Herbie Murray
If your Sleep Number foot warmer is not working, there are several troubleshooting steps you can take. First, check if your bed is still under warranty, as Sleep Number customer support may redirect you to try repairs if it is. Next, try unplugging the bed for 30 seconds and plugging it back in. If this doesn't work, you can try rebooting the bed through the Sleep Number app or by removing and reinserting the batteries in the remote. If these steps do not resolve the issue, you may need to contact Sleep Number customer support for further assistance or to schedule a technician visit.
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What You'll Learn
Troubleshooting a Sleep Number foot warmer that is not working
If your Sleep Number foot warmer is not working, there are several troubleshooting steps you can take to try and resolve the issue.
First, check that your bed is plugged in. The power cord is located at the head of the bed. If it is plugged in, try unplugging the bed for 30 seconds to a minute and then plugging it back in. Wait another minute for the bed to reboot. If you are using a remote, remove and reinsert the batteries to clear the error. Test the foot warmer again.
If you are using the Sleep Number app, try switching to a different screen and returning to the Smart Bed tab. Make sure that the foot warming feature is connected to your bed. You can also try logging out of the app, unplugging the bed for ten minutes, and then plugging it back in. After the bed is plugged in, wait ten minutes and log into the app to run a bed test.
If you are still experiencing issues with your foot warmer, you can try raising the foot of your bed to its highest point using your remote or app to gain access to the pump. Physically inspect all connection points, including the power, wire harness, and air hose connections. Push in each connection firmly to ensure they are tight.
If none of these steps resolve the issue, your foot warmer may be defective. Contact Sleep Number customer support for further assistance. Additionally, if you purchased an i7 or i10 Sleep Number 360 smart bed with a FlexFit 3 adjustable base between mid-April and mid-August 2017, your foot warmer may be part of a voluntary recall due to the risk of short-circuiting and overheating. In this case, please refer to the recall information provided by Sleep Number for instructions on how to proceed.
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Resetting the Sleep Number bed
If your Sleep Number bed foot warmer is not working, there are a few things you can try. Firstly, make sure that your bed is plugged in. The power cord is located at the head of your bed. Check that the foot warming feature is connected to your bed in the Sleep Number app by selecting the Smart Bed tab.
If you are still experiencing issues, you can try restarting your bed through the Sleep Number app or by unplugging the bed from the power source for about a minute. Once the bed is rebooted, run a Quick System Test in the settings and support menu in your Sleep Number app and follow any recommendations.
You can also try troubleshooting by setting the remote down so that it goes to sleep, unplugging the main power cord for 30 seconds, and then plugging it back in. Wait about a minute before trying to control the bed to give it time to reboot. If you are using a remote, remove and reinsert the batteries to clear the error. Test the foot warmers on both sides of the bed to see if they are working. If you feel the warming pads heating up, the error has been resolved.
If you are still having issues, you can try to reset your Sleep Number bed by removing the association with an online account in the SleepIQ app. However, Sleep Number support has stated that ownership of services cannot be transferred.
Additionally, ensure that your bed has a proper baseline. Baselining is the air pressure reading of the mattress when the bed is empty, allowing your smart bed to detect when you get in and out of bed.
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Checking for a defect in the foot warmer
If your Sleep Number foot warmer is not working, it could be due to a defect in the product. Before concluding this, however, it is recommended that you try the following troubleshooting steps:
- Check that your bed is plugged in. The power cord is located at the head of your bed.
- Try switching to a different screen in the Sleep Number app and returning to the Smart Bed tab.
- Make sure the foot warming feature is connected to your bed.
- Set the remote down so that it goes to sleep.
- Unplug the main power cord from the grounded outlet at the head of the bed.
- Leave the cord unplugged for 30 seconds to 10 minutes.
- Plug in the power cord into the outlet.
- Wait 60 seconds to 10 minutes before trying to control the bed to give it time to reboot.
- Remove the battery door from the back of the remote.
- Remove and reinsert the batteries into the remote.
- Reinsert the battery door.
- Wait 60 seconds for the remote to reconnect to the bed.
- Test the foot warmers on both sides of the bed to see if they start to work.
- If you feel the warming pads start to heat up, the error has been resolved.
