Evie Summers
ASUS laptops have a history of not waking up from sleep mode. This issue has been observed across various models, including the ZenBook and TUF Gaming series. Users have reported that their laptops remain unresponsive, with a black screen, despite the keyboard lighting up and the disk light flashing. In some cases, the laptop may need to be forcibly shut down by holding the power button before it can be turned on again. While there is no universal solution, several troubleshooting steps and workarounds have been suggested by the ASUS community. These include updating the BIOS, re-enabling hibernate functionality via Command Prompt, disabling Allow wake timers in Power Settings, and using the ASUS-provided display driver instead of a newer OEM driver.
How to wake up an Asus laptop from sleep mode
| Characteristics | Values |
|---|---|
| Troubleshooting | Check Power Management settings, allow the device to wake the computer, and click OK |
| Troubleshooting | Search for Troubleshoot settings in the Windows search bar, open, and select Other troubleshooters |
| Troubleshooting | Click Run on the Power option, then follow on-screen instructions |
| Re-enabling hibernate functionality | Search for Command Prompt in the Windows search bar, click Run as administrator, and select Yes on the User Account Control prompt |
| Fix for Asus ZenBook | Disable Advanced Power Settings, Sleep, and Allow wake timers |
| Fix for Asus ZenBook | Disable "allow to wake up" feature of the mouse, "wake on LAN", and "wake on pattern match" of the WAN adapter |
| Fix for Asus ZenBook | Disable "Wake on lid open" in the BIOS menu |
| Fix for Windows 10 | Go to Device Manager, find devices under Sound, USB, etc., look for "Wake" in their properties, and disable |
| Fix for Windows 10 | Disable WiFi controllers' ability to wake up the system in Device Manager |
| Fix for Windows 10 | Go to Power Settings, Sleep section, and disable Allow wake timers setting |
| Fix for Windows 10 | In cmd box, type powercfg /lastwake to see if it gives any info |
| Fix for Windows 10 | Try a reset, start in Safe Mode, and then put the laptop to sleep |
| Fix for Windows 11 | Use the ASUS-provided display driver instead of a newer OEM driver |
| Fix for Windows 11 | Try a clean install of the operating system |
| Fix for Windows 11 | Try a hard reset or reboot |
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What You'll Learn
Update BIOS
Updating the BIOS on your ASUS laptop can be a straightforward process, but it's important to follow the correct steps to ensure a successful update. Here's a detailed guide on how to update your BIOS:
Step 1: Identify the Current BIOS Version
Before updating, it's essential to know the current BIOS version installed on your ASUS laptop. This information can be found in the BIOS menu itself or in the System Information section of your Windows operating system. Knowing the current version helps you determine if an update is necessary and which version to install.
Step 2: Download the Correct BIOS Update File
Visit the official ASUS support website or your specific ASUS laptop model's webpage to download the latest BIOS update file. Ensure that the file is compatible with your laptop model and matches the current BIOS version. Download the file to a preferred location, such as your desktop, for easy access.
Step 3: Prepare a Bootable USB Drive
Create a bootable USB drive by formatting a USB flash drive to FAT32 or NTFS. Then, extract the downloaded BIOS update file and save it to the USB drive. Make sure the USB drive is empty or does not contain any other important data.
Step 4: Access the BIOS Menu
Turn off your ASUS laptop and connect the prepared USB drive to one of its USB ports. Turn on the laptop and immediately press the designated key to enter the BIOS menu. This key is usually displayed on the screen during startup and is often F2, Esc, or Del.
Step 5: Update the BIOS
Once you're in the BIOS menu, look for the "Update BIOS" or "Flash BIOS" option. The exact wording may vary depending on your laptop model. Follow the on-screen instructions to select the BIOS update file from your USB drive and initiate the update process. Do not interrupt the process or turn off the laptop during the update.
Step 6: Restart and Configure the BIOS
After the BIOS update is complete, your laptop will automatically restart. Upon restarting, you may need to reconfigure some BIOS settings, such as choosing the RAM type or enabling/disabling certain features. If you had custom configurations before, you may need to reapply them.
It's important to note that updating the BIOS is usually done to fix specific issues or improve system performance. However, if your ASUS laptop is facing sleep mode issues, it is recommended to try other troubleshooting steps first, as updating the BIOS may not always be the solution.
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Check Power Management settings
If your ASUS laptop is not waking up from sleep mode, you may need to check and adjust your Power Management settings. Here is a step-by-step guide to doing this:
First, go to your Device Manager. To do this, type ' [Device Manager]' into the Windows search bar and click 'Open'.
Next, check the arrow next to 'Keyboards'. Then, right-click on 'HID Keyboard Device' and select 'Properties'. Note that the device name may vary depending on your model.
Once you have done this, select the 'Power Management' tab. Check the box next to 'Allow this device to wake the computer' and click 'OK'.
If there is no Power Management option in your Keyboard Properties, ignore this step and proceed to the next troubleshooting chapter.
