Colin Snow
Sleep Number offers a range of remote controls for their smart beds, including the 12-button traditional remote, the 360 remote, and the smart remote. The type of remote you have depends on when you purchased your bed. If you bought your bed between 2016 and 2013, you likely have the traditional remote. For beds purchased between 2016 and 2023, the 360 remote is the most compatible, while those who bought the Sleep Number Smart Bed from 2022 onwards should use the smart remote. To pair your remote, follow the prompts and instructions provided with your remote. You can also refer to Sleep Number's online support for quick-start guides and updates.
Characteristics and Values of the Sleep Number Remote
| Characteristics | Values |
|---|---|
| Remote Types | Traditional Remote, 360 Remote, Smart Remote |
| Compatibility | Depends on the year of purchase and type of bed |
| Accessibility | The 360 remote is the most accessible and user-friendly option |
| Setup Process | Involves syncing, pressing and holding buttons, following prompts, and plugging/unplugging |
| Additional Information | Instructions are provided with the remote, and support is available through the Sleep Number website and app |
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What You'll Learn
Using the 12-button traditional remote
The 12-button traditional remote is compatible with all Advanced DualAir™ and Traditional Sleep Number® Firmness Control systems and FlexFit™ 1, 2, and 3 adjustable bases sold between February 2014 and January 2020. The remote works with your mattress and adjustable base.
Firstly, you need to connect the remote with your mattress. To do this, check that your bed is plugged in and that the connections to the Firmness Control system (the pump that controls the bed) are secure. If you have a triangular, silver, and black remote that says "Advanced Series" on the bottom, first unplug and plug in the bed, and then install two AA batteries. Push any button to connect the remote.
To use your remote to find your Sleep Number, lie down on your side of the bed in your usual sleep position and press the Right/Left or Side button to indicate your side. Next, press the "Menu" button to retrieve the main menu and select "Settings." Once in Settings, choose "Find Your Sleep Number," and the remote will guide you through the process of finding your ideal setting.
In addition to a Sleep Number mattress, you may have purchased a FlexFit adjustable base, which allows you to adjust the bed's height. From your remote, press the "Head/Feet" button to choose which part of the bed you'd like to adjust, and then use the up and down arrows to raise or lower the mattress to your desired position. You can save a position as a favourite by pressing the "Star" button or holding down the button at the top of the remote.
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How to pair your remote
Firstly, ensure that your remote is compatible with your Sleep Number bed. The pairing process differs depending on the model of your bed and the year it was purchased. For example, pairing instructions for the Sleep Number c1, iLE, and pSE smart beds differ from other models.
If you have a Sleep Number bed with a FlexFit™ adjustable smart base, follow these steps:
- Ensure your remote has new AA batteries.
- Remove all non-bedding items from the bed.
- Make sure the bed is plugged in and receiving power.
- Within the remote, navigate to the Settings menu.
- Select "Pair Bed".
- On the side of the adjustable base, press and hold the favorite button for 5 seconds until it starts to flash blue, then release.
- Follow any additional prompts on the remote.
- If pairing is successful, the Bluetooth icon in the top left corner of the remote screen will go from blinking to solid.
If you are pairing a traditional Sleep Number remote purchased before 2017, follow these steps:
- Insert fresh AA batteries into the remote.
- Reset your remote to factory settings by selecting Home > System > Settings > Reset Preferences > Factory Reset.
- Select "Yes" when asked if you want to reset to factory settings.
- Select "No" when asked if this is a second or replacement remote.
- Unplug and plug in your Firmness Control™ system when prompted.
- If you have a FlexFit control system, unplug and plug it back in. Skip this step if you do not have an adjustable base.
If you are pairing a Sleep Number remote with a bed purchased between 2013-2016, follow these additional steps:
- Remove the batteries from the remote.
- Unplug and plug in your Firmness Control system.
- Within 60 seconds, insert 2 AA batteries into the remote.
- Pick up the remote or press a button to wake it up.
- Follow the instructions on the remote to finish pairing.
If you encounter any issues during the pairing process, try removing the batteries from your remote for 10 seconds, reinserting them, and attempting to pair again. If you see a blue screen with a "Sleep Server" error, press "Enter" to bypass the error.
