Miya Pearson
Sleep tracking technology is becoming increasingly popular, with many people using smart beds, watches, and apps to monitor their sleep. However, these devices sometimes fail to record sleep data, which can be frustrating for users. There are several reasons why your sleep number may not have tracked your sleep. This could be due to a variety of factors, such as outdated software, privacy mode being on, poor Bluetooth or Wi-Fi connection, or incorrect settings. Additionally, certain sleep tracking watches require users to set up a sleep schedule and enable Sleep Focus to ensure accurate tracking. To ensure accurate sleep data, it is recommended to check device connectivity, software versions, and settings.
Why did my Sleep Number not track my sleep?
| Characteristics | Values |
|---|---|
| Software version | Update to the latest software version |
| Privacy mode | Ensure privacy mode is off |
| Restart | Restart the bed |
| Power cord | Unplug the power cord, wait 30 seconds, and plug back in |
| Bluetooth | Ensure Bluetooth is on and the device is paired |
| Wi-Fi | Update Wi-Fi credentials |
| Time zone | Check and edit the bed's time zone |
| Baselining | Ensure the bed has a proper baseline |
| Sleep sessions | Check you are looking at the correct sleep session |
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What You'll Learn
The Sleep Number app may not be connected to the bed via Bluetooth
If your Sleep Number app is not tracking your sleep, it may be because the app is not connected to your bed via Bluetooth. To resolve this, you should first check the status of your Bluetooth connection.
For Sleep Number smart beds and Climate beds, open the Sleep Number app and go to Smart Bed > Connectivity > Bluetooth devices > Pair My Smart Device. Follow the steps to view available Bluetooth devices and pair your device with your smart bed. If you have a FlexFit base, press and hold the favourite button on the side of the base until the light starts flashing blue. This indicates that your bed is in pairing mode. If the light is orange or any other colour, follow the troubleshooting steps provided by Sleep Number. For beds with an integrated base or no Sleep Number base, press the Pair button on the Smart Control System located next to the hose connections. Select "Allow" on the pop-up to allow your mobile device to connect and complete the pairing.
Make sure you are close to your bed during the pairing process. After pairing your device, update your Wi-Fi credentials by selecting "Update Wi-Fi" and inputting your Wi-Fi information. If you are still experiencing issues, try moving your router closer to the bed.
If you are consistently experiencing missing sleep data, it is recommended to restart your bed. Open the Sleep Number app, tap Smart Bed, then tap Settings. If you do not see the "Restart Bed" option, you have a 360 smart bed. In this case, unplug the power cord from the outlet, wait 30 seconds, and then plug it back in.
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The bed may not be connected to the internet
If your Sleep Number bed is not tracking your sleep, one possible reason is that the bed may not be
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The app may not have the latest software version
If your Sleep Number app is not tracking your sleep, it could be because you are running an older software version. Performance issues and missing sleep data could be a result of this. To fix this, you should run the latest software version available for your device.
To do this, you must first confirm that your privacy mode feature is off. Then, open the Sleep Number app and tap on 'Smart Bed', followed by Settings. If you have a 360 smart bed, you will not see the 'Restart Bed' option in your settings menu. Instead, locate the power cord at the head of the bed, unplug it from the outlet, and wait 30 seconds before plugging it back in.
If you are still experiencing issues, try reinstalling the app. Press and hold the Sleep Number app icon on your home screen to uninstall it, then download the app again from the App Store or Google Play. Log in to the app and follow the prompts. Allow access to Bluetooth and follow the steps on the screen to pair your device with your smart bed.
Additionally, ensure that you have Bluetooth turned on for the Sleep Number app in your app settings. This gives the app permission to connect to your bed. You can enable this by going to Settings > Apps > Sleep Number > Bluetooth. Also, make sure that you have allowed the 'Nearby devices' setting for the Sleep Number app. This permission is necessary for the app to connect to your bed. You can do this by going to Settings > Apps > Sleep Number > Permissions > Nearby devices.
