Evie Summers
The Microsoft Surface Pro 4 is a versatile device, but some users have reported issues with the device not waking up from sleep mode or randomly waking up by itself. This problem, known as the Sleep of Death, can be caused by various factors, including outdated drivers, power settings, peripheral devices, and specific errors. To resolve this issue, users have suggested several solutions, including updating drivers, adjusting power options, disconnecting peripherals, and performing force restarts. Additionally, users have reported success by disabling hibernation mode, using the physical power button to wake the device, and troubleshooting specific errors. While Microsoft has not provided an official fix, the community has offered workarounds to ensure their devices wake up reliably.
How to wake up Surface Pro 4 from sleep mode
| Characteristics | Values |
|---|---|
| Quick solutions | 1. Connecting the charger 2. Force restart 3. Update critical drivers |
| Troubleshooting | 1. Disable hibernation mode 2. Check if peripherals are the problem 3. Disable Windows Hello 4. Disable Wake-on-LAN 5. Disable Bluetooth 6. Check battery stats and programs/services running in the background |
| Restarting the device | 1. Press and hold the power button for 30 seconds or more until the display lights up 2. Press Ctrl+Alt+Delete, select Power in the lower-right corner, and choose Restart |
Explore related products
What You'll Learn
Update critical drivers
Updating critical drivers can be a solution to the issue of a Surface Pro 4 device not waking up from sleep mode. This issue, known as the "Sleep of Death", can be caused by outdated or missing drivers.
To update your drivers, you can use a dedicated tool such as PC HelpSoft Driver Updater, which can scan your device for outdated or missing drivers and provide updates.
Alternatively, you can manually update your drivers through the Windows Update service. Here are the steps to update your drivers:
- Ensure your device is plugged into a power outlet and charged to at least 40%.
- Connect to the internet.
- Open the Start menu and search for "Windows Update" or "Check for Updates".
- In the Windows Update settings, click on “Check for Updates" to see if there are any available updates for your device.
- If there are updates available, select the updates you want to install, including any driver updates, and follow the on-screen prompts to install them.
It is important to keep your device up to date with the latest drivers and firmware to ensure optimal performance and security.
Additionally, there are some quick troubleshooting steps you can try to wake your Surface Pro 4 from sleep mode:
- Connect your charger to your device. This may help if your device doesn't have any charge.
- Disconnect any non-critical peripherals to see if they are causing the issue.
- Try waking your device using the physical power button instead of a keystroke on the touch cover.
- Disable hibernation mode and set your device to hibernate or shut down when you close the lid. This can help prevent your device from getting stuck in hibernation mode.
Fixing Sleep-Wake Cycles: Simple Strategies for Better Sleep
You may want to see also
Explore related products
Disable hibernation mode
If you are experiencing issues with your Surface Pro 4 not waking up from sleep mode, one solution is to disable hibernation mode. Hibernation mode is useful in low battery situations, but it can be frustrating when it occurs too frequently or when you did not intend for your device to hibernate. Disabling hibernation mode can be done by following these steps:
- Go to Search, type "power options", and open Power & Sleep settings.
- Choose "Additional power settings" under Related settings.
- Go to the "Choose what the power button does" option from the left pane.
- Set everything to "Hibernate".
- Click on "Save changes".
By disabling hibernation mode, your Surface Pro 4 can either go to sleep or shut down completely without getting stuck in hibernation. This solution has been confirmed by a Reddit user and is worth trying if you are encountering issues with your device not waking up from sleep mode.
It is important to note that disabling hibernation might not always be the best solution. For example, if you are experiencing issues with your device waking up randomly from sleep mode, you might want to keep hibernation as a safety net. In this case, you can try other solutions such as checking your battery stats, task manager, and background programs, or ensuring that peripherals like Bluetooth are turned off.
Waking a Loomian: Tips for Rousing Your Sleepy Pet
You may want to see also
Explore related products
Check for peripherals
If your Surface Pro 4 is not waking up from sleep mode, it could be due to peripherals connected to your device. Peripherals are hardware devices like external monitors, flash drives, gamepads, speakers, microphones, components connected through USB ports, and more.
