Herbie Murray
If your mouse and keyboard are not working after your computer wakes up from sleep mode, there are several troubleshooting steps you can take to fix the issue. This issue is commonly faced by Windows users, and it can be caused by various factors such as power management settings, outdated or corrupted drivers, or BIOS configurations. To resolve this, you can try methods such as updating or reinstalling keyboard and mouse drivers, resetting BIOS to default, running the Hardware and Devices Troubleshooter, or adjusting power management settings in the Device Manager.
Characteristics and Values
| Characteristics | Values |
|---|---|
| Reset BIOS to default | Check if the USB device is allowed to wake the computer |
| Update or reinstall keyboard and mouse drivers | Enable the "Allow this device to wake the computer" option |
| Run the Hardware and Devices Troubleshooter | Open Command Prompt and enter the command to launch the Hardware and Devices Troubleshooter |
| Reset Power options settings | Open Command Prompt and execute the following command: "cmd" |
| Uninstall and reinstall keyboard driver | Open Device Manager, uninstall the keyboard driver, and reboot the device |
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What You'll Learn
Reset your system BIOS
Resetting your BIOS (Basic Input/Output System) can be a useful way to fix issues with your computer. Before you begin, check if you have access to the BIOS and can reset settings from there. If your only option is a manual reset, make sure you know how to do this for your specific computer model. You can search for videos or pictures that demonstrate the process for your computer model.
When performing a manual reset, make sure you turn off the computer and disconnect it from all power sources, including the laptop battery if it can be removed. For safety reasons, you should discharge yourself, for example, by touching a metal surface. This will prevent any damage to the mainboard or other components.
You can reset the BIOS manually by removing the CMOS battery from the mainboard. The battery is often a coin cell, similar to those used in wristwatches. Once the battery is removed, press the power button for about 15 seconds to discharge any residual energy stored in the system.
Another way to reset the CMOS is via a switch installed on the motherboard. The so-called CMOS jumper can be moved from the standard position to a delete position. The jumper is plugged onto two pins, and there is a third pin next to it that is not assigned. To reset the computer using this method, disconnect the PC from the power source, use a metal object to make contact between the "Reset CMOS" pins for about 10 seconds, then reconnect the power and boot up.
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Update or reinstall keyboard and mouse drivers
If you're experiencing issues with your keyboard and mouse not working after your computer wakes up from sleep mode, one solution is to update or reinstall the drivers for these devices. Here's a detailed guide on how to do this for both Windows and Mac systems.
Windows:
- Updating Drivers: Before updating, ensure your device and connection are functioning properly. Try plugging your keyboard and mouse into different USB ports or using different cables.
- To update your keyboard or mouse driver on Windows, press the Windows key and "R" simultaneously to open the Run dialog box.
- Type "devmgmt.msc" and click OK to launch the Device Manager.
- Expand the "Universal Serial Bus controllers" category and right-click on the device causing issues.
- Select "Update driver" and choose "Search automatically for updated driver software."
- Windows will then find and install the latest driver.
- Finally, restart your computer for the changes to take effect.
- Reinstalling Drivers: If updating doesn't work, you can try reinstalling the driver. Open Device Manager again using the method described above.
- Double-click on "Mice and other pointing devices" for your mouse or expand the relevant category for your keyboard.
- Right-click on the device you want to uninstall and select "Uninstall device."
- Check the box next to "Delete the driver software for this device" and click "Uninstall."
- After uninstalling, restart your computer, and Windows will automatically reinstall the driver.
Mac:
- Updating Drivers: On a Mac, many drivers are installed simply by updating your macOS. However, third-party devices may require additional driver installations.
- Check your device's manual or the manufacturer's website to determine the required drivers.
- If you're installing a driver from a third-party developer, you may need to update your security preferences to allow installations from unidentified developers.
- Go to Security & Privacy settings and follow the steps to allow installations from unidentified developers.
- Reinstalling Drivers: For reinstalling drivers on a Mac, shut down your Mac and disconnect all USB devices except for the keyboard and mouse.
