Gina Johnson
HP printers have a unique sleep mode function to save energy when the machine is inactive. However, this hibernation feature can experience several bugs that affect the printer's performance. If your HP printer won't wake up from deep sleep, there are several fixes you can try. You can update the driver software, modify the sleep mode settings, or reset the printer. If the printer is connected to a network and loses connectivity, it may enter sleep mode and not wake up. To fix this, check the network connection and re-establish it if necessary. If the printer is set to enter sleep mode too quickly, adjust the power settings so that the printer stays awake for longer periods of time.
How to wake an HP printer from deep sleep:
| Characteristics | Values |
|---|---|
| Power settings | Adjust the power settings so that the printer stays awake for longer periods of time |
| Network connectivity | Check the network connection and re-establish it if necessary |
| Firmware issue | Update the printer’s firmware to the latest version |
| Hardware issue | If none of the above solutions work, contact a professional for repair |
| Printer settings | Set the printer to be the default printer |
| Printer settings | Verify that 'Auto Off/Sleep/Energy saving mode' is disabled |
| Printer settings | Set a static IP address manually |
| Printer settings | Check that the printer does not have sleep mode enabled |
| Printer settings | Disable the Windows setting that keeps USB ports live |
| Printer reset | Perform a hard reset on your printer |
| Printer reset | Unplug the printer, wait, and plug it back in |
| Printer reset | Press and hold the power button for a few seconds until the printer’s lights turn on |
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What You'll Learn
Update your computer and driver software
If your HP printer is stuck in sleep mode, you can try updating your computer and driver software. This can help resolve any bugs that the sleep mode function may be experiencing.
Firstly, check that your printer does not have sleep mode enabled. To do this, go to the Control Panel, then select 'Devices and Printers'. Right-click on the printer in question and select 'Printer Preferences'. From here, you should look for an option to disable sleep or time-out mode. You can also right-click on the printer, select 'Printer Properties', and look for a similar function. If you are unsure, you may need to refer to the printer's help guide or the manufacturer's support desk for further assistance.
Next, you can modify the sleep mode settings. To adjust the auto-sleep timer in your printer’s system settings, open the “Printers” folder. Right-click your printer’s name and choose “Printer Properties” from the menu. Navigate to the “Device Settings” tab and locate the “Sleep/Auto-Off Console” section. From here, you can adjust the timer to your desired delay time.
If your printer is still experiencing issues, you can try updating your computer. This can be done by checking that your computer has the latest operating system and software updates installed. Additionally, ensure that your printer's firmware is up-to-date by checking the HP Support website.
If none of the above solutions work, you may be experiencing a hardware issue, such as a faulty power supply or control board. In this case, it is recommended to contact a professional for repair.
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Modify sleep mode settings
HP printers have a sleep mode function to save energy when the machine is inactive. However, the sleep mode function can experience several bugs that will affect the printer's performance. To correct this, you can update the driver software, modify the sleep mode settings, or reset the printer.
- Adjust the power settings: If your printer is set to enter sleep mode too quickly, it may get stuck in this mode. To fix this, adjust the power settings so that the printer stays awake for longer periods.
- Check network connectivity: If your printer is connected to a network and loses connectivity, it may enter sleep mode and not wake up. To fix this, check the network connection and re-establish it if necessary.
- Update the firmware: If your printer's firmware is out of date or corrupted, it may cause the printer to get stuck in sleep mode. To fix this, update the printer's firmware to the latest version.
- Modify the auto-sleep timer: HP printers have a timer that makes the printer sleep after long periods of inactivity. To adjust the auto-sleep timer, open the "Printers" folder, right-click your printer's name, choose "Printer Properties", navigate to the "Device Settings" tab, locate the "Sleep/Auto-Off Console" section, and insert your desired delay time.
- Disable sleep mode: Verify that your printer's "Auto Off/Sleep/Energy saving mode" is disabled and/or the System Mode Time Out is set to zero (0). You can do this by using the Embedded Web Server (EWS) by going to the printer's IP address in your browser's address bar and clicking on the Settings Tab/Auto Off. Alternatively, you can use the Printer Assistant or Printer Home Page (EWS).
- Set a static IP address: If your printer is wireless, set a static IP address manually to avoid conflicts on your wireless network.
- Disable Windows setting: Disable the Windows setting that keeps USB ports live by going to the Control Panel, selecting Power Options, clicking on Change plan settings, and then clicking on Change advanced power settings.