- If you do not feel the pads start to heat up, there is likely a defect with your foot warming product.
If you have tried the above troubleshooting steps and your foot warmer is still not working, it is possible that there is a defect in the product. In this case, it is recommended that you contact Sleep Number customer support for further assistance. Additionally, if you purchased an i7 or i10 Sleep Number 360 smart bed combined with a FlexFit 3 adjustable base from mid-April to mid-August 2017, your foot warmer may be under recall due to the risk of short-circuiting and overheating. In this case, please refer to the recall information provided by Sleep Number for further instructions.
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Replacing recalled foot warmers
Sleep Number is voluntarily recalling the foot warmers in certain Sleep Number 360® smart beds in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The foot warmers located under the mattress cover can short-circuit and overheat, posing a burn hazard. This recall applies only to customers who purchased an i7 or i10 Sleep Number 360 smart bed combined with a FlexFit 3 adjustable base from mid-April to mid-August 2017. If you have been contacted by Sleep Number about the recall, follow the instructions posted at http://www.sleepnumber.com/disable to disable your foot warmer immediately.
Sleep Number has not provided details on how recalled foot warmers will be replaced. However, they have provided the following general instructions for disabling the foot warmer:
- Unplug the bed.
- Wait 60 seconds.
- Plug the bed back in.
- Wait 1 minute for the bed to reboot.
- If using a remote, remove and re-insert the batteries to clear the error.
If you are experiencing issues with a recall remedy or believe Sleep Number is being non-responsive to your remedy request, you can report this to the CPSC. Federal law prohibits any person from selling products subject to a Commission-ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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Troubleshooting the Sleep Number FlexFit Smart Base
If your Sleep Number foot warmer is not working, it could be due to a variety of reasons. Here are some troubleshooting steps for the Sleep Number FlexFit Smart Base that may help resolve the issue:
Check Power and Connections
- Ensure that your bed is plugged into a working outlet. Verify that the power cord from the Power Down box is securely connected.
- Check that the Red Power Switch on the FlexFit Control Box is illuminated, indicating it is receiving power.
- Ensure that the FlexFit Control System is securely plugged in, and the red switch is on.
- Verify that the red underbed lighting cable is securely connected to the FlexFit Control System and the red wire extension under the bed.
- Check that there is nothing under the bed that may be vibrating against the base, such as furniture or bedding.
- If you have an Eastern King, FlexTop King, or Split King model, verify the connections on both sides of the bed.
Restart the System
- Set the remote down or close the Sleep Number app to allow it to go to sleep.
- Unplug the power cord from the outlet, wait for at least 20-30 seconds, and then plug it back in.
- Wait about 1-2 minutes for the base to reboot.
- Reopen the Sleep Number app or pick up the remote and try adjusting the foot warmer again.
Update Software (if applicable)
- If you're experiencing frequent app errors or connectivity issues while your base is powered, your bed may need a software update.
- Get your bed online by connecting it to Wi-Fi and allowing it to download any available updates.
Reset the System (if necessary)
- If issues persist, try performing a factory reset to reconnect the remote to your base.
- Refer to the specific instructions provided by Sleep Number Support for resetting your Sleep Number FlexFit Smart Base.
If none of these troubleshooting steps resolve the issue, there may be a defect with your foot warming product, and you should contact Sleep Number Support for further assistance.
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Frequently asked questions
Sleep Number 360® smart beds have recalled some foot warmers due to the risk of short-circuiting and overheating. If you have purchased an i7 or i10 Sleep Number 360 smart bed with a FlexFit 3 adjustable base between mid-April and mid-August 2017, you should disable the foot warmer. If your bed is not part of the recall, try troubleshooting by unplugging the bed for 30 seconds to a minute and then plugging it back in.
The recall applies to customers who purchased an i7 or i10 Sleep Number 360 smart bed with a FlexFit 3 adjustable base from mid-April to mid-August 2017. If you are unsure, refer to the CPSC announcement or contact Sleep Number's customer support.
Try performing a hard reset by unplugging your bed for 10 minutes and logging out of the Sleep Number app. After 10 minutes, plug your bed back in and wait for another 10 minutes. Log into the app and run a bed test. If the test fails, contact customer service.