Note: If you are pairing multiple remotes, complete the pairing process for one remote before starting with the next.
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Sleep Number 360 remote for Flex Fit base
The Sleep Number 360 remote is used to control the FlexFit adjustable base of your Sleep Number bed. The remote can be used to raise and lower the head and foot of the bed. To do this, press and hold the top row of buttons to adjust the head position and the bottom row to adjust the foot position. The remote only controls the side of the bed that it is plugged into, and only one remote can be used at a time. The number of remotes included depends on the size of the bed. Queen-size bases come with one remote, Eastern and California King-size bases come with two remotes, and Split King bases also come with two remotes.
The 12-button traditional remote is compatible with FlexFit 1, FlexFit 2, and FlexFit 3 bases, but some buttons are extra and will not work with FlexFit 1 or FlexFit 2. These extra buttons are used for FlexFit 3 features only, such as controlling the night light and the massage feature. The remote is not compatible with Sleep Number 360 smart FlexFit adjustable bases or DualTemp layers.
The Sleep Number 360 remote is also compatible with the Climate360 smart bed. For assistance with choosing the right remote for your bed, you can call 1-888-411-2188 or chat online for support.
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Sleep Number smart bed remote quick start guide
To get started with your Sleep Number smart bed remote, there are a few key considerations to keep in mind, especially regarding the type of remote you have and its compatibility with your bed. Here is a quick start guide to help you get started:
Identify Your Remote Type
Firstly, identify which type of remote you have. Sleep Number beds have used different remotes over the years. If your bed was purchased between 2013 and 2016, you likely have the traditional 12-button remote. For beds bought between 2016 and 2023 (sometimes even 2024), you likely have the 360 remote. If you have a newer Sleep Number smart bed (2022 or newer), you likely have the smart remote.
Pair Your Remote
Pairing your remote with your bed can be a bit involved. The process will differ depending on the type of remote and bed you have. For the 360 remote, press and hold the side button to initiate the sync process. Follow the prompts, and remember to skip the dual-temp option.
Adjust Your Bed
Once your remote is paired, you can adjust your bed's settings. Use the remote to control the firmness of your mattress and, if applicable, the angle of your adjustable base. The remote should provide you with on-screen prompts to guide you through the process.
Seek Additional Support
If you need further assistance, refer to the instructions that came with your remote and bed. Additionally, you can reach out to Sleep Number support or consult online resources for more detailed troubleshooting steps.
Remember to consider the compatibility of your remote and bed, as not all remotes will work with every Sleep Number bed model.
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Sleep Number smart bed remote updates
The Sleep Number smart bed remote is compatible with current-generation Sleep Number smart beds with FlexFit 1, FlexFit 2, or FlexFit 3 smart adjustable bases purchased on or after April 11, 2023. It is also compatible with the Climate360 smart bed.
To update your Sleep Number smart bed remote, you can check your remote version by going to the SYSTEM menu and selecting ABOUT SYSTEM. The time it takes for an update to complete depends on the quality of your bed's Wi-Fi connection to the internet. Typically, an update can take anywhere from 5 to 30 minutes. During this time, if you need to adjust your bed, you can use the Sleep Number app.
If you need further assistance with your Sleep Number smart bed remote, you can call 1-888-411-2188 or chat online for support.
It is important to keep your Sleep Number smart bed remote updated to ensure you have access to the latest features and improvements. The remote allows you to control various aspects of your Sleep Number smart bed, such as the bed's position, firmness, and temperature (for compatible models). By updating your remote, you can take advantage of new functionalities and enhance your sleep experience.
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Frequently asked questions
You can purchase a remote from your local Sleep Number store or use the points earned from the Inner Circle rewards app to get one.
The compatibility of the remote depends on the year your bed was purchased. If your bed was purchased between 2013 and 2016, you'll need the traditional remote. For beds bought between 2016 and 2023, you'll need the 360 remote. If you have a Sleep Number Smart Bed (bought in 2022 or later), you'll need the smart remote.
To pair the 360 remote, press and hold the side button until it flashes, then follow the prompts. Skip the dual-temp option. For the mattress-only or integrated base setup, unplug the bed from the wall and skip the side button step. Plug it back in and follow the prompts, skipping other options.
