Colin Snow
Dell XPS users have reported issues with their computers not waking up from sleep mode. This problem is not unique to the Dell XPS 13 and 15 models, but it is also a common issue in Windows 10 across all platforms and manufacturers. There are several troubleshooting steps that can be taken to resolve these sleep and hibernation issues.
Dell XPS Sleep Mode Troubleshooting
| Characteristics | Values |
|---|---|
| Wake from Sleep | Move the mouse, press any key on the keyboard, or press the power button |
| Sleep Mode Issues | Common in Windows 10 across all platforms and manufacturers |
| Troubleshooting Steps | Update BIOS and chipset driver, enable USB Wake Support, check power cables and settings, update video driver, disable wake timers, check for corrupt files |
| Power States | S1/S2/S3 (Sleep) and S4 (Hibernate) |
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What You'll Learn
Troubleshooting Dell XPS 13 sleep issues
There are several reasons why your Dell XPS 13 might be experiencing sleep issues. Here are some troubleshooting steps to help resolve the problem:
- Check your power settings: Ensure that your power settings are configured correctly. Go to Start > Settings > System > Power & Sleep > Additional power settings. Make sure that the Sleep option is selected when you close the lid or press the power button.
- Update BIOS and chipset driver: A BIOS update might be needed to fix sleep issues. Go to Dell.com/Support to download and install the latest BIOS update. Make sure to suspend BitLocker before flashing the BIOS if it is enabled on your system.
- Reinstall or update video drivers: Outdated or corrupt video drivers can cause sleep issues. Try reinstalling or updating your video drivers to the latest version.
- Disable "Allow Windows to turn off this device": Go to Device Manager > WiFi Adapter > Power Management tab, and uncheck the option "Allow Windows to turn off this device to save power". This will prevent your WiFi from disconnecting during sleep mode.
- Disable and re-enable the network interface: If you're experiencing WiFi issues after waking your device from sleep, try disabling and re-enabling the network interface. You can also use a PowerShell command to automate this process.
- Check for hardware or firmware issues: If your device reboots and displays a memory error after waking from sleep, it could indicate a hardware, firmware, or operating system bug. Consider reinstalling Windows using a clean copy or performing a soft reinstall to retain your files and programs.
- Review system settings: If the issue started recently, it could be related to a system setting problem. Reinstalling the system or performing a system restore to an earlier date when it was working correctly might help.
If none of these steps resolve the sleep issues with your Dell XPS 13, you may need to contact Dell support or seek further technical assistance.
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Enabling and disabling automatic maintenance
To enable and disable automatic maintenance on your Dell XPS, follow these steps:
Enabling Automatic Maintenance
- Click on the "Start" button and select "Settings".
- Go to "Update & Security" and ensure that automatic updating is turned on. If it is not, you will be guided through the steps to enable it.
- It is recommended to use automatic updating, but if you choose not to, be sure to check for updates at least once a week.
Disabling Automatic Maintenance
- Open the Control Panel and navigate to "Programs" and then "Programs and Features".
- Locate "Dell SupportAssist Remediation" and uninstall it.
- Alternatively, you can disable the "Dell SupportAssist Agent" by right-clicking the Windows Start icon, selecting "Run", typing 'services.msc', right-clicking 'Dell SupportAssist Agent', selecting "Properties", and changing the 'Startup type' to "Disabled".
- If you have a Dell XPS 8910, you may also want to disable the "Dell Support Assist Remediation Service", which can use a significant amount of memory and slow down your system.
- To free up resources, end the "Dell Support Assist" task and prevent it from running automatically by disabling it in the "Automate Scans and Optimizations" settings.
- Note: Disabling or uninstalling Dell SupportAssist services may impact your ability to receive updates and support from Dell. Ensure you have alternative solutions in place before making any changes.
By following these steps, you can effectively manage the automatic maintenance settings on your Dell XPS.
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Updating the BIOS and chipset driver
Before updating the BIOS, it is recommended to back up your data as errors during the update may result in potential data loss. Disconnect any external devices such as USB drives, printers, or scanners. Ensure that your laptop is plugged into a power source and that the battery is charged to at least 10%.
Updating the BIOS:
- Go to Dell's support webpage: [Dell's support webpage link](https://www.dell.com/support/drivers).
- Identify your Dell XPS system. You can do this by using the automated option with SupportAssist or by manually entering the service tag, express service code, or serial number.
