Evie Summers
Sleep Country Canada Holdings Inc. is a Canadian mattress retailer that sells mattresses and sleep accessories in-store and online. The company was founded in 1994 and currently has over 250 stores across Canada. Sleep Country sells mattresses from multiple brands and offers a 100-night sleep trial with free delivery on orders over $75. While Sleep Country does not offer refunds on opened mattresses, they do provide a one-time exchange for another Sleep Country mattress. The company is also known for its recycling program, where they recycle and donate 100,000+ mattresses every year. However, there have been some complaints about Sleep Country's customer service, warranty claims, and the quality of their mattresses.
| Characteristics | Values |
|---|---|
| Recycle mattresses | Yes, Sleep Country recycles and donates 100,000+ mattresses every year. |
| Mattress warranty | Sleep Country does not offer its own mattress warranty. However, it provides an online tool to help customers deal directly with mattress manufacturers for warranty claims. |
| Exchange policy | Sleep Country allows customers to exchange their mattress for another one-time only. |
| Refund policy | Sleep Country does not offer refunds on opened mattresses. |
| Salespeople commission | Sleep Country salespeople get paid on commission. |
| Shipping | Free shipping on orders over $75 to most locations in Canada. |
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What You'll Learn
Sleep Country's mattress return policy
Sleep Country does not offer refunds for opened mattresses. Instead, customers can only exchange their mattress for another one within the 100-night window. This exchange comes with a $65 fee for the delivery of the new mattress, plus any difference in price between the original mattress and the new one.
Sleep Country's return policy does not cover large parcel products like bed frames, headboards, and footboards, or any discounted merchandise. Small parcel products such as pillows, mattress pads, duvets, protectors, and sheets can be returned or exchanged within 30 days of purchase. However, for Sleep Country to accept the return, these products must remain unopened and unused, in their original packaging, and the sales receipt must be presented.
Some Sleep Country locations offer open-box deals on returned mattresses.
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Sleep Country's mattress exchange policy
Sleep Country offers customers a 100-night sleep trial to ensure they are satisfied with their mattress. If a customer is not satisfied, Sleep Country offers a one-time exchange for another Sleep Country mattress. There is a $65 exchange fee, plus any difference in price between the original and new mattress.
Sleep Country does not offer refunds on opened mattresses. However, they do provide a comprehensive recycling program, where they donate or recycle old mattresses. This program is available for every new Sleep Country mattress delivered via their Green Glove delivery service.
Sleep Country also offers a 10-year warranty on most of their mattresses.
Some customers have reported issues with exchanging their mattresses, particularly regarding the 60-day sleep comfort guarantee. It is important to carefully read the terms and conditions of the guarantee, as Sleep Country may deny exchanges if there are any markings, stains, or colouration on the mattress.
Sleep Country will price match a competitor's mattress by beating the advertised price by 5%; however, there is a $35 charge for this service.
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Sleep Country's mattress warranty
Sleep Country is a Canadian mattress retailer that offers a range of mattresses and sleep accessories. While the company does not offer its own mattress warranty, it provides an online tool to help customers deal directly with mattress manufacturers for warranty claims. Sleep Country also offers a 100-night sleep trial for customers to ensure they are satisfied with their purchase. If a customer is not satisfied, Sleep Country offers a one-time exchange for another mattress of the same brand.
To make a warranty claim, customers typically need to submit evidence, such as photographs, to the manufacturer for approval. It is important to follow the warranty instructions carefully when taking these photos, as improper framing or excessive stains on the mattress may result in a rejection. Sleep Country provides assistance with this process, and customers can contact their customer service representatives for guidance on how to improve their chances of a successful claim.
Sleep Country also offers extended coverage for adjustable bases and mattresses through its partnership with Extend. This optional coverage provides additional protection against accidental damage, stains, and mechanical or electrical failures. Claims can be filed conveniently online or by phone, and Extend offers 24/7 support for its customers.
While Sleep Country does not sell used mattresses, the company does recycle and donate over 100,000 mattresses annually through its Green Glove delivery service. For every new mattress delivered through this service, Sleep Country ensures the recycling or donation of the customer's old mattress.
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Sleep Country's mattress recycling program
Sleep Country is a Canadian mattress retailer that offers a comprehensive mattress recycling program. The program, known as the Bed Donation and Mattress Recycling Program (BDMR), has been in place for over 10 years and is the brainchild of Sleep Country Canada's Senior Vice-President of Operations, Mr Sieg Will.
The BDMR program ensures that old mattresses and their foundations, unwanted by customers, are either donated to someone in need or recycled. Sleep Country has partnerships with charities like The Furniture Bank in Toronto, The Heart of the Northeast in Calgary, The Bissell Centre in Edmonton, and the Western Regional Advocacy Group Society in British Columbia, to whom they donate mattresses. If a mattress is not suitable for donation, Sleep Country recyles it by breaking it down into its component parts, which can then be reused by other companies. For example, the foam from a mattress can be sold to a carpet manufacturer.
Sleep Country offers its customers a Green Glove delivery service, where, for a small fee, they will deliver a new mattress and recycle or donate the customer's old one. This service has been popular, with over 142,000 mattresses donated to the program in a year, and over 92,000 mattresses recycled. Sleep Country also offers free delivery on orders over $75 and a 100-night sleep trial, allowing customers to exchange their mattress if they are not satisfied.
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Sleep Country's mattress sales
Sleep Country is a Canadian mattress retailer with over 250 stores across the country. It was founded in 1994 by Christine Magee, Stephen K. Gunn, and Gordon Lownds, who opened the first four Sleep Country locations in Vancouver. By 1996, the company had expanded to Toronto, and by 2001, it had 72 stores in six regional markets, capturing an estimated 40% of the market share in those regions.
Sleep Country sells mattresses from multiple brands, including Casper, Endy, Hush, and Silk & Snow. It also owns some brands, such as Bloom, a bed-in-a-box brand with foam mattress models available online and in-store. Sleep Country acquired a significant share of Casper's Canadian assets in 2023 and now operates Casper Canada.
Sleep Country offers a 100-night sleep trial for its mattresses, allowing customers to exchange their mattress hassle-free if they are not satisfied. Most mattresses also come with a 10-year warranty. The company provides free delivery for orders over $75 and offers a comprehensive recycling program, donating or recycling old mattresses.
Sleep Country has received mixed reviews. While some customers praise the knowledge and patience of their sales staff, others have complained about issues with returns, exchanges, and warranties. Some customers have also raised concerns about the potential presence of fiberglass in mattresses, which is used as a fire safety feature in some brands.
Sleep Country occasionally has mattress and bedding sales, but they may not offer the same discounts or promotions as online, direct-to-consumer brands.
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Frequently asked questions
No, Sleep Country does not sell used mattresses. However, they do recycle and donate 100,000+ mattresses every year.
Yes, you can return a Sleep Country mattress, but only for an exchange. You cannot get a refund for an opened mattress.
Sleep Country does not offer its own mattress warranty. However, they provide an online tool to help customers deal directly with mattress manufacturers for warranty claims. Most mattresses come with a 10-year warranty.
