Evie Summers
Sleep Number beds are known for their smart features, but they can be a little tricky to set up and are susceptible to breakdowns. Common issues include air loss, Bluetooth and Wi-Fi connectivity problems, and missing sleep data. Troubleshooting guides are available on the Sleep Number website and in the app, but some customers have complained about the lack of good customer service for more complex issues.
| Characteristics | Values |
|---|---|
| Bluetooth not connected | Turn on Bluetooth in device settings and allow the Sleep Number app to connect to your device via Bluetooth |
| Software not updated | Get your bed online to access software updates |
| Pump not working | Check the pump's indicator lights, power cord, and connections |
| Air loss | Check for damage to the hoses, air chamber connections, and O-rings; swap hoses to determine if the problem is with the air chamber or the pump |
| Base not working | Check for error messages; reset the electronic components; check for obstructions; check the power cord, batteries, and mounted connections; check the Favorite button |
| Remote not working | Check for Recovery Mode; complete remote troubleshooting |
| Rattling sound | Check for headboard brackets under the bed or vibrating objects; adjust the base to minimise contact with the frame |
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What You'll Learn
The bed is losing air
If your Sleep Number bed is losing air, there are several possible reasons and troubleshooting methods. Firstly, the "trench effect", where the mattress sags in the middle, could be the cause. This can happen when one side of the bed is significantly firmer or softer than the other, creating an uneven surface.
Another potential cause is a leak in the air chamber or pump system. To identify the source of the leak, you can try the following steps:
- Inflate the affected side of the bed 15 points higher than your usual setting.
- Disconnect the hose and quickly cap the chamber. You may need two caps if your chamber has two connection points.
- Sleep on the bed for 1-3 nights. If you notice a change sooner, you can proceed to the next steps.
- Locate the hose connections, which are usually at the head of the bed, and disconnect the hoses.
- Inspect the air chamber, hoses, and connections for any damage, cracks, or leaks. Pay attention to the O-rings and ensure they are intact.
- If you find any issues, contact Sleep Number support for further guidance. If not, reassemble the components and test the bed again.
If you cannot identify any leaks, the pump system may be struggling to maintain pressure. Ensure the power cord is properly connected and check the indicator lights for power. You can also try capping the chamber after inflating the mattress and observe if it deflates overnight. If it does, you likely need a new air chamber.
It is important to note that factors such as room temperature, responsive air settings, and air pressure can also give the impression of air loss, so consider these variables as well.
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The bed is not responding to the Sleep Number remote or app
Sleep Number beds are known for their occasional malfunctions, and there are several reasons why your bed might not be responding to your remote or the Sleep Number app.
First, check that your bed is paired with your device via Bluetooth. You can do this by going to Settings > Apps > Sleep Number > Permissions > Nearby devices. If your bed is paired, the app should connect automatically when Bluetooth is turned on. If not, you can try to pair your device manually by pressing the "Pair" button on the Smart Control System, which is located next to the hose connections.
If your bed is not online and you have not previously paired your device, you will need to establish a Bluetooth connection first. Try moving your device closer to the bed and ensure that your router is connected to the internet. Once Bluetooth is connected, input your Wi-Fi credentials by tapping "Update Wi-Fi."
If your bed is still not responding, try the following troubleshooting steps:
- Unplug the power cord for the bed from the wall outlet for 20 seconds, then plug it back in.
- Wait 2 minutes for the pump to power up.
- Remove the batteries from the remote for 10 seconds, then reinsert them.
- Check that the Bluetooth icon has stopped flashing and that the remote has full battery life.
- Place the remote near the bed and let it fall asleep.
- Allow the remote to finish any software updates overnight.
If the above steps do not resolve the issue, you can try reinstalling the Sleep Number app. Press and hold the app icon on your home screen to uninstall it, then download the app again from the App Store or Google Play. Follow the prompts to allow access to Bluetooth and continue the pairing process.
If you continue to experience issues with your Sleep Number bed, you can contact customer support for further assistance.
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The bed is not getting online
Sleep Number beds are known for their malfunctions, and many users have reported issues with getting their beds online. If your Sleep Number bed is not getting online, there are several troubleshooting steps you can try. Firstly, ensure that your Wi-Fi and device are compatible with the Sleep Number app and smart bed technology. Check the Sleep Number website for the most up-to-date compatibility information. If you are running an older software version, you may experience performance issues and may need to update your device.