- Press and hold the power button for 10 seconds, then release it.
- After a few seconds, press the power button again to turn on your Mac.
- Reconnect your USB devices one by one and check if they're working properly.
By following these steps, you can update or reinstall your keyboard and mouse drivers, potentially resolving any issues caused by outdated or corrupted drivers.
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Run the Hardware and Devices Troubleshooter
If your mouse and keyboard stop working after your PC wakes up from sleep mode, you can try running the Hardware and Devices Troubleshooter. This issue is common among Windows users, and there are several solutions to fix it.
To run the Hardware and Devices Troubleshooter, you need to use the Command Prompt as it is not available in the Windows 10 Settings app. First, launch the Command Prompt and paste the following command:
Powershell -executionpolicy unrestricted $troubleshooter = new-object -com
Object -comObject Microsoft.Troubleshooting.Object $troubleshooter.GetExpertMode() >$null
$troubleshooter.RunDiagnostics("Microsoft.HardwareDiagnostic")
Then, press Enter. After executing the command, close the Command Prompt and check if your mouse and keyboard are working again.
If you are using a Bluetooth keyboard or mouse, you may encounter issues with waking your system from sleep mode. In this case, you can try customising the Microsoft Bluetooth stack or your laptop's proprietary Bluetooth stack to allow wake-up by Bluetooth devices.
Additionally, you can try updating or reinstalling your keyboard and mouse drivers. You can do this by uninstalling the current drivers, restarting your computer, and letting Windows install the latest drivers automatically.
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Check Power Management settings
If your keyboard and mouse are not working after waking up your Windows computer from sleep mode, it could be because of your Power Management settings. To check and adjust these settings, follow these steps:
First, open the Task Manager by pressing the Windows key + R together. This will open the Run dialog box. Then, type "devmgmt.msc" and press OK. This will launch the Device Manager.
In the Device Manager, expand the Keyboards option by clicking on the drop-down arrow beside it. Right-click on your keyboard device driver and select Properties. In the Properties window, go to the Power Management tab. Here, you will see an option that says, "Allow the computer to turn off this device to save power." Make sure to uncheck the checkbox beside this option. Click on OK to save the changes.
Next, you will need to check the Power Management settings for your mouse. In the Device Manager, expand the "Mice and other pointing devices" node. Right-click on your USB mouse and select Properties. Click on the Power Management tab and check whether the "Allow this device to wake the computer" option is enabled. If it is disabled, enable it by clicking on the checkbox adjacent to it. Click OK to save the changes.
By following these steps, you can ensure that your keyboard and mouse are not turned off by the computer to save power when it is in sleep mode. This should help resolve the issue of your devices not working after waking up your computer from sleep.
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Uncheck Allow the computer to turn off this device to save power
If you're experiencing issues with your mouse and keyboard not working after your Windows computer wakes up from sleep mode, one possible solution is to uncheck the "Allow the computer to turn off this device to save power" setting. This setting can be found in the Device Manager, and it controls how the network card is handled when the computer enters sleep mode.
Here's a step-by-step guide to unchecking this setting:
- Open the Device Manager. You can do this by searching for "Device Manager" in the Start menu or by pressing Win + X and selecting "Device Manager" from the menu.
- In the Device Manager window, expand the "Network Adapters" section. You can do this by clicking the small arrow next to the section name.
- Right-click on your network adapter and select "Properties".
- In the Properties window, navigate to the Power Management tab.
- Here, you will find the "Allow the computer to turn off this device to save power" setting. Uncheck the box next to this setting to disable it.
- Click "OK" or "Apply" to save the changes.
By unchecking this setting, you are instructing Windows not to put the network card into sleep mode when the computer is inactive. This can help resolve issues with peripheral devices, such as your mouse and keyboard, not working properly after the computer wakes up from sleep.
It's important to note that this setting is enabled by default, and unchecking it may result in reduced battery life, especially for laptop users. Additionally, if you have Bluetooth or RFID devices, you may need to uncheck this setting for those specific devices to ensure they remain connected.
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