If you are still experiencing issues with your laptop failing to wake from sleep mode, you may need to troubleshoot through the Windows Power Troubleshooter. Type ' [Troubleshoot settings]' into the Windows search bar and click 'Open'. Then, select 'Other troubleshooters', click 'Run' on the Power option, and follow the on-screen instructions.
If the problem persists, you may need to try re-enabling hibernate functionality via Command Prompt. Type ' [Command Prompt]' into the Windows search bar and click 'Run as administrator'.
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Try a reset
If your ASUS laptop is not waking up from sleep mode, you can try resetting it. First, make sure you have backed up all your personal files. Then, disconnect all external devices, including the keyboard, mouse, external hard drive, printer, memory cards, CDs in the optical drive, and any adapter cards in card readers. It is also recommended to disconnect all external displays. If your laptop is still not waking up from sleep mode after disconnecting all external devices, you can try resetting the BIOS to its default settings.
To reset the BIOS, access the BIOS setup screen on your device. First, press and hold the F2 key on your keyboard, then press the power button to turn on the device. Keep holding the F2 key until the BIOS setup screen appears, then release the key. For some older desktop models, you may need to press and hold the Del key during startup to access the BIOS configuration screen. For gaming handhelds, press and hold the Volume Down button, then press the power button. Once you are in the BIOS setup screen, refer to the article on how to restore BIOS settings.
If the problem persists after resetting the BIOS, you may need to reset your device to its original configuration. You can refer to ASUS's support page for instructions on how to reset your system. If the issue remains unresolved, you can contact ASUS Customer Service for further assistance.
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Update the display driver
Updating your display driver can be done in several ways, and it is important to do so to properly use your device. Firstly, you can check your current driver version by searching for "Device Manager" in the Windows search bar, then clicking "Open", and right-clicking on the component you want to check. Next, click on "Properties" and "Driver" to view the current driver version.
Now, you can update your display driver by going to the ASUS support site to compare version numbers and download the latest version. After the download is complete, you can refer to ASUS's instructions on how to install the new BIOS and drivers.
Alternatively, you can use the MyASUS feature to automatically check for the latest driver versions. Simply search for "MyASUS" in the Windows search bar, then click "Open" and "System Update". MyASUS will then automatically check and list the items that need updating. If no updates are displayed, your system is already up-to-date.
Another option is to use a third-party driver updating software such as PC HelpSoft Driver Updater. This can save you time and provide long-term support for all your device drivers.
Finally, you can manually install the driver by matching your model and operating system. You can search for the latest driver by choosing from a list of the most popular ASUS display downloads or by searching the driver archive for the driver that fits your specific ASUS display model and your PC's operating system.
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Disable 'Allow wake timers'
If your ASUS laptop is waking up randomly from sleep mode, you may need to adjust your power settings.
To disable Allow Wake Timers, follow these steps:
- Open the Start menu and search for "Edit Power Plan".
- Click on "Change Advanced Settings" in the Edit Plan Settings window.
- Navigate to "Sleep" and then "Allow Wake Timers".
- Change both "Battery" and "Plugged In" to "Disabled".
- Repeat this process for all power plans in the drop-down menu.
Note that this setting is designed to affect all wake timers, so it may be too extreme if you have certain wake timers you want to keep enabled. Additionally, this setting is known to be ineffective on some Windows 10 devices, which may require a different approach.
To ensure that all wake timers are disabled, you can open an Administrative PowerShell command prompt by searching for "PowerShell" in the Start menu, then right-clicking and selecting "Run as Administrator". Once PowerShell is open, type in the following command:
Get-ScheduledTask | where {$_.settings.waketorun}
This will list all the tasks that can wake your PC. Go through each task and remove their permission to wake your computer.
You can also try disabling specific devices from waking your computer. Open the Start menu and search for "Device Manager". Right-click on a device, such as your keyboard, select "Properties", then the "Power Management" tab, and uncheck the "Allow this device to wake the computer" option. Click "OK" to save the changes.
If the issue persists, you may need to disable "Allow scheduled maintenance to wake my computer" in the Control Panel under "Automatic Maintenance". You can also change the time this maintenance runs to a more suitable hour.
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Frequently asked questions
Try holding down the power button to power off your laptop, then turn it back on. If this doesn't work, you can try a hard reset or reboot and access the BIOS. If the problem persists, you may need to update your BIOS or Windows packages/drivers.
You can try disabling the "Allow wake timers" setting in the Power Settings. You can also disable the "allow to wake up" feature of devices such as the mouse and keyboard in the Device Manager.
In the BIOS menu, there may be an option called 'Wake on lid open'. Try disabling this setting to prevent your laptop from waking up when you open the lid.
There could be a software issue preventing your laptop from going into sleep mode. Try starting your laptop in Safe Mode and then putting it to sleep. If this doesn't work, you may need to perform a clean install of your operating system.
