Herbie Murray
Sleep Number offers two primary shipping methods for their mattresses: Premium Delivery and Set Up and UPS standard ground shipping. The Premium Delivery and Set Up option allows customers to choose a date and time for a technician to deliver and assemble their new mattress. This service, however, does not include the removal of any existing mattress. Sleep Number's ground shipping option provides easy-to-follow assembly instructions, but certain beds are not available through this method. While Sleep Number offers delivery and setup services, customers are responsible for the disposal of their old mattresses.
| Characteristics | Values |
|---|---|
| Shipping Methods | Premium Delivery and Set Up, UPS Standard Ground Shipping, Comfort Service Home Delivery, Standard Ground Shipping |
| Premium Delivery and Set Up | Choose a date and time for delivery and full assembly |
| UPS Standard Ground Shipping | Easy-to-follow assembly instructions |
| Comfort Service Home Delivery | Choose a date and time for delivery and full assembly, includes Sleep IQ setup |
| Standard Ground Shipping | Beds come with easy-to-follow assembly instructions |
| Removal of Existing Mattress | Disposal of your existing mattress by Home Delivery technicians is an option; fees may apply |
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What You'll Learn
Sleep Number's two primary shipping methods
Sleep Number offers two primary shipping methods for their products: ground shipping and home delivery. The availability of these shipping methods may vary depending on the specific Sleep Number product you have ordered. Here is a more detailed breakdown of how these shipping methods apply to different product categories:
Sleep Number Modular Bases
Sleep Number modular bases can be shipped via ground shipping. This includes UPS ground shipping, which is a standard shipping option offered by the company.
Sleep Number 360° Integrated Bases and Frames
Sleep Number 360° integrated bases and frames, along with FlexFit™ adjustable bases, require a more specialised delivery option called Premium Delivery and Set Up or Comfort Service™ Home Delivery. This service ensures that your base or frame is not only delivered but also set up for you. However, please note that this service does not include the removal of any existing mattress or base you may have.
Sleep Number Bedding
When it comes to Sleep Number bedding, the DualTemp™ layer is treated differently from the rest of the bedding options. The DualTemp™ layer can be delivered via ground shipping or Premium Home Delivery and Set Up, while the other Sleep Number bedding (excluding DualTemp™) is shipped free of charge within the contiguous 48 states via ground shipping.
Additional Information
It's important to remember that shipping and delivery costs are typically at your expense and do not include return shipping. Additionally, certain products, such as the FlexFit™ adjustable bases, are considered final sales and are not eligible for return or exchange. To ensure a seamless delivery process, Sleep Number recommends having an adult (18 years or older) present during the delivery of your Sleep Number smart bed.
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UPS standard ground shipping
UPS offers ground shipping services for mattresses and other large items. UPS has over 100 years of experience in transporting personal belongings with care and professionalism.
UPS can pick up and deliver your mattress anywhere in the world through its freight shipping services. For ground shipping within the country, UPS offers competitive rates, with mattress shipping costing less than $475.
To ensure a smooth shipping process, UPS recommends that mattresses be boxed for shipment. You can either box the mattress yourself and have a freight driver pick it up, or UPS can assist with the boxing process by delivering a box to your home prior to pickup. UPS can also provide custom packing solutions for unique mattress sizes and shapes.
It's important to note that shipping times provided by UPS are estimates, and delays may occur due to weather, holidays, or unforeseen circumstances.
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Premium Delivery and Set Up
Sleep Number offers two primary shipping methods: Premium Delivery and Set Up and standard ground shipping.
With Premium Delivery and Set Up, you can choose a date and time for a Home Delivery technician to deliver and fully assemble your new mattress and/or base. This service is required for Sleep Number 360® smart beds, including integrated bases or FlexFit™ adjustable bases, and Sleep Number® Premium Collection upholstered purchases.
Please note that this service does not include the removal of any existing mattress, base, or other furniture. Disposal of your existing mattress by a Home Delivery technician is an option, but fees may apply.
For standard ground shipping, certain mattress models and Sleep Number bedding items are shipped via UPS. These mattresses come with easy-to-follow assembly instructions.
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Home Delivery on adjustable bases
Sleep Number provides home delivery options for adjustable bases, ensuring customers can enjoy their best sleep from the very first night. An adult must be present during the delivery.
Some companies offer free in-home delivery and setup of adjustable bases. For example, Sealy provides free White Glove Delivery, where shipping specialists set up the base in the customer's desired room and dispose of their existing box spring upon request.
Brentwood Home also offers home delivery for its adjustable bases. Their bases feature wireless remote controls and preset positions for anti-snore and zero-gravity. While Brentwood Home does not offer a sleep trial for its adjustable bases, customers can return the base within 30 days of delivery for a full refund.
Rize Home's adjustable bases are designed to enhance comfort and support, and the retailer from which the base is purchased may deliver, assemble, and set it up for the customer.
Overall, home delivery for adjustable bases ensures a seamless experience, allowing customers to enjoy the benefits of their new sleep systems right away.
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Comfort Service Home Delivery
Sleep Number offers two primary shipping methods: Comfort Service Home Delivery and standard ground shipping.
With Comfort Service Home Delivery, you can choose a date and time for a technician to deliver and fully assemble your new mattress and/or base. This service includes the setup of your new bed and Sleep IQ setup. Comfort Service Home Delivery is the only delivery option for Sleep Number 360® smart beds, including integrated bases or FlexFit™ adjustable bases.
Disposal of Existing Mattress
Disposal of your existing mattress by a Home Delivery technician is an option with Comfort Service Home Delivery. However, please note that fees may apply for this service, and it is not included in the standard delivery fee.
Standard Ground Shipping
Standard ground shipping is the other shipping method offered by Sleep Number. Beds received via ground shipping come with easy-to-follow assembly instructions, allowing you to assemble them yourself. Certain beds, such as Sleep Number 360® smart beds, are not available via ground shipping.
Shipping Costs
Shipping or delivery costs do not include return shipping, and they are typically at the customer's expense. Sleep Number® bedding (excluding the DualTemp™ layer) is shipped free within the 48 contiguous states via UPS ground shipping.
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Frequently asked questions
Sleep Number offers two primary shipping methods: Premium Delivery and Set Up and UPS standard ground shipping. Premium Delivery includes the setup of your new mattress and the removal of your old mattress, but this service comes at an additional cost.
Sleep Number does not specify the cost of its mattress removal service. However, they state that shipping and delivery costs do not include return shipping.
If you do not want to use Sleep Number's mattress removal service, you can opt for UPS standard ground shipping. With this option, you will be responsible for disposing of your old mattress.
