Gina Johnson
If your Surface Pro 6 is not waking up from sleep mode, there are several solutions you can try. Firstly, check if your device is facing system issues or if the battery has simply run out of power. If not, try connecting the charger and then wake your device by pressing the power button. If this does not work, you can perform a force shutdown by holding the power button. Another solution is to disable Windows Hello or Wake-on-LAN. You can also try a keyboard shortcut or hotkeys to wake the device. If your device is waking up from sleep mode by itself, you can open Device Manager, find your Bluetooth mouse or another device, and uncheck the Allow this device to wake the computer option.
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What You'll Learn
Try connecting the charger
If your Surface Pro 6 is not waking up from sleep mode, there are several methods you can try to fix the issue. One quick solution is to try connecting the charger. If your device is not waking up from sleep mode, it could be due to a lack of power.
Firstly, ensure that your Surface Pro 6 is connected to a power source by plugging in the charger. The charger port is located on the right side of the device, next to the USB port. Once plugged in, the device should begin charging, indicated by a lightning bolt icon in the taskbar. Allow the device to charge for a few minutes before attempting to wake it up.
If your device is still not waking up, try performing a force shutdown. To do this, press and hold the power button for at least 10 seconds until the screen turns off. After the device has shut down forcibly, press the power button again to turn it back on. This method may help reset the device and allow it to wake up from sleep mode.
Additionally, you can try disabling devices that might be causing the Surface Pro 6 to wake up unintentionally. For example, a Bluetooth mouse or keyboard may interfere with the sleep mode. Open the Device Manager and locate the Bluetooth device causing the issue. Right-click on the device, select "Properties," and then navigate to the "Power Management" tab. Uncheck the box for "Allow this device to wake the computer," and then click "OK." This will prevent the Bluetooth device from interfering with the sleep mode.
If none of these methods work, you may need to try more advanced troubleshooting techniques or seek further assistance.
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Use keyboard shortcuts
If your Surface Pro 6 won't wake up from sleep, there are several keyboard shortcuts you can try. Firstly, check if your device is charged as this could be the reason it won't wake up. If your device is charged, try pressing the power button and waiting a few seconds. If this doesn't work, you can try a force shutdown by pressing and holding the power button.
Another keyboard shortcut you can try is Ctrl + Alt + Delete, then selecting Power in the lower-right corner, and choosing Sleep, Shut Down, or Restart. Additionally, you can right-click the Start button, choose Command Prompt (Admin), and paste the following command: powercfg /h off. After hitting Enter, restart your device, and then try to wake it up from sleep mode again.
If your type cover is folded back, try removing it or repositioning it normally in front of the Surface, as this has been known to cause issues with waking the device. You can also try disconnecting any external keyboards as, in some cases, a keypress can wake the device regardless of settings.
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Check your device's power settings
If your Surface Pro 6 is not waking up from sleep mode, there could be several reasons for this. Firstly, it is important to check your device's power settings and perform some basic troubleshooting steps.
Start by checking the power settings on your device. Go to Start > Settings > Update & Security > Recovery. Here, select "Get Started" under Reset this PC and choose either "Keep my files" or "Remove everything" according to your preference. This will reset your device and potentially fix any power-related issues.
Additionally, you can try adjusting the power options in the Control Panel. Go to Control Panel > Hardware and Sound > Power Options > System Settings. Set everything to "Hibernate" or "Shut down." This will ensure that your device powers down completely when you close the lid, and you can manually power it on by pressing the power button.
If your device is still not waking up, check the battery life. Ensure your device is plugged into a power source and the charging cable is functioning properly. The easiest way to check this is by observing the small LED light at the end of the cable connected to your device. If the LED light is on, the cable is functioning normally. If not, try disconnecting and reconnecting the cable from the power source and your device to verify if the issue lies with the cable or the device itself.
In some cases, the issue might be related to your device's drivers. Open the Device Manager and locate your Bluetooth mouse or any other peripherals connected. Right-click on the device, choose "Properties," and then navigate to the "Power Management" tab. Here, uncheck the "Allow this device to wake the computer" option and click "OK." This will prevent the connected devices from interfering with your computer's sleep mode.
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Disable Wake-on-LAN
To disable Wake-on-LAN (WOL) on your Surface Pro 6, you can try the following methods:
Firstly, check your device's power settings and battery life. Ensure that your device is plugged into a power source as Surface devices can only support WOL when connected to AC power. A simple power cycle can sometimes fix issues related to sleep mode. To do this, turn off your device, disconnect the power, and then reconnect the power to restart it.
If your Surface Pro 6 is still not responding as expected, you can try disabling connected standby. Here are the steps:
- Open the Registry Editor by searching for regedit.exe in the Start menu.
- Create the following registry keys:
- Set CONNECTIVITYINSTANDBY to 1: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\F15576E8-98B7-4186-B944-EAFA664402D9] "Attributes"=dword:00000001
- Set EnforceDisconnectedStandby to 0: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power] "EnforceDisconnectedStandby"=dword:00000000
After making these changes, restart your device and test the WOL functionality.
Additionally, you can try disabling any devices that may be causing your Surface Pro 6 to wake up unintentionally. For example, if you have a Bluetooth mouse, you can disable its ability to wake the device:
- Open Device Manager and find your Bluetooth mouse.
- Right-click on it and choose Properties.
- In the Power Management tab, uncheck the "Allow this device to wake the computer" box and click OK.
If you are still facing issues with Wake-on-LAN, you may need to perform a force shutdown by holding the power button until your device turns off. After that, try restarting your device and check if the problem persists.
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Check your Bluetooth settings
If your Surface Pro 6 won't wake up from sleep mode, there are several things you can try. Firstly, check if your device is experiencing system issues or if the battery has simply run out of power. If your device is facing system issues, you may need to perform a force shutdown.
If your device has sufficient power, try pressing the power button and waiting a few seconds. If this does not work, you can try a keyboard shortcut or hotkey, such as Ctrl+Alt+Delete, followed by selecting Power in the lower-right corner, and then choosing Sleep, Shut down, or Restart. Alternatively, you can try connecting your charger.
If your device is waking up from sleep mode by itself, you may want to check your Bluetooth settings. To do this, open the Device Manager and find your Bluetooth mouse. Right-click on it, choose Properties, and then on the Power Management tab, uncheck the "Allow this device to wake the computer" box. Finally, click/tap OK.
If you are still facing issues with your Surface Pro 6 not waking up from sleep mode, there are a few other things you can try. Firstly, try disabling Windows Hello as this has been known to cause issues. Additionally, if you have a type cover, try removing it or ensuring it is not folded back when trying to wake up your device.
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Frequently asked questions
Try connecting the charger. If that doesn't work, you can perform a force shutdown by holding the power button. If the issue persists, try disabling Windows Hello or Wake-on-LAN.
Press the power button and wait a few seconds. Alternatively, you can press Ctrl+Alt+Delete, select Power in the lower-right corner, and choose Sleep.
This could be due to your Bluetooth mouse or other connected devices. Open Device Manager, find your Bluetooth mouse, right-click on it, choose Properties, and on the Power Management tab, uncheck the "Allow this device to wake the computer" box.
