Ashwin Lewis
HP EliteBook users have reported issues with waking their devices from sleep mode. The problem is characterised by the device not responding to mouse or keyboard inputs, or the power button, with the power light indicating that the device is still in sleep mode. This issue has been encountered on devices running Windows 10 and Windows 11. A temporary solution is to force a restart by holding the power button, however, this issue may be resolved by updating the BIOS of the device, or by reinstalling the HP software.
Characteristics and Values
| Characteristics | Values |
|---|---|
| HP EliteBook won't wake up from sleep mode | Try moving the mouse, tapping keys on the keyboard, or restarting manually by hitting the power button |
| HP EliteBook won't wake up from sleep mode after updates | Try reinstalling the HP software, or update UEFI |
| HP EliteBook won't wake up from sleep mode after installing Intel graphics driver | Try Ctrl + Shift + Windows + B to restart the graphics driver |
| HP EliteBook won't wake up from sleep mode automatically | Try holding the power button for 10 seconds to wake it up |
| HP EliteBook won't wake up from sleep mode with an external monitor | Try turning off the monitor and turning it back on after waking up the laptop |
| HP EliteBook won't wake up from sleep mode with keyboard | In Windows, search for and open the Device Manager, click the arrow next to Keyboards, and ensure the box next to "Allow this device to wake the computer" is checked |
| HP EliteBook won't wake up from sleep mode with outdated BIOS | Update the BIOS of your computer |
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What You'll Learn
Try updating the BIOS of your computer
If your HP EliteBook is having trouble waking from sleep mode, one solution is to update your BIOS. BIOS stands for Basic Input/Output System, and it is a type of firmware that controls the operation of your computer. It is typically embedded in a chip on your computer's motherboard.
Updating your BIOS can help resolve bugs, fix hardware issues, and improve system performance. However, it is important to know when and how to update your BIOS properly, as unnecessary or incorrect updates could potentially harm your system.
- Check your current BIOS version: Press the Windows key + R, type "msinfo32", and press Enter. Look for "BIOS Version/Date" in the System Information window. Alternatively, you can check the BIOS version directly in the BIOS setup menu during system startup.
- Backup your data: While BIOS updates don't typically affect your data, it is always a good idea to have a backup. You can use backup software such as MiniTool ShadowMaker to create a backup of your important files, folders, and system settings.
- Download the latest BIOS update files: Visit the manufacturer's website to download the BIOS update files. These files are usually in a ZIP format, so you will need to extract them to access the update files.
- Disable BitLocker: If you are using BitLocker encryption, temporarily suspend it before performing the update.
- Prepare a USB flash drive: Format a USB flash drive to FAT32 and copy the BIOS update file to the root directory of the drive.
- Navigate to the BIOS update section: Using the instructions provided by the manufacturer, navigate to the BIOS update section and select the BIOS update file from the USB flash drive.
- Follow the on-screen instructions: Follow the on-screen instructions to complete the update. Make sure to carefully read and follow any instructions provided by the manufacturer to ensure a successful update.
By following these steps, you can update the BIOS of your HP EliteBook, which may help resolve any issues with waking from sleep mode. However, it is important to note that updating the BIOS should not be the first course of action unless there are specific issues or recommendations from your IT company or HP support.
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Enable your keyboard to wake your computer from sleep mode
If your HP EliteBook won't wake up from sleep mode, there are several steps you can take to enable your keyboard to wake your computer.
Firstly, check if your computer has entered sleep mode. If the lights on the power button are blinking and the display is blank, your computer is in sleep mode.
Now, to enable your keyboard to wake your computer from sleep mode, follow these steps:
- In Windows, search for and open the Device Manager.
- Click the arrow next to "Keyboards" and double-click the name of your keyboard.
- If the Power Management tab is available, proceed to the next step. If not, click the "Change Settings" button (if it appears below the Device Status box). The same Keyboard Properties window will open, with the Power Management tab available.
- If prompted, type the Administrator password or provide confirmation.
- Click the Power Management tab and ensure the box next to "Allow this device to wake the computer" is checked.
- Click "OK", and then test to ensure that your keyboard can now wake the computer.
