Ashwin Lewis
The Dell XPS 15 is a powerful laptop, but some users have reported issues with the device not waking from sleep mode. This issue is not unique to the XPS 15, as it is a common problem in Windows 10 across various manufacturers. While some users have found temporary solutions, such as pressing the power button multiple times or holding it down for an extended period, others have been unable to find a consistent way to wake their device. Dell has provided some troubleshooting steps, including updating the BIOS, chipset, and video drivers, as well as adjusting power options and USB wake support settings. In some cases, a hard reboot or shutdown may be necessary to resolve the issue.
Dell XPS 15 Troubleshooting Table
| Characteristics | Values |
|---|---|
| Sleep Mode Issues | Not specific to the XPS 15, common to Windows 10 across all platforms and manufacturers |
| Sleep Mode Troubleshooting | Restart the computer and tap F2 to get into BIOS, click power management – USB wake support – Check the box Wake on USB |
| Troubleshooting Steps | Go to Start > Settings > System > Power & battery > Screen and sleep |
| Power Saving Options | Select Start, then select Settings > System > Power & sleep > Additional power settings |
| Reinstall Video Drivers | Reinstall both Intel and Nvidia video drivers, plus all Windows updates |
| BIOS Update | Update the BIOS, Chipset, and Video driver |
| Power Options | Change the settings in Power Options, Advanced settings, your Power Plan |
| Hibernate Mode | Briefly press the power button to wake the laptop from hibernate mode |
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What You'll Learn
Troubleshooting sleep mode issues on Windows 10 or 11
Sleep mode issues are not unique to the Dell XPS 15 and are common across all platforms and manufacturers for Windows 10. Here is a troubleshooting guide to help fix sleep mode issues on Windows 10 or 11.
Firstly, check if any apps are running, downloading, updating, or if any antivirus software is scanning. These activities may prevent your device from entering sleep mode. It is recommended to wait for these activities to finish or close the app.
Next, type and search "Choose a power plan" in the Windows search bar, then select "Open". Click on "Change plan settings" and select the desired time setting for when the power is on battery and plugged in. Click on "Change advanced power settings" and ensure that the hard disk turning off time is not set to "Never". If the hard disk is never turned off, the device will not enter sleep mode automatically.
If the problem persists, try restoring the BIOS settings to their default values. To do this, access the BIOS setup screen by pressing and holding the F2 key on your keyboard, then press the power button to turn on the device. Keep holding the F2 key until the BIOS setup screen appears, then release the key. Once in the BIOS setup screen, refer to the article on how to restore BIOS settings.
If you are using Windows 11 and your device's sleep mode is not working, you can try enabling the sleep mode option in your computer's settings. Press the Windows key and the letter "I" simultaneously to access the Settings menu. Once open, locate and click on the "System" section on the left sidebar. This should help fix any issues with Windows 11 sleep mode not working.
Additionally, if your screen saver is set to turn on before sleep mode, it can prevent your computer from entering sleep mode. Disabling your screen saver may help fix this issue. Press the "Windows" + "I" keys to bring up the Settings window, then click on "Personalization" and select "Lock screen" from the menu. Next, click on the "Screen saver" option, select "None" from the drop-down menu, and click "Apply".
If the issue still persists, you can try updating Windows to the latest version, which may fix bugs and issues related to sleep mode.
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$110.99
Reinstalling Intel and Nvidia video drivers
If your Dell XPS 15 is not waking from sleep mode, there are several troubleshooting steps you can take. Firstly, ensure that you have the latest drivers and BIOS installed on your system. Check if the issue is specific to sleep mode or if it occurs when you try to turn on the laptop from a completely powered-off state.
Now, if you're looking to reinstall your Intel and Nvidia video drivers, here's a detailed guide:
- Understanding the Drivers: Dell XPS 15 laptops use both Intel HD Graphics and Nvidia Graphics Processing Units (GPUs). These require specific drivers to function correctly.
- Sources for Drivers: It is recommended to obtain drivers from Dell's website or support channels, rather than directly from Intel or Nvidia. However, some users have reported success downloading drivers directly from the Nvidia website when facing compatibility issues with Dell's drivers.
- Compatibility Issues: Some users have reported compatibility issues with specific versions of Windows, particularly with Windows 10. In some cases, the drivers provided by Dell may not be compatible with the latest Windows updates, leading to issues such as screen blanking or failure to install.
- Troubleshooting Incompatible Drivers: If you encounter compatibility issues, try downgrading the Intel drivers to the 23.x version, as suggested by some users. This can be done by downloading the 23.x version of the driver and installing it manually.
- Manual Installation Process: To manually install or update drivers, download the driver package from Dell's website or the Nvidia website, depending on the source you choose. Extract the package to a specific location on your computer.
- Updating Intel Drivers: Right-click on "Intel UHD Graphics 630" in the "Display adapters" section and select "Update driver." Browse to the location where you extracted the driver package and select the "Graphics" folder. This will update your Intel graphics driver.
- Using Dell SupportAssist: Launch the Dell SupportAssist app, which will offer updates for both Intel and Nvidia drivers. Click the "Install" button, and the app will download and install the drivers, prompting you to reboot your system afterward.
- Using GeForce Experience App: If you're having trouble with the Dell drivers, you can try using the GeForce Experience app to download and install the latest Nvidia drivers. This method has been reported to work by some users.
- Uninstalling and Reinstalling: If all else fails, you may need to uninstall the current drivers and perform a clean reinstall. Use Display Driver Uninstaller (DDU) to uninstall the appropriate driver, then download and install the latest versions from Nvidia's website.
