Miya Pearson
Sleep Country offers a 100-night Comfort Guarantee, allowing customers to exchange their mattress for another one better suited to their sleep style. While Sleep Country does not accept returns for mattresses, they do offer exchanges within 100 days of purchase. Exchanges are subject to a $65 fee, and customers are responsible for any price differences between the original and new mattress. Returned mattresses are sanitized and disinfected and sold as Certified Pre-Owned Models at a discounted price. Sleep Country also operates a Bed Donating and Mattress Recycling Program, which involves donating old mattresses to those in need or recycling the parts to be reused by other companies.
| Characteristics | Values |
|---|---|
| Return policy | Products must be unused, unopened, and in their original packaging |
| Exchange policy | Customers can exchange their mattress within 100 days of purchase |
| Exchange fee | $65 |
| Return of defective or damaged products | Contact Sleep Country within two days of delivery |
| Old mattress disposal | Donated to someone in need in the community or fully recycled |
| Certified Pre-Owned Models (CPM) | Returned mattresses available for in-store purchase at a discount |
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What You'll Learn
Sleep Country offers a 100-night Comfort Guarantee
The Comfort Guarantee ensures that customers have a full 100 nights to try out their new Sleep Country mattress and ensure it is the right fit for them. If, after this period, a customer feels the mattress is not suitable, they can initiate an exchange by contacting Sleep Country through phone, live chat, social media, or email.
It's important to note that Sleep Country's return policy does not allow for refunds or returns on large parcel items like mattresses. Instead, customers can send their mattress back to the store for an exchange within the 100-night timeframe. The returned mattress must be unused, unopened, and in its original packaging, with the sales receipt presented at the store.
Sleep Country's Certified Pre-Owned Models (CPM) are mattresses that have been returned under the 100-Night Comfort Guarantee program. These CPM products undergo a rigorous, multi-step quality assurance process, including inspection, sanitization, and disinfection, ensuring compliance with all health and safety regulations. This process provides customers with the assurance that any mattress they purchase through the CPM program is clean and safe for use.
Sleep Country is committed to responsible practices and has implemented the Bed Donating and Mattress Recycling Program (BDMR). This program addresses two key issues: helping those in need and reducing waste. Through BDMR, Sleep Country donates old mattresses and foundations to those in need or recycles the individual parts for reuse by other companies. This innovative approach not only helps the environment but also extends the lifespan of mattresses, benefiting both society and the company's bottom line.
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Mattresses can be exchanged in-store within 100 days
Sleep Country offers a 100-Night Comfort Guarantee, allowing customers to exchange their mattress for another one within 100 days of purchase. This policy ensures customers find the perfect mattress for their sleep style.
Sleep Country provides two options for customers looking to return their mattress: they can either contact the company for assistance in shipping the mattress back to the store, or they can bring the mattress to the store in person. When returning the mattress, customers must ensure that it is unused, unopened, and in its original packaging with the sales receipt.
It's important to note that Sleep Country's return policy does not include large parcel products like bed frames, headboards, and footboards. Additionally, there is a $65 exchange fee for the delivery of the new mattress.
Sleep Country is committed to responsible consumption and production through its Bed Donating and Mattress Recycling Program (BDMR). This program addresses two Sustainable Development Goals: SDG 9 ("Industry, Innovation and Infrastructure") and SDG 12 ("Responsible Consumption and Production"). Through BDMR, Sleep Country donates old mattresses and foundations to those in need or recycles the different parts for reuse by other companies. For example, the foam from a mattress may be sold to a carpet manufacturer. Last year, Sleep Country recycled over 92,000 mattresses and donated around 50,000 beds.
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Returned mattresses are sanitized and resold at a discount
Sleep Country is Canada's leading specialty mattress retailer, with over 255 stores across the country. The company offers a 100-night Comfort Guarantee, allowing customers to exchange their mattress within 100 nights of purchase. While Sleep Country does not offer refunds on mattresses, they do provide the option to exchange the mattress for another model.
Returned mattresses that are in good condition are sanitized and resold at a discount. The sanitization process typically involves the use of chemicals approved by the health department, such as sterifab, which is commonly used in hospitals. The mattresses are sprayed from top to bottom and allowed to air dry, after which they are rebagged and sent to a clearance store or area for resale, often marked down by up to 50%. This practice not only provides customers with more affordable options but also reduces waste and promotes sustainability.