If you continue to face issues with the Sleep Number app not tracking your sleep, you may need to try other troubleshooting methods or contact customer support for further assistance.
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Privacy mode may be on
If your Sleep Number bed is not tracking your sleep, it could be because Privacy Mode is on. When Privacy Mode is activated, no sleep data will be recorded or displayed for either side of the bed. You will not be able to obtain your SleepIQ score, but you will still be able to change your Sleep Number setting, adjust your FlexFit base, and other smart bed features.
To check if Privacy Mode is on, open the Sleep Number app and log in if needed. Then, follow these steps:
- Tap 'Smart Bed'.
- In the upper right corner, select 'Settings'.
- Scroll down to 'Privacy Mode'.
- Check if Privacy Mode is on or off.
- If it is on, tap on it to turn it off.
- Tap 'Done' to save your changes.
If you are consistently experiencing missing sleep data and Privacy Mode is off, you can try restarting your bed. Open the Sleep Number app, tap 'Smart Bed', then 'Settings'. If you do not see 'Restart Bed' as an option in your settings menu, you have a 360 smart bed. In this case, locate the power cord at the head of the bed, unplug it from the outlet, and wait 30 seconds before plugging it back in.
You can pause sleep session tracking at any time by using the Privacy Mode feature.
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The bed may not have a proper baseline
If your Sleep Number smart bed system is not tracking your sleep, it could be because the bed does not have a proper baseline. Baselining your bed allows the Sleep Number smart bed to take a pressure reading of the bed with no one in it, so that it can accurately detect when you are in bed. This is important to do at the initial set-up and after a power outage. You should give your bed two weeks to improve data recording and avoid baselining your bed too often.
To baseline your bed, open the Sleep Number app and tap on 'Baseline Your Bed' in the settings menu. If you do not see this option, you have a 360 smart bed. To baseline a 360 smart bed, locate the power cord at the head of the bed, unplug it from the outlet, wait 30 seconds, and then plug it back in.
It is also important to ensure that your bed's time zone is accurate, as this will impact the recording of the times you get in and out of bed. You can check and edit the time zone in the Sleep Number app.
In addition, make sure that your bed is connected to the internet. You can do this by checking that your router is connected to the internet and moving the router closer to the bed if needed. Then, open the Sleep Number app, tap on 'Smart Bed', 'Connectivity', and 'Update Wi-Fi' to ensure that the bed has the correct Wi-Fi credentials.
If you are still experiencing issues with your Sleep Number bed not tracking your sleep, try unplugging the power cord from the outlet, waiting 30 seconds, and then plugging it back in. This will restart the bed and may resolve the issue.
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Frequently asked questions
There could be a few reasons why your Sleep Number smart bed did not track your sleep. Here are some troubleshooting tips:
- Check that your bed has a proper baseline. Baselining your bed allows it to take a pressure reading with no one in it so that it can accurately detect when you are in bed.
- Make sure your bed is connected to Bluetooth and Wi-Fi.
- Ensure that you have the latest version of the Sleep Number app. Older versions may experience performance issues.
- Check that your privacy mode feature is off.
- If you are consistently experiencing missing sleep data, try restarting your bed.
To check if your bed has a proper baseline, open the Sleep Number app and tap on "Smart Bed" and then "Settings." Locate the "Restart Bed" option and follow the instructions. If you have a 360 smart bed, unplug the power cord at the head of the bed, wait 30 seconds, and then plug it back in.
First, make sure that Bluetooth is turned on for the Sleep Number app in your device settings. Then, open the app and select "Smart Bed > Connectivity > Bluetooth Devices > Pair My Smart Device." Follow the steps to view available Bluetooth devices and pair your device with your smart bed.
If you are using an older version of the Sleep Number app, we recommend uninstalling and reinstalling the app to ensure you have the latest version. You can download the latest version from the App Store or Google Play.
To turn off privacy mode, open the Sleep Number app and go to "Settings." Locate the privacy mode setting and turn it off.
