Colin Snow
If you're having trouble waking up your Sentrilock lockbox, there are a few things you can try. First, make sure your Bluetooth settings are correct and that you've enabled location services. If that doesn't work, try exiting and reopening the SentriKey app. If you're still having issues, it may be that your lockbox needs a clock reset, a firmware update, or a battery replacement. You can contact SentriLock support for further assistance with troubleshooting.
| Characteristics | Values |
|---|---|
| Method to wake up a sleeping Sentrilock lockbox | Press ENT on the lockbox keypad |
| How to establish a connection with the app | Press ENT on the lockbox keypad |
| Troubleshooting steps for connection issues | Ensure Bluetooth and location settings are enabled on the SentriKey app |
| Troubleshooting steps for iPhone users | Open Settings, enable Bluetooth, scroll down and enable Bluetooth and Location in SentriKey RE settings |
| Troubleshooting steps for Android users | Tap the three lines (Overview) button, swipe the SentriKey app off the screen, reopen the app and attempt to take ownership |
| Troubleshooting step for lockbox operating issues | Contact SentriLock support at 513-618-5800 for further assistance |
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What You'll Learn
Press ENT on the lockbox keypad
Pressing ENT on the lockbox keypad is the first step in the process of waking up a sleeping SentriLock lockbox. This action "wakes up" the lockbox, allowing it to establish a connection with the SentriKey® Real Estate app on your smartphone. This app can be downloaded on your phone to utilise the lockbox to its full potential.
The SentriLock lockbox is a smart device that uses Near-Field Communication (NFC) technology to communicate with smartphones. NFC enables devices to connect and exchange information with each other when they are within close proximity, typically requiring a distance of less than four inches. By pressing the ENT button, you initiate this NFC connection, linking the lockbox to your phone.
After pressing ENT, the SentriKey app will request identity verification. This can be done by entering your SentriKey PIN, using Touch ID, or through facial recognition with Face ID. Once your identity is verified, the app will notify you that the key compartment is about to open. You will hear a distinct humming sound from the lockbox motor, indicating that the key compartment is in the process of opening.
It is important to note that this process relies on Bluetooth connectivity. If you encounter any issues with connecting to the lockbox via the app, ensure that your Bluetooth settings are correctly configured. For iPhone users, this involves enabling Bluetooth in the Settings app and confirming that Bluetooth is turned on specifically for the SentriKey RE app. Additionally, ensure that Cellular Data is toggled on, and Location While Using is enabled.
If you are using an older, non-Bluetooth SentriLock lockbox, the steps outlined above may not apply. In such cases, it is recommended to contact the listing agent prior to your visit to request the generation of a One Day Code, which can be used for access.
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Open the SentriKey app
To open the SentriKey app, you must first download it onto your device. The app is available on the App Store for iOS devices and on Google Play for Android devices. Once you have downloaded the app, you can open it by tapping on the app icon.
If you are having trouble connecting to the lockbox with your SentriKey app, it is likely a Bluetooth settings issue. For iPhone users, ensure that Bluetooth is turned on by opening the Settings app and scrolling down to find Bluetooth. Next, scroll down within the Settings app to find and tap on SentriKey RE. Ensure that Bluetooth is toggled on and green within the SentriKey RE settings. Also, make sure that Cellular Data is toggled on and that Location While Using is enabled.
For Android users, open the Settings app and look for Bluetooth in the Wireless & Networks section. Ensure that Bluetooth is turned on. If you are still having issues with the app, try deleting any cached memory and passwords, deleting the app, restarting your phone, and then reinstalling the app.
Once you have successfully opened and connected with the SentriKey app, you can perform various functions, such as opening and managing SentriLock lockboxes, releasing the shackle, taking ownership of lockboxes, and assigning or unassigning lockbox ownership.
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Enter your PIN
To wake up a sleeping SentriLock lockbox, you must first press ENT on the lockbox keypad. This will establish a connection with the SentriKey Real Estate app on your smartphone.
Once the lockbox is awake, open the app and enter your PIN. If you have forgotten your PIN, you can call Mainstreet at 630.324.8400 to verify your information and receive your PIN code. You can also change your PIN by logging into SentriLock via your card reader. Insert your SentriCard into your card reader, type in your password, and select the log-in option.