- Go to the "Drivers and Downloads" section.
- Select the proper operating system installed on your computer.
- For the category field, select "BIOS."
- Compare the BIOS version on your system with the latest version available on the Dell website.
- If your BIOS version is outdated, download and save the latest BIOS update file to your computer.
- Double-click on the downloaded BIOS setup file and confirm the action.
- Follow any on-screen instructions, and if prompted, restart your computer.
Updating the Chipset Driver:
- Go to Dell's support webpage.
- Identify your Dell XPS system using the automated option or by manually entering the required information.
- Go to the "Drivers and Downloads" section.
- Set the "Category" to "Chipset."
- Download the required chipset drivers.
- Install the chipset drivers by double-clicking on the downloaded file and following the on-screen instructions.
By following these steps, you can update the BIOS and chipset driver on your Dell XPS, ensuring optimal performance, security, and stability.
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Checking the power settings
If you are facing issues with waking your Dell XPS from sleep, it is a good idea to check the power settings.
Step 1: Check BIOS Settings
Firstly, check your BIOS settings. You can do this by opening the Start menu and searching for "Power Options". Click on “Choose what the power buttons do” on the left side of the window. Then, click on “Change settings that are currently unavailable”. Here, you can ensure that the “Turn on fast startup” checkbox is cleared.
Step 2: Update BIOS and Chipset Driver
If the issue persists, the next step is to update your BIOS and chipset driver. Before flashing the BIOS, ensure that BitLocker is suspended if your computer has BitLocker enabled. If BitLocker is not suspended, your computer will not recognize the BitLocker key the next time you reboot.
Step 3: Update Video Driver
The next step in the troubleshooting process is to update your video driver. Some computers may have two video drivers, such as the Intel Integrated driver, that need to be updated.
Step 4: Check USB Wake Support
Search for and open "Power Options" in the Start Menu. Click on “Choose what the power buttons do” and then click on “Change settings that are currently unavailable”. Click on “USB Wake Support” and check the box to enable it. Click “Apply” at the bottom.
Step 5: Check Power Settings
If you are using a desktop or tablet, go to Start, then Settings > System > Power & sleep > Additional power settings. Select "Choose what the power buttons do". Next to “When I press the power button”, select “Sleep” and then click “Save changes”.
If you are using a laptop, select “Choose what closing the lid does”. Next to “When I close the lid”, select “Sleep” and then click “Save changes”.
By following these steps and checking your power settings, you should be able to resolve any issues with waking your Dell XPS from sleep.
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Hard shut down
If your Dell XPS 13 9310 won't shut down, you can try a hard reset. This process involves shutting down the computer completely, removing all external peripherals, and then pressing the power button for 30 seconds to drain any residual power from the motherboard. After this, you can press the power button again to turn on the system and allow it to boot up.
If your Dell XPS is stuck in sleep or hibernation mode, you can perform a "Hard Shut Down" by pressing and holding the power button until the computer shuts off. Any unsaved work or data will be lost in this process.
If your Dell XPS is not shutting down as expected, there are a few troubleshooting steps you can try. First, ensure that the "Turn on fast startup" checkbox is cleared in your power options. Next, run the SupportAssist tool, which can be found by pressing the Windows key and Q, typing "SupportAssist", and selecting the app from the results. The SupportAssist application provides automatic computer updates and can detect issues such as malware and hardware problems.
If the above steps do not work, you may need to uninstall recent Windows updates and restart your system. To do this, go to Settings > Update & Security > Windows Update > View update history, select the recent update, and uninstall it.
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Frequently asked questions
Try pressing any key on the keyboard, moving the mouse, or opening the lid. If this doesn't work, check your BIOS settings to see if "USB wake" is enabled. If it still doesn't work, you may need to update your BIOS and chipset driver.
Try pressing any key on the keyboard, moving the mouse, or opening the lid. If this doesn't work, try pressing the power button. If that still doesn't work, try a ""Hard Shut Down" by holding the power button until the computer shuts off.
Check your settings to ensure that the device is set up to go to sleep when you want it to. Try enabling and disabling automatic maintenance. If the problem persists, you may need to install a patch or update your drivers and BIOS.
Try pressing the power button for 10 seconds to reboot the system. If this doesn't work, you may need to do a "Hard Shut Down" by holding the power button until the computer shuts off.
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