Ashwin Lewis
HP printers are known to enter a deep sleep mode and sometimes fail to wake up, even when the power button is pressed. This can be frustrating, especially when you need to print something urgently. There are several ways to wake up your HP printer, including updating the printer's firmware, changing the router channel, and moving the printer closer to the router. Some people have also found success by unplugging the printer and plugging it back in, or by disabling sleep mode altogether. In this article, we will explore these methods and more to help you wake up your sleeping HP printer.
How to wake up a sleeping HP printer
| Characteristics | Values |
|---|---|
| Check power settings | Verify the power settings on the printer. Some printers have configurable sleep mode settings. |
| Reset power | When the printer is stuck in sleep mode, try turning it off using the power button, unplugging it from the power source, and waiting for a few minutes. |
| Update firmware/software | Ensure that your printer's firmware and software are up to date. Visit the official HP support website, enter your printer model, and download the latest firmware and software updates if available. |
| Check router settings | If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. If you don’t have an Apple router, go into your router settings and try changing the channel manually. |
| Set a static IP address | Devices such as printers should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network. |
| Disable sleep mode | As a temporary solution, you can try disabling sleep mode altogether. |
| Other troubleshooting steps | Set the printer as the default printer in Windows, check the power source and power cable, and try touching the display to wake it up. |
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What You'll Learn
Check power settings and connections
If your HP printer is stuck in sleep mode, there are several steps you can take to wake it up. Firstly, check the power settings and connections. Ensure that the printer is properly connected to a power source and turned on. Verify that there are no power issues, such as a tripped circuit breaker or a loose power cable. If your printer has a control panel, try touching the display to wake it up. Some printers also have a dedicated power button that can be pressed to wake the device.
If your printer is connected to a power source and the display is on, but it is still not responding, try resetting the power. Turn the printer off using the power button, unplug it from the power source, and wait a few minutes before plugging it back in and turning it on again.
If your printer is wireless, you can also try resetting the network settings. This can usually be done through the printer settings menu. After resetting, reconnect the printer to your Wi-Fi network.
It is also worth checking your router settings. If you have an Apple router, try rebooting it, as this will make it search for a new channel. If you don't have an Apple router, you may need to manually change the channel in your router settings. Experiment with different channels to see which one works best.
Finally, review your printer settings to see if there are any energy-saving or sleep mode settings that might be causing the issue. Some printers have configurable sleep mode settings that can be adjusted through the control panel or the HP Smart app.
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Update firmware and software
Updating the firmware and software of your HP printer is crucial to ensure it stays awake and performs optimally. Here are the detailed steps to help you through the process:
Update Firmware:
Firstly, determine if your printer is set to automatically update its firmware. If it is, you can skip this process. If not, HP recommends using the latest firmware available.
To update your HP printer's firmware:
- Ensure your printer is in good working condition and connected to your computer via a USB cable.
- Download the latest firmware update file from the HP website or use the Embedded Web Server (EWS). The EWS is accessible by going to your printer's IP address in your web browser's address bar.
- If you choose to download the update file, run the installation package on your computer.
- Once the software detects your printer, click the 'Update' button to initiate the process.
- Keep both your printer and computer powered on during the update process, which can take 10-30 minutes or more.
- After the update, a notification will appear, and you can click 'Exit' to finish.
Update Software:
To ensure your printer software is up-to-date, follow these steps:
- Set your printer as the default printer on your computer. This will help ensure it wakes up from sleep mode when you send a print command.
- Verify your printer's IP address. Manually assign a static (fixed) IP address outside the DHCP range of your router to avoid connection conflicts.
- Access your printer's Embedded Web Server (EWS) by entering its IP address into your web browser.
- Within the EWS, navigate to the Settings tab and ensure that any 'Auto Off/Sleep/Energy Saving Mode' settings are disabled.
- Additionally, set the System Mode Time Out to zero (0) to prevent the printer from automatically entering sleep mode.
- Regularly check for software updates from HP and install them as necessary.
By following these steps, you can ensure your HP printer's firmware and software are up-to-date, which may help prevent issues with sleep mode and improve overall performance.
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Change router channel
If your HP printer is sleeping and won't wake up, one suggested solution is to change your router channel. This is how you do it:
First, check if your router is dual-band enabled, i.e., both 2.4GHz and 5GHz. If it is, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
If you have an Apple router and you're experiencing constant WiFi interference, try rebooting it. After restarting, the router will search for a new channel, specifically a different one than the one your Bluetooth devices are using to communicate.
If you don't have an Apple router, you may need to go into your router settings and change the channel manually. Experiment with different channels to find the one that works best.
Additionally, you can try moving your router away from certain building materials that can interfere with Bluetooth signals. Metal, bulletproof glass, concrete, and plaster can cause significant interference, while marble, plaster, and brick can also cause issues.
By changing the router channel and reducing potential interference, you may be able to wake up your sleeping HP printer.