After entering your PIN in the app, tap Release Shackle. A message will display reminding you to hold the bottom of the lockbox. Tap OK. The lockbox motor will start turning, and the shackle will begin to detach. Ensure you are holding the lockbox firmly so that it doesn't drop to the ground.
If you are unable to release the shackle, it is likely that the lockbox needs a clock reset, a firmware update, or a battery replacement. In this case, contact SentriLock support at 513-618-5800 for further troubleshooting. SentriLock's support staff may be able to resolve the issue over the phone, but additional tools may be needed for some types of lockboxes.
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Tap 'Take/Remove Ownership'
To wake up a sleeping SentriLock lockbox, you need to press ENT on the lockbox keypad. This establishes a connection with the SentriKey app on your phone. You will see a flashing blue light on the lockbox.
Now, to the Tap Take/Remove Ownership feature:
After purchasing a SentriLock lockbox, you need to "take ownership" of it using the SentriKey app. This enables the owner to have permission to remove the lock's shackle and assign the lockbox to a listing.
Here's a step-by-step guide to taking ownership of a SentriLock lockbox:
- On your phone, log in to the SentriKey application.
- Once logged in, tap the three lines in the upper left corner of the SentriKey app.
- Tap on "My Lockboxes."
- Tap on "Take / Remove Ownership."
- Press the ENT button on the lockbox.
- Enter your PIN, or use Touch ID/Face ID.
- The lockbox is now updated with your settings and is in your inventory.
- Tap "OK" on the popup screen to complete the process.
It is important to ensure that your Bluetooth, location, and cellular data settings are enabled for your phone to establish a successful connection with the lockbox. If you are having trouble connecting, you can try exiting and reopening the SentriKey app or contact SentriLock Support for further assistance.
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Tap 'OK' on the popup screen
To wake up a sleeping SentriLock lockbox, you must first press ENT on the lockbox keypad. This establishes a connection with the SentriKey app. If you are having trouble connecting to the lockbox with your SentriKey app, it is likely a Bluetooth settings issue. To ensure that Bluetooth is turned on when using an iPhone, open the Settings app and scroll down to find Bluetooth. If Bluetooth is off, turn it on. Next, scroll down within your iPhone's Settings app to find and tap on SentriKey RE. Ensure that within the SentriKey RE settings, Bluetooth is toggled on and green. You'll also want to make sure that Cellular Data is toggled on and that Location While Using is enabled.
Once the connection has been established, enter your PIN in the app and tap Take/Remove Ownership, or use Touch ID/Face ID. The lockbox is now updated with your settings and is in your inventory.
Finally, on the popup screen, tap OK to complete the process.
If you are unable to wake up the lockbox by pressing ENT, it is likely that the lockbox needs its clock reset, a firmware update, or a battery replacement. In this case, please contact SentriLock support by dialing 513-618-5800. SentriLock's support staff may be able to assist you solely over the phone and solve the issue during the call. However, for some troubleshooting, a power paddle, batteries, a battery pack, a rubber band, and a screwdriver may be needed.
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Frequently asked questions
Press ENT on the lockbox keypad to 'wake up' the lockbox. This establishes a connection with the app. You’ll see a flashing blue light on the lockbox.
Please follow the steps below to ensure that your Bluetooth settings are correct for SentriKey. For iPhone: Open the Settings app and turn on Bluetooth. Next, find and tap on SentriKey RE within the iPhone's Settings app and ensure that Bluetooth is toggled on and green. Also, make sure that Cellular Data is toggled on and that Location While Using is enabled.
It is likely that the lockbox needs its clock reset, a firmware update, or a battery replacement. Please contact SentriLock support by dialing 513-618-5800.
Swipe up and hold from the bottom of the iPhone screen until you see a card view where each open app is displayed as a card. Then, swipe the SentriKey app up and off the screen to quit the app.
Select the lockbox you wish to remove, then select the date to remove the shackle. Click "Get Shackle release code". This will forward the information to the contact to release the shackle.
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