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Reset the printer
Resetting your printer can be an effective way to wake it up from deep sleep mode. Here is a comprehensive guide to resetting your HP printer:
Step 1: Disconnect the Power Cord
Start by locating the power cord connected to your HP printer. Ensure the printer is turned on, then carefully unplug the power cord from the power outlet or power strip. It is important to disconnect the power during the reset process.
Step 2: Wait and Reconnect
After disconnecting the power, wait for at least 60 seconds. This step is crucial as it allows the printer's internal components to reset completely. Once the waiting period is over, reconnect the power cord to the power outlet or power strip. Ensure that the connection is secure.
Step 3: Power On the Printer
Now, turn on your HP printer using the power button. If your printer has a touchscreen interface, you may need to follow any on-screen instructions to complete the reset process. This step concludes the hard reset procedure.
Step 4: Check Printer Status
After performing the hard reset, observe the printer's status. Check if the printer has successfully woken up from deep sleep mode. Look for any error messages or unusual behaviour. If the printer is functioning normally, proceed to the next step.
Step 5: Test Printing
To ensure that your HP printer is fully operational, initiate a test print. Send a simple print job to the printer and verify that it is executing print commands as expected. If the test print is successful, your printer is now fully functional and ready for regular use.
Performing a hard reset on your HP printer can resolve issues related to deep sleep mode. It is a straightforward process that does not require technical expertise. However, if the problem persists or other issues arise, you may need to explore additional troubleshooting steps or seek support from HP's customer service team.
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Check network connectivity
If your HP printer is connected to a network and loses connectivity, it may enter sleep mode and not wake up. To fix this, check the network connection and re-establish it if necessary.
Firstly, check that your printer is set up to stay connected to your router. While DHCP is convenient, devices such as printers should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network. Set a static IP in the printer outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.
Secondly, check for wireless interference. Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great either. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. Check all wireless devices in your home for interference. Check microwaves, baby monitors, wireless phones and wireless alarm systems are a big culprit.
Thirdly, check your power settings. If the printer is set to enter sleep mode too quickly, it may get stuck in this mode. To fix this, adjust the power settings so that the printer stays awake for longer periods of time. You can adjust the auto-sleep timer in your printer’s system settings: Open the “Printers” folder. Right-click your printer’s name. Choose “Printer Properties” from the menu that appeared. Navigate to the “Device Settings” tab. Locate the “Sleep/Auto-Off Console” section. Click the arrow beside the “Sleep/Auto-Off after.” Insert your desired delay time.
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Update the printer's firmware
If your HP printer is stuck in sleep mode, it could be because the printer's firmware is out of date or corrupted. To fix this, update the printer's firmware to the latest version. Here is a step-by-step guide to updating your printer's firmware:
First, verify that your printer is connected to the internet. This is necessary to download and install the firmware update. Make sure your printer is turned on and connected to the same Wi-Fi network as your computer or mobile device.
Next, visit the official HP website and navigate to the support section. Here, you should find the latest firmware updates for your specific printer model. Be sure to download the correct firmware for your printer model, as using the wrong firmware can cause issues.
Once you have downloaded the firmware update file, open it and follow the on-screen instructions to install the update. This process may vary depending on your printer model, so refer to your printer's manual or the HP support website for model-specific instructions.
After installing the firmware update, restart your printer and check if the issue with sleep mode has been resolved. If your printer continues to experience problems, you may need to try other troubleshooting steps, such as modifying the sleep mode settings or performing a hard reset on the printer.
Keeping your printer's firmware up to date is important to ensure optimal performance and compatibility with your devices. Firmware updates can also include bug fixes and improvements that enhance the overall functionality of your printer. It is recommended to check for updates periodically and install them as they become available to avoid any potential issues.
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Frequently asked questions
Try updating your driver software, modifying the sleep mode settings, or resetting the printer. You can also try unplugging the printer and plugging it back in.
HP printers have a timer that makes the printer sleep after long periods of inactivity.
Open the “Printers” folder. Right-click your printer’s name. Choose “Printer Properties” from the menu that appeared. Navigate to the “Device Settings” tab. Locate the “Sleep/Auto-Off Console” section. Click the arrow beside the “Sleep/Auto-Off after” and insert your desired delay time.
Adjust the power settings so that the printer stays awake for longer periods of time. Make sure that the printer is not set to enter sleep mode too quickly.
Check your network connection and re-establish it if necessary. If that doesn't work, update the printer's firmware to the latest version. If the problem persists, contact HP support for further assistance.
