Miya Pearson
Idle Sleep was a company that manufactured bedding and home furnishing products, including gel foam, hybrid, and latex mattresses. The company was founded in 2019 and was headquartered in Sacramento, California, with 75 employees. Idle Sleep offered a unique flippable mattress design, providing a long-term investment option for its customers. However, in 2021, Idle Sleep appeared to have gone out of business, with customers complaining about collapsing mattresses and unresponsive customer support. The company's websites became inaccessible, and its customer support phone numbers were disconnected. While it is still registered, Idle Sleep is no longer operational, and customers have expressed concerns about the worthlessness of their warranties.
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What You'll Learn
Idle Sleep is no longer in business
Idle Sleep, a company that manufactured bedding and home furnishing products, is no longer in business. The company's unique selling point was its flippable hybrid mattress that came in either Medium or Luxury Firm.
Several customers have taken to Reddit to complain about the company's lack of response and the collapse of their mattresses. One customer wrote that they had not heard from the company's support team in months about getting a refund. They also mentioned that the company's website was not connecting, and the customer support phone number was incorrect.
Another customer wrote that Idle Sleep's warranties are likely worthless as the company has gone bankrupt. They also shared a post from the company's Facebook page, which stated that the parent company, Halo LLC, is delinquent in the Colorado business registry.
While Idle Sleep is still fully registered, it is non-functional, and customers are unable to purchase from them. The Better Business Bureau (BBB) also states that Idle Sleep is out of business.
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Customers complain of a foul chemical smell
Idle Sleep customers have complained about a foul chemical smell coming from their Idle Gel Foam mattresses. However, this is a common occurrence with foam mattresses and is not indicative of any fault or cause for concern. This phenomenon is known as off-gassing, and it happens when volatile organic compounds (VOCs) are released from the mattress foam in the form of gas. While it may be unpleasant, it's not harmful, and the odour usually dissipates within a few days or weeks.
Although the smell is normal and harmless, some people may be more sensitive to it or find it particularly offensive. In such cases, there are a few things that can be done to mitigate the issue. Firstly, ensuring proper ventilation in the room where the mattress is placed can help dissipate the smell faster. Opening windows and using fans or air purifiers can speed up the off-gassing process.
Another suggestion is to rinse the nasal passages using a neti pot or a saline solution. This practice, known as nasal irrigation, can help reduce nasal congestion and minimise the perception of the odour. It is a simple home remedy that may provide some relief until the smell subsides on its own.
While the chemical smell from the Idle Gel Foam mattress is not indicative of any defect, it is important to note that Idle Sleep is no longer in business. Customers have reported issues with their mattresses, and the company's sudden disappearance has left many struggling to get refunds or resolve warranty claims. The parent company, Halo LLC, is listed as delinquent in the Colorado business registry, indicating financial issues that likely contributed to Idle Sleep's demise.
As a result, customers with complaints or seeking refunds are facing challenges. Some have reported difficulties in contacting the company, with inactive websites and disconnected customer support phone numbers. Those seeking refunds through banks or payment services like PayPal have also encountered obstacles, as the company continues to respond that the customer still possesses the mattress, preventing successful chargebacks. This situation highlights the risks associated with purchasing from companies that may not have stable financial footing or robust customer support systems in place.
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Idle Sleep offered a unique flippable mattress
Idle Sleep was a company that offered a unique flippable mattress. The Idle Sleep Hybrid mattress was a standout in the crowded online mattress market due to its flippable design, which was becoming increasingly rare among modern bed-in-a-box mattresses. The flippable feature allowed users to turn the mattress over every few months to prevent sagging and premature indentations, thus extending the life of the mattress.
The Idle Sleep Hybrid mattress came in two firmness options: Medium and Luxury Firm. Additionally, Idle Sleep offered a unique model that combined both firmness options in one mattress, giving sleepers the choice between two levels of firmness. This feature was particularly appealing to those who wanted the flexibility to adjust their mattress firmness according to their preferences or changing needs.
The mattress was 14 inches thick and consisted of five layers, including innerspring and foam. The foam used in the mattress was CertiPUR-US® certified, ensuring the absence of harmful chemicals such as ozone depleters, PBDEs, TDCPP, mercury, and lead. This certification provided customers with the assurance of sleeping on a safe and environmentally friendly mattress.