If your computer still cannot wake from sleep mode, you may need to update the BIOS of your computer. Refer to HP support documents for instructions on updating the BIOS of your specific model.
It is also worth considering whether you have made any recent software or hardware changes, installed any recent Windows or BIOS updates, or performed a system restore to an earlier date. These factors could be causing the issue and may need to be addressed to resolve it.
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Try a hard reset by holding the power button
If your HP EliteBook won't wake up from sleep mode, a hard reset may be necessary. This can be done by holding down the power button for 10 seconds. This action forces the computer to shut down, after which you can turn it back on.
A hard reset is a last resort when your computer is frozen or unresponsive, and it doesn't wake up from sleep mode through the usual methods, such as moving the mouse or tapping keys on the keyboard. When you encounter this issue, first try the standard methods of waking your computer, and if they don't work, proceed with the hard reset.
It's important to note that performing a hard reset will shut down your computer immediately without going through the usual shutdown process. This means that any unsaved work will be lost. So, before performing a hard reset, make sure you have saved your work and closed all open applications. You may also want to remove any peripheral devices connected to your computer, such as USB drives or external hard drives, to avoid potential data corruption.
Additionally, if your HP EliteBook continues to have issues waking from sleep mode, you may need to explore other troubleshooting steps. This could include updating the BIOS of your computer or reinstalling certain drivers, as suggested by other HP EliteBook users who have faced similar issues.
While a hard reset can be an effective solution when your computer is unresponsive, it is always recommended to first try the standard methods of waking your device from sleep mode and to explore other troubleshooting steps if the issue persists.
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Check for recent Windows or Bios updates that may have caused the issue
If your HP EliteBook won't wake from sleep mode, it could be due to a recent Windows or BIOS update. To check for recent Windows updates, follow these steps:
- Go to the Start menu (Start button on Windows 10).
- Select "Settings".
- Choose "Windows Update" or "Update & Security".
- Click on "Check for updates".
If there are any available updates, make sure to install them.
To check for recent BIOS updates, you can follow these general steps:
- Search for your manufacturer's support site by typing your computer model and "BIOS" or "drivers" into a search engine.
- Look for the "Updates", "Support", or "Downloads" section on the manufacturer's website and download any available BIOS updates.
- Extract the BIOS file to update.
- Access the BIOS page by restarting your computer and pressing the key assigned to the BIOS startup (commonly F2 or Delete).
- Follow the instructions provided by the manufacturer to update the BIOS safely.
It's important to note that updating your BIOS can be risky, and it's recommended to only do so if you know exactly what you are doing. Always follow the manufacturer's instructions and only download BIOS updates from their official website to avoid malware.
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Try a key combination such as Ctrl + Shift + Windows + B
If your HP EliteBook won't wake up from sleep mode, one solution you can try is pressing a specific key combination: Ctrl + Shift + Windows + B. This combination restarts your graphics driver, which can help your laptop or PC wake up from sleep mode.
To enable your keyboard to wake your computer from sleep mode, you can follow these steps:
- In Windows, search for and open the Device Manager.
- Click the arrow next to "Keyboards" and double-click the name of your keyboard.
- If the Power Management tab is available, proceed to the next step. If not, click the "Change Settings" button if it appears below the Device Status box. This will open the Keyboard Properties window with the Power Management tab available.
- If prompted, type the Administrator password or provide confirmation.
- Click the Power Management tab and ensure the box next to "Allow this device to wake the computer" is checked.
- Click OK, and then test to ensure that the keyboard can now wake the computer.
If your HP EliteBook still won't wake up from sleep mode, there are a few other potential solutions you can try. One user suggested reinstalling the display or graphics driver, which resolved the issue for them. Another user recommended updating UEFI before anything else. Additionally, you can try manually restarting your computer by holding down the power button until it shuts off, and then turning it back on.
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Frequently asked questions
Try moving your mouse and tapping keys on your keyboard. If that doesn't work, try holding down the power button for 10 seconds. If the problem persists, try updating the BIOS of your computer.
Try hitting random key combinations, such as Ctrl + Shift + Windows + B, which restarts your graphic driver.
Try uninstalling the display drivers with DDU and reinstalling the latest version.
Check if you have installed any recent Windows or Bios updates that may have caused the issue.