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Set as default printer
If your HP printer is experiencing sleep mode issues and is not waking up properly, there are several troubleshooting steps you can take to resolve the problem. Here are detailed instructions on how to set your HP printer as the default printer and prevent it from staying in sleep mode:
- Check your Power Settings: Verify the power settings on your printer. Access the printer settings through the control panel or the HP Smart app. Check if your printer has configurable sleep mode settings and adjust them accordingly.
- Update Firmware/Software: Ensure that your printer's firmware and software are up to date. Visit the official HP support website, enter your specific printer model, and download the latest firmware and software updates if they are available.
- Reset Power: If your printer is stuck in sleep mode, try performing a power reset. Turn off the printer using the power button, unplug it from the power source, and wait for a few minutes before plugging it back in and turning it on again.
- Disable Sleep Mode (Temporary): As a temporary solution, you can try disabling sleep mode altogether. Keep in mind that this might not be a suitable long-term fix, but it can help you determine if the sleep mode is the main cause of the issue.
- Set as Default Printer: Right-click on the HP printer icon on your computer. Select "Set as default printer" from the menu. If prompted by Windows, choose to ignore the warning and proceed with setting the printer as the default.
- Verify Network Settings: Review the printer settings to identify any energy-saving or sleep mode settings that might be causing the issue. Adjust the settings as needed. Ensure your printer is properly connected to a power source and turned on.
- Reset Network Settings: If your printer is connected wirelessly, try resetting the network settings. Usually, you can find this option in the printer settings menu. After resetting, reconnect the printer to your Wi-Fi network.
- Change Router Channel: If you have an Apple router and experience frequent interference with your WiFi, try rebooting it. Upon restart, the router will search for a new channel, specifically one that differs from the one your Bluetooth devices use. For non-Apple routers, you may need to manually change the channel in the router settings.
- Assign Static IP Address: To avoid conflicts on your wireless network, it is recommended to assign a static (fixed) IP address to your printer manually. Set a static IP address for your printer outside the DHCP range of your router. Refer to your printer's manual for detailed instructions.
By following these steps, you should be able to effectively set your HP printer as the default printer and prevent it from remaining in sleep mode.
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Reset network settings
If your HP printer is sleeping and won't wake up, there are several troubleshooting steps you can take. Firstly, check if your printer is set as the default printer on your computer. If not, set it as the default, and this should resolve the issue.
Another solution is to update your printer's firmware to the most recent version. Additionally, you can adjust the sleep mode settings to maximum or turn them off entirely. If your printer has an “Auto Off” feature, be sure to disable it.
If your printer is still not waking up, you may need to reset your network settings. Here are the detailed steps to reset the network settings on your HP printer:
- For printers with a touchscreen control panel:
- Press the Setup or Wireless icon on the touchscreen.
- Select "Network Setup" or "Settings".
- Choose "Restore Network Settings" and confirm by selecting "Yes" if prompted.
- Wait for about 60 seconds until the Wireless light blinks blue.
- Within two hours, return to the app or software and add your printer to complete the setup.
- You can also use the “Cancel” and “Wireless” buttons simultaneously to restore the Wi-Fi setup mode.
- For printers with a basic control panel (no touchscreen or text navigation):
- Press and hold the Wireless button on the printer for at least two seconds.
- Release the button when the Wireless light starts blinking.
- Within two minutes, press the WPS button on your wireless router.
- Wait for up to two minutes as the printer establishes a connection with the wireless network.
- Reinstall the HP driver and software, and temporarily disable any firewall software on your computer.
- For printers with a Wi-Fi button:
- Press and hold the Wi-Fi button on the back of the printer for about five seconds.
- Release the button when the control panel displays a prompt, and touch "OK" to restore the network default settings.
- The status light will blink purple.
- Within two hours, return to the app or software and add your printer to complete the setup.
- Using the HP Embedded Web Server (EWS):
- Open the HP Printer Assistant by locating it in the "All Apps" section or by selecting it from the Start menu.
- In the HP Printer Assistant, select "Print", then "HP Device Toolbox".
- Click the "System" tab and select the "Save and Restore" page.
- Finally, click "Restore Defaults".
By following these steps, you can effectively reset the network settings on your HP printer and resolve any issues related to it sleeping and not waking up.
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Frequently asked questions
First, check that your printer is properly connected to a power source and turned on. If it is, try touching the display or pressing a dedicated power button to wake it up. If this doesn't work, try resetting the power by turning the printer off, unplugging it from the power source, and plugging it back in after a few minutes.
You can try disabling sleep mode altogether to see if this is the root cause of the problem. You can also update your printer's firmware and software to the latest version, and adjust the sleep mode settings to maximum or turn them off completely.
Wireless printers should be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network. Verify your DHCP range and change it if needed. Then, set a static IP in the printer outside the DHCP range of the router. You can also try resetting the network settings on your printer and reconnecting it to your Wi-Fi network.
