Virgin Pulse Max: Sleep Tracking And More

Virgin Pulse Max users can track their sleep by using the Sleep screen on their device. The Max Buzz device uses automatic sleep detection to track sleep, and users can sync their sleep data to their Virgin Pulse account. Sleep data can also be reviewed online via the Virgin Pulse mobile application or by using the Sync software to upload data via USB.

Navigating to the Sleep screen

To track your sleep using the Max device, you need to first navigate to the Sleep screen. This can be done by pressing the button on the side of the device.

If you don't see the Sleep screen, your device may need a firmware update to enable sleep tracking. You can check out the "How do I perform a Firmware Update?" article for instructions.

Once you have access to the Sleep screen, you can proceed to set up your sleep tracking. Place your Max into your Max wristband and secure the wristband onto whichever wrist feels most comfortable. Although you don't need to use the wristband for sleep tracking, it significantly improves tracking accuracy.

After you've set up your wristband, you're ready to start your sleep session! While on the Sleep screen, press and hold the button on the side of the device until the screen switches to "SLEEPING". Then, simply close your eyes and get some sleep!

Syncing your sleep data

To sync your sleep data, you need to first ensure that you have been wearing your Max device during your sleep. Virgin Pulse recommends wearing the device during sleep tracking as some movement is needed for your sleep session to be recorded as validated.

Once you have completed your sleep, you can sync your Max Buzz and your sleep data will upload to your Virgin Pulse account. You can sync your data via USB using the Sync software or wirelessly through the Virgin Pulse mobile application. If you sync before 6:00 a.m., you will need to sync again after this time to view your sleep.

Sleep data can then be reviewed online by selecting "Sleep Guide" in the "Tracking" drop-down menu in the top navigation menu.

Please note that Max does not recognize multiple sleep sessions in one day and will only recognize the longest session for a given day.

Improving tracking accuracy

To improve the accuracy of sleep tracking with the Virgin Pulse Max device, it is recommended to use the Max wristband. Although not necessary, it significantly improves tracking accuracy. The device should be securely strapped to either wrist, whichever is most comfortable for sleep. Some movement is required for the device to record a validated sleep session.

Sleep trackers, in general, have been known to make guesstimates about actual sleep times, often measuring inactivity as a surrogate for estimating sleep. Sleep tracking devices with more sensors, capable of recording polysomnography (PSG) data, are expected to be more accurate. PSG data, however, is interpreted by a healthcare professional, and the equipment is often expensive and cumbersome. Commercial trackers are, therefore, a more practical and cost-effective tool for monitoring individual sleep habits. They also provide extra data like heart rate and oxygen levels, and environmental factors like light and temperature.

To ensure accurate tracking, it is important to only use your bed for sleep. Some trackers assume you are trying to sleep if you are lying still in bed, which can skew the results. It is also important to note that sleep trackers are not meant to diagnose sleep disorders, and for exact data about your sleep habits, a medical sleep study is required.

To improve the accuracy of your sleep tracking device, it is recommended to compare different devices and their features. For example, the Apple Watch has been known to provide a general overview of sleep data, while the Pixel Watch 3 has been praised for its accuracy and compact size. The Withings Sleep Analyzer, on the other hand, has been questioned for its accuracy due to its assumptions about sleep. It is best to research and choose a device that suits your specific needs and provides the level of detail you require.

Troubleshooting sleep tracking

If you're having trouble tracking your sleep with the Virgin Pulse Max device, there are several steps you can take to troubleshoot the issue.

First, ensure that you have pressed the button on the side of the Max device to navigate to the Sleep screen. If you don't see the Sleep screen, your device may need a firmware update to enable sleep tracking. Check out the "How to Perform a Firmware Update" article for instructions on how to do this.

Once you have accessed the Sleep screen, place the Max device into the Max wristband and secure it comfortably on either wrist. While it is not mandatory to use the wristband for sleep tracking, it significantly improves tracking accuracy as it captures your movements during sleep.

Make sure to wear the Max device throughout your entire sleep session. The device requires some movement to validate your sleep session. To start the session, press and hold the button on the side of the device until the screen switches to "SLEEPING".

After you wake up, do not turn off sleep tracking if you plan to go back to sleep. Max does not recognize multiple sleep sessions in a day and will only record the longest session. When you are completely done sleeping, upload your sleep data via USB using the Sync software or wirelessly through the Virgin Pulse mobile application.

If you continue to experience issues with sleep tracking, refer to the Max Device Troubleshooting guides provided by Virgin Pulse for further assistance. These guides can help address specific problems and provide additional solutions.

Earning rewards for sleep

The Virgin Pulse Max device can be used to track your sleep. By navigating to the Sleep screen on the device, you can start a sleep session. The Max Buzz device also offers automatic sleep detection, so you don't need to turn it on or off.

Virgin Pulse rewards healthy behaviours and good sleep choices. The number of points and how often they can be earned depend on your sponsor and may differ from the default rewards. You can earn points for tracking your sleep with a compatible, validated sleep tracker once per day. This is listed as 20 points per day on the default rewards. You can also earn 50 points for tracking more than 7 hours of sleep in a night.

To see all the ways you can earn points with sleep, check the "How to Earn" or "My Rewards" page on your member account, or the "Sleep Guide Rewards" on the bottom of your Sleep Guide page. You can also find out which devices and apps are compatible with sleep tracking on Virgin Pulse through the "What devices can I use to track my sleep with Virgin Pulse?" article.

Frequently asked questions