Herbie Murray
Many users have reported issues with their Elgato devices when their PCs go to sleep. Some have found that disabling hibernation mode on their Windows computer and changing power settings can help, while others have suggested keeping the PC on at all times. Elgato devices can be put into standby mode, which can be woken up by tapping the recording button or opening certain software.
How to have your Elgato work while your PC is asleep
| Characteristics | Values |
|---|---|
| PC Settings | Change settings so that your PC never goes to sleep |
| Power Management Tab | Go to Device Manager, find the capture card, right-click, choose properties, go to the power management tab, and ensure "allow the computer to turn off this device" is not selected |
| HDCP Support | Disable HDCP Support in the GPU driver |
| Stream Deck | Press the "return" hotkey |
| Power User Menu | Press Win + X, select Terminal (Admin), type "powercfg -h off", and hit enter to disable hibernation mode |
| Standby Mode | To wake up Elgato Game Capture 4K60 S+ from standby mode, tap the recording button or open video capture software |
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What You'll Learn
Disabling hibernation mode
To disable hibernation mode, follow these steps:
- Press the Windows logo key + X on your keyboard to open the Power User menu.
- Select 'Terminal (Admin)' from the list.
- In the console, type the following command: powercfg -h off
- Hit Enter to disable hibernation mode.
You can also disable hibernation mode by adjusting your power settings:
- Open the Start menu or Start screen.
- Search for 'cmd'.
- Right-click on 'Command Prompt' and select 'Run as Administrator'.
- When prompted by User Account Control, select 'Continue'.
- At the command prompt, type: powercfg.exe /hibernate off
- Press Enter, then type 'exit' and press Enter again to close the Command Prompt window.
Once hibernation mode is disabled, you can put your computer to sleep by using the text command or the power button.
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Adjusting power settings
To adjust the power settings on your Windows 10 PC, go to Start, and select Settings > System > Power & sleep. Under Screen, select how long you want your device to wait before turning the screen off when you're not using your device. Under Sleep, select how long you want your device to wait before going to sleep when you’re not using it. For more power-saving options, select Additional power settings to change how your device uses power.
To adjust the power settings on your Elgato device, you can try disabling hibernation mode. Press Win + X to open the Power User menu. Select Terminal (Admin) from the list. In the console, type the following command: powercfg -h off. Hit Enter to disable hibernation mode. Once you’ve disabled hibernation mode, you can put your computer to sleep with your text command.
If you want to keep your Elgato device awake while your PC is asleep, you can go into your device manager and find the capture card. Right-click, choose Properties, and go to the Power Management tab. Make sure "Allow the computer to turn off this device" is not ticked.
You can also try adjusting your PC's power settings so that it never goes to sleep. This should keep your Elgato device powered on as well.
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Disabling HDCP support
PlayStation 4:
- By default, the PlayStation 4 has HDMI output that is encrypted using HDCP. This means that video capture devices like Elgato cannot receive gameplay video.
- To disable HDCP on your PlayStation 4, first, connect your console directly to your TV or display via HDMI, without using the Elgato device.
- Go to the Settings > System section of the PlayStation 4 interface and turn off Enable HDCP.
- After that, you can set up your Elgato device by connecting it to the HDMI In of the PlayStation 4 and then connecting the HDMI Out of the Elgato device to your TV or display.
PlayStation 5:
- The PlayStation 5 enables HDCP by default. If you are using an Elgato capture device, you will need to disable HDCP to capture gameplay.
- Unfortunately, there is no official way to disable HDCP on the PlayStation 5. You may need to use a different method, such as an HDMI splitter, to capture gameplay with your Elgato device.
Google Stadia:
- When using Google Stadia with Chromecast Ultra, HDCP is enabled by default. This means that capturing gameplay with an Elgato device is not supported.
- Google would need to update Chromecast Ultra to allow HDCP to be disabled for Elgato devices to capture gameplay.
Streaming Services:
- Streaming services like Netflix, Hulu, or Apple TV+ may enable HDCP when used on certain devices.
- On iOS devices, HDCP is off by default, but it activates when using these streaming apps.
- Restart your device if HDCP remains enabled after closing a media app.
- Keep in mind that DVDs, Blu-ray, or Ultra HD Blu-ray discs always have HDCP enabled, and cannot be recorded with Elgato capture devices.
While disabling HDCP support is necessary in some cases, it is important to respect the digital content protection measures in place. Only disable HDCP for personal, non-commercial use, and do not distribute or share copyrighted content without permission.
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Using an HDMI splitter
One user on Reddit reported that they had success using a ViewHD 2 Port HDMI Splitter Amplifier with their Xbox 360 and Elgato Game Capture HD. Here are the steps they followed:
- Connect the Xbox 360 to the HDMI Splitter input using an HDMI cable.
- Connect the first HDMI Splitter output to Elgato Game Capture HD using an HDMI cable.
- Connect the second HDMI Splitter output to your TV using an HDMI cable.
Another user suggested a similar setup but using a switch instead of a splitter. They recommended plugging everything into the switch and then running an HDMI cable from the switch to the Elgato, and from there, the USB to your computer and the HDMI to your TV/Monitor.
It is worth noting that some users have reported issues with the Stream Deck and other programs when their PC wakes up from sleep mode. Therefore, it may be preferable to disable sleep mode entirely or only use sleep mode if your PC has been idle for a significant amount of time.
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Restarting the PC
If you are experiencing issues with your Elgato capture card after your PC has gone to sleep, a restart of your PC may be required. This is a known issue with the Elgato 4k60 Pro Mk1 capture card, where the only solution is to restart the PC.
To restart your PC, you can try the following steps:
- Save any open documents or files and close any running programs.
- Press and hold the power button on your PC for a few seconds until the system shuts down.
- Wait a few moments, then press the power button again to turn the PC back on.
- Check if your Elgato capture card is functioning properly.
If you are experiencing issues with your Elgato Stream Deck, it is recommended to avoid using sleep mode altogether. Sleep mode has been known to cause issues with the Stream Deck, and a full restart of the PC may be necessary to resolve these problems.
To prevent sleep mode from causing issues with your Elgato devices, you can also try disabling sleep mode on your PC. This can be done by adjusting the power settings in your PC's Control Panel or System Settings. By disabling sleep mode, you can avoid unexpected interruptions during your streaming or recording sessions.
Additionally, you can try adjusting the power settings of your capture card specifically. Right-click on the device in the Device Manager, choose Properties, and ensure that the option "Allow the computer to turn off this device to save power" is not selected. This will prevent the PC from turning off the capture card when it enters sleep mode.
It is important to note that while disabling sleep mode can help keep your Elgato devices active, it may not be an ideal solution for everyone due to the increased power consumption. In such cases, a restart of the PC might be the best course of action to resolve any issues arising from sleep mode.
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Frequently asked questions
You can disable sleep mode on your PC, which will ensure your Elgato remains active.
Go into your PC settings and adjust them so that your PC never goes into sleep mode.
Yes, you can try disabling HDCP Support in the GPU driver. However, be aware that streaming services like Netflix and HBO Max will not work with this setting turned off.
You can try selecting another source in OBS and then re-selecting the capture card. This should fix the issue without having to reboot your PC.