Next, make sure you are within 8 feet of your bed while pairing and that your bed is plugged into a working outlet. If you have multiple beds, ensure you have selected the correct one. Open the Sleep Number app and log in. Go to "Smart Bed" and follow the prompts to finish the setup. If you are re-installing the app, allow access to Bluetooth and ensure Bluetooth is turned on for the Sleep Number app in your device settings.
Once Bluetooth is connected, press the pair button on the Smart Control System, usually located next to the hose connections. Select "Allow" to permit the connection. Then, update your Wi-Fi credentials by tapping "Update Wi-Fi" and inputting your Wi-Fi password. Ensure your router is connected to the internet and is within 40 feet of your bed. If you are still experiencing issues, try performing a power cycle on your bed by unplugging it for 60 seconds and then plugging it back in. If issues persist, contact Sleep Number for further assistance.
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The bed is making a strange noise
If your Sleep Number bed is making a strange noise, there could be a few reasons for this. Firstly, it is important to note that some sounds are normal, such as a humming sound from the lift motors when the bed is adjusting, or a low drumming noise from the massage motors when the massage feature is turned on. If you are hearing a rattling sound, check for any loose items under your bed, such as headboard brackets that may have been left in their packaging. If your bed is placed on a hard surface like hardwood or tile, placing carpet squares or rubber caster cups under the legs of the base can help reduce the noise.
If you are experiencing a clicking noise when raising or lowering the head of the bed, there are a few potential causes. Firstly, ensure that your bed frame is properly aligned and tightened. Sometimes, the bed frame can get unaligned or loosened, which can cause the plastic frame at the foot of the bed to rub against the frame when lowered. Adjusting the alignment and adding a thin piece of material like film or tape where the plastic frame rubs against the bed frame can help reduce the noise.
Additionally, if your bed is making a strange noise, it could be due to a leak. Check your air hoses to ensure they are securely connected to your mattress on both sides of the bed. If the issue persists, try power cycling your bed by unplugging it from the wall for about 60 seconds and then plugging it back in. Allow the bed to fully power on before proceeding.
If the strange noise continues, you can try running diagnostics on your Sleep Number bed through the Sleep Number app. The app allows you to restart your bed and perform a Quick System Test to identify any issues. If the problem persists, you may need to contact Sleep Number customer support for further assistance.
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The bed is not lying flat
If your Sleep Number bed is not lying flat, there are several troubleshooting steps you can take to try and resolve the issue.
Firstly, check that your bed is properly connected to power. Verify that the power cord from the Power Down box is plugged into a working outlet. If your bed is a king-size model, it will have two Power Down boxes. Try unplugging the power cord, waiting 30 seconds, and then plugging it back in to reset the electronic components. Additionally, ensure that the remote batteries are not dead.
If your bed is still not lying flat, you may need to adjust the base using the Sleep Number app or your remote. Try raising the foot of the bed to its highest point using either of these methods to gain access to the pump. Check that the pump's connections are tight and ensure all connection points, including power, wire harness, and air hose connections, are secure.
If the issue persists, you can try power cycling your bed by unplugging it from the wall for about a minute and then plugging it back in. Once the bed is rebooted, navigate to the settings and support menu in your Sleep Number app and run a Quick System Test.
If your bed still isn't lying flat, it may be experiencing what is known as the "trench effect," where the mattress sags in the middle. This can occur when one side of the bed is significantly firmer or softer than the other, causing the bed to become uneven and susceptible to sagging. In this case, you may need to adjust your Sleep Number settings to find a balance that works for both sides.
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Frequently asked questions
If your Sleep Number bed isn't responding, check that the power cord is properly connected and that the bed is receiving power. If the bed is still not responding, try performing a reboot through the Sleep Number app or by unplugging the bed from the power source for one minute.
If your Sleep Number setting does not adjust properly, check the hoses for any signs of damage, such as cracks or breaks in the tubing, and/or missing/damaged O-rings. Also, ensure that the hoses are not kinked, bent, or run in tight angles.
If your Sleep Number bed is losing air, check your hoses and connections for any damage. You can also inflate the side of the bed experiencing air loss 15 Sleep Number setting points higher than your preferred setting, disconnect the hose, and quickly cap the chamber.
If your Sleep Number app is not connecting to your bed, ensure that Bluetooth is turned on in your device settings and that the app has permission to connect to your device via Bluetooth. If this does not work, try moving your router closer to the bed and update your Wi-Fi credentials.
