click "Power" to run the Troubleshooting tool.
If you're using a Dell computer, you can also adjust power settings by searching for and opening "Power Options" in the Start Menu. Click "Choose what the power buttons do" on the left side of the window, then click "Change settings that are currently unavailable." Ensure that certain settings are disabled, such as the "Turn on fast startup" checkbox.
Additionally, you can try disabling the hibernate function. Open the Command Prompt and type "powercfg.exe /hibernate off," then press Enter. After disabling hibernate, restart your device and enable hibernation again by opening the Command Prompt with administrator privileges. Type "powercfg.exe /hibernate on" and press Enter.
If you're using a Bluetooth device, repeat the process to ensure it doesn't accidentally turn your computer off.
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Try a hard shut down
If your computer won't wake up from sleep, you can try a hard shut down. This method should only be used if standard methods of waking up your computer have failed.
To force shut down a computer, press and hold the power button for about five seconds. Then, wait another five seconds or so before turning the machine back on. This method works for both desktop and laptop computers.
If you are using a desktop computer, you can also pull the power cord out of the wall to force a shut down. However, this method is not recommended as it can cause data loss or damage to the computer.
If you are having trouble shutting down your Windows PC, you can try the following methods:
- Press Ctrl+Alt+Del on the keyboard and select Shut Down from the menu.
- Open the Command Prompt and type "shutdown /s" (without quotes) and press Enter.
- Press Alt+F4 and then select Shut Down.
- Click the Start menu and select Power > Shut down.
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Update your device drivers
If your computer won't wake up from sleep mode, one of the troubleshooting steps you can take is to update your device drivers. Here's a step-by-step guide to help you through the process:
Step 1: Identify Your Current Device Drivers
Before updating, it's essential to identify the device drivers currently installed on your computer. Device drivers are essential software components that facilitate communication between your computer's operating system and its hardware devices, such as the keyboard, mouse, and graphics card.
Step 2: Check for Updates
Once you've identified your device drivers, the next step is to check if there are any updates available. This can typically be done by visiting the manufacturer's website or by using a trusted third-party tool. It is important to ensure that you are using the latest versions of your device drivers.
Step 3: Download and Install Updates
If updates are available, download and install them. This process can vary depending on the device driver and manufacturer, but it often involves running an installer file and following the on-screen instructions. Make sure to download the updates from the official source or a trusted provider to avoid any potential security risks.
Step 4: Restart Your Computer
After installing the updates, restart your computer. This allows the updates to take effect and ensures that any new drivers are properly loaded and initialized.
Step 5: Test Your Computer
Finally, test your computer to see if it wakes up from sleep mode without any issues. Put your computer to sleep and then try to wake it up using your keyboard, mouse, or power button. If your computer wakes up without any problems, congratulations! You've successfully resolved the issue.
Updating device drivers can be a quick and effective solution to sleep mode problems, but if the issue persists, you may need to explore other troubleshooting methods or seek further technical support.
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Check your USB devices
If your computer won't wake up from sleep, it could be due to one of your USB devices. Windows may inform you that a USB device is waking your computer, but you will need to identify the specific device causing the issue.
To do this, first, remove all your USB devices and then put your computer to sleep. If your computer wakes up on its own, one of your USB devices is likely the culprit. To identify which device is causing the issue, leave one device plugged in the next time you put your computer to sleep. If the computer remains asleep, this device is not the problem. Repeat this process, connecting a different device each time, until you find the one that is preventing your computer from staying asleep.
Once you have identified the problematic hardware, open the Start menu and search for "Device Manager." Find the device in the resulting list, right-click on it, and select "Properties." Then, select the "Power Management" tab and uncheck the "Allow This Device to Wake the Computer" option. Click "OK" to save the changes.
If your computer still does not stay asleep after performing the above steps, you can try entering the BIOS (Basic Input/Output System) and disabling USB waking from there, if the option is available. To access the BIOS setup, press a specific key (usually Delete or F2) when your computer first boots up. The boot screen should indicate the correct key to press. In the BIOS setup, look for the USB Wake Support option and ensure it is disabled.
Additionally, it is recommended to regularly update your BIOS, chipset driver, and other device drivers to enhance system stability and performance. Outdated or corrupt drivers could be contributing to the issue.
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Frequently asked questions
There could be several reasons for this issue. It could be that your keyboard or mouse has been prevented from waking up your computer. It could also be that your device drivers are outdated or incorrect. Your computer may have also encountered a system problem.
First, try long-pressing the power button to force a shutdown, then press the power button again to boot up. If that doesn't work, try updating your BIOS, chipset driver, and Windows to the latest version. You should also check your Power Options settings and ensure they are configured correctly.
You can update your BIOS by flashing the BIOS on your computer. Before doing so, ensure that BitLocker is suspended if it is enabled on your computer. If BitLocker is not suspended, your computer will not recognize the BitLocker key upon rebooting.
You can prevent your computer from waking up from sleep randomly by disabling wake timers. Open the Start menu, search for "Edit Power Plan," and click "Change Advanced Settings." Head to "Sleep" and disable "Allow Wake Timers" for both "Battery" and "Plugged In."
