Understanding Fitbit's Sleep Score Absence

If your Fitbit app is not showing your sleep score, there could be a few reasons why. Firstly, it is important to note that sleep scores are only available if your sleep is automatically detected; if you manually log your sleep, you will not receive a sleep analysis or score. Other reasons for not receiving a sleep score include not wearing your Fitbit device to bed, a loose-fitting device, a low battery, or sleeping for less than three hours. If you are still not receiving your sleep score, you can try restarting your device, checking your device is up-to-date, or contacting Fitbit support for further assistance.

The Fitbit app may be experiencing a temporary glitch or server issue

If your Fitbit app is not showing your sleep score, it may be experiencing a temporary glitch or server issue. This can happen when there are updates or changes to the app that affect its performance.

To resolve this issue, you can try the following steps:

• Check if your Fitbit device is charged to at least 20%.
• Ensure that your sleep period was at least 3 hours long.
• Make sure your Fitbit is snug on your wrist, but not too tight.
• Try restarting your Fitbit device.
• Update your Fitbit app to the latest version.
• Log out of your Fitbit account and then log back in. This will force the app to reload all information from the servers, which may resolve the issue.
• Contact Fitbit support for further assistance if the issue persists.

Additionally, it's important to note that if you manually log your sleep, you will not receive a sleep analysis or sleep score. This feature is only available if your sleep is automatically detected by the device.

By following these steps, you may be able to resolve the issue and successfully view your sleep score on the Fitbit app.

Your Fitbit device's battery is critically low

If your Fitbit device's battery is critically low, it may not be able to record your sleep data and calculate your sleep score. To avoid this, make sure your device has enough battery life to last through the night.

• Turn off the "Always-on display" setting.
• Dim the screen or turn on auto-brightness.
• Prevent the screen from turning on each time you turn your wrist.
• Turn off notifications you don't need, such as alerts, alarms, and reminders.
• Reduce your use of features such as music control, on-wrist calls, and GPS.
• Avoid charging your device in extreme cold or heat.
• If you're not using your Fitbit for fitness activities, turn it off to increase battery longevity.

If you're still experiencing issues with your Fitbit device's battery life, you can try the following troubleshooting steps:

• Ensure that your device is charged to 100% and then turn it off to avoid additional battery use during storage.
• Store your device in a cool, moisture-free place.
• Use the charging cable that came with your device.
• Check if your device is running on an old version of its firmware. Update the firmware if necessary.
• Make sure your device is snug on your wrist. We recommend wearing the tracker just above the wrist bone when you're not exercising.
• If you use the Fitbit app, ensure that "All-Day Sync" is turned off as it can reduce battery life.

If none of these suggestions resolve the issue, you may need to contact Fitbit support for further assistance.

Your Fitbit device is not snug enough on your wrist

If you're not getting a sleep score on your Fitbit, it could be because your device is not snug enough on your wrist. Fitbit devices use sensors to track your sleep, and if the device is too loose, it may not be able to accurately detect your heart rate and movement during sleep.

To ensure accurate sleep tracking, it is recommended to wear your Fitbit device snugly on your wrist, about 2-3 finger widths above your wrist bone. The band should feel secure but not too tight. This will ensure that the device can get a consistent heart rate reading and track your sleep stages, which are necessary for calculating your sleep score.

Additionally, make sure that your device's battery is charged to at least 20% before going to bed, as a low battery may also affect its ability to track your sleep.

If you've had your Fitbit for a while and have been getting sleep scores, but suddenly stop receiving them, it could be due to a firmware update or a temporary glitch. Try restarting your device, updating the Fitbit app, and ensuring that your device and app are up-to-date. You can also try switching the heart rate settings from 'On' to 'Off' and then back on again, followed by a manual sync of your Fitbit.

If you continue to experience issues with your sleep score, you can contact Fitbit support for further troubleshooting assistance.

You slept for less than three hours

If you slept for less than three hours, you won't receive a sleep score or sleep stages from your Fitbit. This is because the device needs at least three hours of sleep data to estimate your sleep stages and calculate your sleep score.

Sleep stages are traditionally measured in a lab using an electroencephalogram to detect brain activity, along with other systems to monitor eye and muscle activity. Your Fitbit device estimates your sleep stages by using your movement and heart rate patterns. It assumes you're asleep when you haven't moved for about an hour, and it uses additional data, such as the length of time when your movements indicate sleep behaviour, to confirm your sleep status.

To get a sleep score, make sure you're wearing your Fitbit device to bed each night and that it has enough battery life to last through the night. If you're still not receiving a sleep score, try restarting your device and manually adding your sleep times. You can also try adjusting the sleep sensitivity setting on your device to "sensitive mode", which will record nearly all movements as time spent restless or awake.

Additionally, ensure that you're wearing your device correctly. For optimal sleep tracking, wear your device higher on your wrist, about 2-3 finger widths above your wrist bone. The band should feel secure but not too tight.

You need to update the Fitbit app to the latest version

If you're not getting your sleep score on your Fitbit, it could be due to a number of reasons. Firstly, it's important to note that you need to receive sleep stages in order to see your sleep score. Sleep stages are determined by tracking your heart rate, the time you spend awake or restless, and your sleep patterns. If you're not getting sleep stages, there are a few things you can try:

• Ensure that your Fitbit is snug on your wrist. The band should be secure but not too tight, and the lights on the device shouldn't be visible.
• Make sure your Fitbit's battery is charged to at least 20% before you go to bed.
• Check that you're wearing your Fitbit during the night. If you use the "Begin Sleep Now" option in the app instead of simply wearing your device to bed, this may impact the tracking.
• Confirm that you slept for at least 3 hours. Fitbit will only record your sleep if your body is completely at rest and you haven't moved for about an hour.
• Update the Fitbit app to the latest version.

If you're still not getting your sleep score, there could be a temporary glitch or issue with the Fitbit servers. In this case, you can try restarting your Fitbit device and manually adding your sleep data through the app. Here are the steps to do this:

• Note your start and end times for your sleep.
• Restart your Fitbit device.
• In the app, manually delete last night's sleep record.
• In the app, manually add your sleep data, including start and end times.
• Refresh the app.

By following these steps, you should be able to resolve the issue and receive your sleep score. If not, you may need to contact Fitbit support for further assistance.

Frequently asked questions