Sleep Country's commitment to sustainability is further demonstrated through its Bed Donating and Mattress Recycling Program (BDMR). This program involves taking old mattresses and foundations that customers no longer want and either donating them to those in need or recycling the parts for reuse by other companies. For example, the foam from a mattress may be sold to a carpet manufacturer. In 2018 alone, Sleep Country recycled over 92,000 mattresses and donated around 50,000 beds to people in need. This initiative not only benefits the environment by reducing waste and promoting recycling, but it also has a positive societal impact by providing comfortable sleeping solutions to those who need them.
It is important to note that Sleep Country's return policy has specific requirements. Mattresses must be unused, unopened, and in their original packaging with the sales receipt presented at the store. Additionally, large parcel items, such as bed frames, headboards, and footboards, are not eligible for return.
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$299.97
$111.97
Sleep Country recycles mattresses and donates beds to those in need
Sleep Country is Canada's leading specialty retailer dedicated to sleep and was founded in Vancouver, British Columbia. The company has over 255 stores across Canada. Sleep Country offers a 100-Night Comfort Guarantee, which allows customers to exchange their mattress within 100 days of purchasing it. The company's return policy states that eligible products must be unused, unopened, and in their original packaging.
Sleep Country's innovation, the Bed Donating and Mattress Recycling Program (BDMR), addresses the issues of "Industry, Innovation and Infrastructure" and "Responsible Consumption and Production". The BDMR program takes old mattresses and foundations that customers no longer want and donates them to those in need or recycles the individual parts for reuse by other companies. For example, the foam from a mattress may be sold to a carpet manufacturer. Sleep Country recycled over 92,000 mattresses last year that were not suitable for donation and donated around 50,000 beds to people in need.
The company's Green Glove Delivery service allows customers to upgrade their delivery to include the setup and assembly of their new bed, as well as the removal of their old mattress, base, box spring, and excess packaging. All collected products are either donated to someone in need in the community or fully recycled.
Sleep Country also offers Certified Pre-Owned Models (CPM), which are mattresses that have been returned under the 100-Night Comfort Guarantee and are available for in-store purchase at a discounted price. These mattresses undergo a rigorous, multi-step quality assurance process, including inspection, sanitization, and disinfection, to comply with all health and safety regulations.
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![ZINUS 12 Inch Queen Green Tea Memory Foam Mattress [New Version], Fiberglass free, Medium Firm Feel, Zoned Pressure Relief, Certified Safe Foams & Fabric, Mattress in A Box](https://m.media-amazon.com/images/I/81XzXrlHljL._AC_UL320_.jpg)
The company also offers a Green Glove Delivery service
Sleep Country offers a Green Glove Delivery service for eco-friendly and sustainable courier services. This premium service provides safe, eco-friendly delivery of your mattress and furniture with care and precision. It includes delivery to the room of your choice, complete setup and assembly of your bed, and removal of your old mattress, base, and/or box spring, as well as all excess packaging.
Sleep Country will call you in advance to give you a 3-hour delivery window so you don't have to wait around all day. Their Green Glove delivery teams are professional, courteous, and friendly, even putting on booties to protect your floors. For every Green Glove Delivery, a tree will be planted on your behalf.
While Green Glove Delivery is designed to offer a safe and convenient experience, some customers have reported negative experiences with the service. For example, one customer shared that their experience with the Green Glove service was a "nightmare". Their bed was picked up, but the company refused to pick up their futon/mattress, which caused them stress during a difficult time.
Despite this, Sleep Country's Green Glove Delivery service is a convenient and environmentally-conscious option for those looking to have their new mattress delivered and old mattress removed.
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Frequently asked questions
Sleep Country offers a 100-night Comfort Guarantee, allowing customers to exchange their mattress for another one within 100 days of purchase. The mattress must be unused, unopened, and in its original packaging. There is a $65 exchange fee for the delivery of the new product.
Sleep Country does not offer refunds for mattresses. Mattresses are considered large parcel products and cannot be returned after purchase. However, customers can exchange their mattress for another one within the 100-night window.
Returned mattresses at Sleep Country are either donated to someone in need in the community or fully recycled. Sleep Country recycled over 92,000 mattresses last year that weren't suitable for donation, and donated around 50,000 beds to people in need.