To check if peripherals are causing the issue, start by disconnecting all non-critical peripherals from your Surface Pro 4. This includes USB drives, external HDDs, USB cables, microSD cards, external monitors, keyboards, mice, and speakers. Once you have disconnected all non-critical peripherals, try waking up your device again.
If your device wakes up successfully after disconnecting the peripherals, you can try reconnecting the peripherals one by one to identify which one was causing the issue.
Additionally, make sure that you have the latest peripheral drivers installed on your device. You can manually download and install the latest drivers from the official website of the device manufacturer for your specific model. Alternatively, you can use a dedicated tool, such as PC HelpSoft Driver Updater, to scan for and install any missing or outdated drivers.
Reviving Numb Fingers: Simple Techniques to Wake Them Up
You may want to see also
Explore related products
Check for background programs
If your Surface Pro 4 is not waking up from sleep mode, there are several quick solutions you can try. Firstly, check if your device is charged by connecting the charger. If that does not work, try performing a force restart by holding the power button for 30 seconds or more until the display lights up.
If your device still won't wake up, the problem might be related to your drivers. To fix this, ensure that all your drivers are updated. You can use a dedicated tool like PC HelpSoft Driver Updater to find and install the latest drivers.
Additionally, you can try disabling hibernation mode. Go to Power & sleep settings, choose "Additional power settings," and then set everything to "Hibernate." Save your changes, and then try to wake your device again.
If your Surface Pro 4 is waking up from sleep mode by itself, there might be background programs or services running that are causing this issue. To check for background programs, open the Task Manager and review which applications are using your CPU and battery. You can also check your battery stats to identify programs that have been using your battery in the background.
To manage background apps and their permissions in Windows, go to Settings > Apps > Installed Apps. Select the desired app, choose "More options," and then "Advanced options." In the Background app permissions section, you can choose whether to allow the app to run in the background. Select Never if you don't want the app to run in the background and conserve power.
By following these steps, you can troubleshoot and resolve issues related to your Surface Pro 4 not waking up from sleep mode or waking up unexpectedly due to background programs.
Computers' Sleep Mode: Do They Wake Themselves Up?
You may want to see also
Explore related products
Disable Windows Hello
If you are facing issues with your Surface Pro 4 not waking up from sleep mode, there are several quick solutions you can try. Firstly, check if your device is charged by connecting the charger. If that does not work, perform a force restart by pressing and holding the power button for at least 30 seconds until the display turns on.
Another solution is to adjust your power settings. Go to Control Panel, select Hardware and Sound, then Power Options, and finally System Settings. Set everything to Hibernate (or Shut Down). Now, when you close the lid, your Surface Pro 4 will hibernate, and when you press the power button, it will take around 12-15 seconds to power up and restore your previous session.
Additionally, you can try disabling Windows Hello, which may help with battery life and prevent the device from heating up. To do this, open the Settings app on Windows 10 and navigate to "Accounts". Under the "Manage how you sign in to your device" section, select "Windows Hello PIN". Click "Remove" to get rid of the PIN, confirm your current password, and then click "OK". After this, you will need to use your account password to sign in.
If you are encountering issues with enabling Windows Hello, it may be due to certain settings being managed by your organization or domain. To resolve this, go to Windows Settings, select "Accounts", then choose "Access Work or School". Disconnect the "Work or School Account" with the Windows logo, but do not touch the "Connected to whatever domain" setting.
Strategies to Awaken BG3: Tips for Rousing Deep Sleepers
You may want to see also
Frequently asked questions
Try connecting the charger, as the device may not be waking up due to a lack of charge. If this doesn't work, try performing a force restart by holding down the power button for 30 seconds or more. You can also try disabling hibernation mode, as this has been known to cause issues with the Surface Pro 4.
There are several potential causes for this issue. One possibility is that a peripheral device, such as a Bluetooth mouse, is waking up the Surface Pro 4. Try disabling Bluetooth and Wi-Fi when the device is in sleep mode or unchecking the "Allow this device to wake the computer" option in the device manager. Another cause could be that there are programs or services running in the background that are putting stress on the system. Try opening the task manager to check what's using your CPU and battery.
To wake up your Surface Pro 4, simply press the power button and wait a few seconds. You can also press any key on your Surface Type Cover or keyboard.