The Idle Sleep Hybrid mattress offered excellent lumbar support, even weight distribution, and responsive temperature adjustment. The combination of innerspring and foam provided enhanced lumbar support and improved heat absorption, ensuring a comfortable sleep experience. The mattress was designed to provide ample contouring to body curves, making it a good choice for combination sleepers.
While Idle Sleep offered a unique and innovative product, there were some customer complaints regarding the company's customer support and the durability of the mattress. Some customers experienced issues with the mattress sagging or collapsing prematurely, and there were reports of challenges in obtaining refunds or resolving warranty claims. As of 2021, there were indications that Idle Sleep was no longer in business, with their websites vanishing and customers struggling to connect with the company for support or refunds.
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The Idle Sleep Gel Foam mattress is comfortable and affordable
The Idle Sleep Gel Foam mattress is a comfortable and affordable mattress that offers a balance of comfort and support for back sleeping. It features a thick comfort layer that provides excellent pressure relief, making it a good option for side sleepers as well. The Idle Gel Foam mattress is also known for its cooling properties, as it is made with gel-infused memory foam that helps regulate temperature and keeps sleepers comfortable throughout the night.
One of the key advantages of the Idle Sleep Gel Foam mattress is its advanced thermal neutrality. The mattress is designed to provide comfortable contoured support that rapidly returns to form when you move, preventing sinkholes across the mattress. The Cooling Buoyancy Foam on top is particularly soft, allowing sleepers to sink in gently and providing pressure relief for the hips and shoulders. This makes it ideal for side sleepers who require a softer surface.
The Idle Sleep Gel Foam mattress is also a good choice for those who struggle with back pain. The mattress cushions the lumbar region and provides adequate support to maintain neutral spinal alignment. Additionally, the gel-infused memory foam helps keep the mattress cool, ensuring a comfortable sleep environment. The mattress also offers motion isolation, reducing disturbances caused by a partner's movements during the night.
In terms of firmness, the Idle Sleep Gel Foam mattress is rated as medium-firm, with a rating of 6.5/10 in some reviews. The firmness can vary depending on the person's size and weight, with larger individuals finding it firmer and lighter individuals finding it softer. The mattress is designed to provide a balance of comfort and support, making it suitable for average-weight back sleepers and side sleepers. However, stomach sleepers may require a firmer mattress for adequate support.
While the Idle Sleep Gel Foam mattress offers many benefits, there have been some concerns about the company's status. As of 2021, there were reports of customers facing issues with the mattress's quality, customer support, and potential bankruptcy. It appears that Idle Sleep is no longer in business, and customers have expressed doubts about the validity of their warranties. However, it's important to note that the Idle Sleep Gel Foam mattress was generally well-regarded for its comfort, support, and affordability when it was available.
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Customers report issues with customer support
Idle Sleep appears to have gone out of business, with customers reporting issues with getting refunds or support for their mattresses. The company's websites have vanished, and its customer support phone number connects to a different company.
Customers have taken to online forums to express their concerns and seek advice. One customer on Reddit reported that they had been trying to get a refund for a collapsing mattress for months, with no response from Idle Sleep. They also noted that the company's website was no longer working and that the customer support phone number connected to an HVAC company.
Another customer on the same Reddit thread confirmed that Idle Sleep had gone bankrupt and suggested that affected customers contact a lawyer to explore their legal options. They also recommended trying to get a chargeback from their bank, although they acknowledged that it was likely too late for this option.
A response to this Reddit post provided additional information, stating that Idle Sleep was still fully registered but non-functional, and that several sites still offered coupons and specials for the company. They also shared their own experience of being in a dispute with PayPal and Synchrony Bank for 14 months without resolution, as the companies refused to cancel the purchase even though Idle Sleep was no longer in business.
The Better Business Bureau (BBB) website also indicates that Idle Sleep is no longer in business and provides the company's address in Greenwood Village, Colorado.
While it is unclear exactly when Idle Sleep ceased operations, the Reddit posts from November 2021 suggest that the company had already gone out of business by that time.
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Frequently asked questions
No, Idle Sleep is no longer in business.
Idle Sleep went bankrupt.
Unfortunately, Idle Sleep warranties are likely worthless now that the company has gone bankrupt. You could try contacting a lawyer to see if you have any legal options.
If you have a dispute about a charge related to Idle Sleep, you should contact your bank.
Yes, there are several companies that offer similar products to Idle Sleep, including Nectar, Layla, and DreamCloud.