- BIOS Settings: In some cases, you may need to adjust your BIOS settings. Try restarting your computer and tapping F2 to enter the BIOS. Check the power management settings, specifically the "USB wake support" option, and ensure that "Wake on USB" is enabled.
Remember to keep your system up to date with the latest drivers and BIOS versions to ensure optimal performance and compatibility.
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Resetting BIOS to original factory settings
Once you are in the BIOS or UEFI interface, the steps may vary. One method is to press the "Load Defaults" button and ensure that "BIOS Defaults" is selected. Click "OK" and a warning message will appear; click "OK" again to confirm. Finally, click "Exit" and confirm your exit from the BIOS screen.
Another method is to use the arrow keys to navigate the BIOS screen. Press the right arrow key until "Exit" is highlighted, then use the down arrow key to highlight either "Restore Defaults" or "Load Optimal Defaults". Press "Enter", then confirm by pressing "Enter" again on "Yes". Finally, restart your computer.
Additionally, if your computer was produced before April 2020, it likely has a jumper-based reset. For computers manufactured after that date, use the RTC Reset ability by holding the power button for 30 seconds.
You can also reset BIOS to factory settings by reseating the CMOS battery that is connected to the motherboard. Ensure that you turn off your computer and disconnect the power cable before attempting this method.
Please note that the BIOS interface is designed for advanced users. Any changes made within the BIOS should be done with caution as they can prevent the computer from turning on or booting into the operating system, and may potentially cause data loss.
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Updating BIOS
Updating the BIOS on your Dell XPS 15 can bring about several benefits, including improved battery life, performance, and stability. It is important to note that once the BIOS is upgraded to version 1.4.1 or later, downgrading to earlier versions is not possible due to security updates and important fixes.
To check which BIOS version your Dell XPS 15 is running:
- Press the Windows + R key on your keyboard to open the Run dialog box.
- Type "msinfo32" and press Enter.
- In the System Information window, look for "BIOS Version/Date" to identify the current version.
Before updating the BIOS, ensure that you are plugged into a power outlet to prevent any interruptions during the update process. Additionally, close all open applications, and if your system has BitLocker enabled, suspend BitLocker encryption before proceeding.
- Open Dell's support webpage using your Dell XPS 15.
- Click "Detect Product."
- Click "Detect Drivers."
- If your XPS has outdated drivers or BIOS, you will receive the option to update.
- Click "Download File" and then "Save" to save the file to your hard drive.
- Browse to the location where you downloaded the file.
- Install the downloaded update. The installation process should take no more than 5 minutes, and you can continue using your system while the update is installed in the background.
- After the update is installed, restart your system to ensure that the update is applied.
It is important to note that the BIOS interface is designed for advanced computer users. Changing certain settings could have unintended consequences, such as preventing the computer from completing the power-on self-test (POST) or causing a loss of data. Therefore, it is recommended to refer to the documentation of your Dell XPS 15 for detailed information about the different settings available in the BIOS.
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Checking power settings
If you are experiencing issues with your Dell XPS 15 not waking up from sleep mode, you can try checking and adjusting your power settings. Here are the steps you can take:
- Start Menu > Settings > System > Power & Battery: Go to the Start menu, click on Settings, then select System, and finally, choose Power & Battery. Here, you can adjust the screen and sleep settings to your preferences. You can select how long you want your device to wait before turning off the screen and going to sleep when inactive.
- Sleep Settings: Under Sleep, you can set the duration of inactivity before your device automatically goes into sleep mode. If you want your device to fall asleep quickly when not in use to conserve power, set a shorter duration.
- Power Mode: You can also select a power mode to optimise your computer for performance or power efficiency. Choosing a power-saving mode will help your device conserve battery life.
- Additional Power Settings: For more advanced power options, you can select "Additional power settings" to change how your computer uses power. This will give you further customisation options for your device's power management.
- Choose What the Power Buttons Do: If you're using a desktop or tablet, go to Settings > System > Power & Sleep > Additional Power Settings. Here, you can select "Choose what the power buttons do" and set the action you want to occur when you press the power button, such as Sleep or Hibernate.
- Choose What Closing the Lid Does: If you're using a laptop, you can make similar customisations. Go to Settings > System > Power & Sleep > Additional Power Settings, and then select "Choose what closing the lid does." You can set your device to go to sleep or hibernate when you close the lid.
- Hibernate Settings: If you want to enable Hibernate mode, go to Settings > System > Power & Sleep > Additional Power Settings. Under Shutdown settings, select the Hibernate checkbox if it's available, and then save your changes.
- Power Plans: Additionally, you can explore different power plans by going to Power Options in the Control Panel. In the Power Options window, you can adjust advanced settings for your chosen power plan or create a custom plan to suit your needs.
By reviewing and adjusting these power settings, you can fine-tune your Dell XPS 15's behaviour when sleeping, hibernating, or shutting down. These steps should help you resolve any issues with your device not waking up from sleep mode.
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Frequently asked questions
If your Dell XPS 15 is not waking up from sleep mode, you can try a hard reboot. If that doesn't work, update your BIOS and chipset driver.
Open a web browser and go to Dell.com/Support. Enter your System Service Tag or browse for your specific model. Click on "Drivers & Downloads", select your operating system, and choose the latest version of BIOS.
You can try reinstalling both Intel and Nvidia video drivers and ensuring that all Windows updates are installed.
Yes, you can try unclicking "Turn on fast startup" in the Control Panel's advanced settings.
Try tapping the CTRL key a couple of times when you open the lid. This has been reported to be a more reliable way to wake up the computer.
