Ashwin Lewis
BetterSleep is a subscription service that offers a free trial period for new users to explore its features. The subscription can be initiated via bettersleep.com, the Apple Store, or the Google Play Store. It is important to note that subscriptions automatically renew unless the automatic renewal is canceled at least 24-48 hours before the trial ends or the renewal date. Canceling a subscription does not guarantee a refund, and refunds are considered on a case-by-case basis. To cancel your BetterSleep subscription, you must do so through the same platform and profile with which the subscription was created. This guide will walk you through the steps to cancel your BetterSleep subscription and provide helpful tips to ensure a smooth process.
| Characteristics | Values |
|---|---|
| How to cancel | Tap on 'Cancel Subscription'. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled. |
| When to cancel | Cancel at least 24-48 hours before the trial ends or before the renewal date as per the terms of purchase displayed at the time of signup. |
| Access after cancellation | You will still have access to the Premium app version until the end of the current billing cycle. |
| Refunds | Canceling a subscription does not automatically initiate a refund if it's already been charged. |
| Contact | BetterSleep Support Team can guide you on how to manage your subscription but cannot cancel it for you. |
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What You'll Learn
Cancelling a Better Sleep subscription on iOS
Step 1: Navigate to Your iOS Settings
Begin by accessing the settings on your iOS device. This is where you will manage and cancel your subscriptions.
Step 2: Access Your Apple ID and Subscriptions
Once in the settings, locate and click on your name or profile picture at the top of the page. This will lead you to your Apple ID and subscription management options.
Step 3: Locate the Better Sleep Subscription
Under your Apple ID, click on 'Subscriptions'. Here, you will find a list of all your active subscriptions, including Better Sleep. If you are unable to locate the subscription, it may already be cancelled, and you can verify this by checking for an expiration message.
Step 4: Cancel the Subscription
After locating the Better Sleep subscription, tap on it, and you should see the option to 『Cancel Subscription』. Tap on this button to initiate the cancellation process. You may need to scroll down to find this option.
Important Notes:
- It is important to remember that cancelling a subscription does not automatically initiate a refund, and you may still have access to the service until the end of the current billing cycle or trial period.
- Ensure that you cancel the subscription at least 24-48 hours before the renewal date to avoid automatic renewal.
- Deleting the Better Sleep app does not cancel the subscription.
If you encounter any difficulties during the cancellation process or need further assistance, you can always contact Apple Support for help. They provide a list of phone numbers that you can use to reach out for support.
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Cancelling a Better Sleep subscription on Android
Step 1: Open the Google Play Store
Start by opening the Google Play Store on your Android device. This is where you will manage and cancel your Better Sleep subscription.
Step 2: Access the Menu
Once you have the Google Play Store open, locate the main menu. It is usually located in the top right corner and denoted by a round icon with a letter inside. Tap on that icon to access the menu.
Step 3: Navigate to "Payments and Subscriptions"
From the menu options, select "Payments and Subscriptions." This section will allow you to manage and cancel your subscriptions.
Step 4: Select the Better Sleep Subscription
In the "Payments and Subscriptions" section, look for the Better Sleep subscription. You should see it listed among your other subscriptions. Tap on the Better Sleep entry to access its management options.
Step 5: Cancel the Subscription
On the Better Sleep subscription page, you will find the option to cancel the subscription. Tap on "Cancel Subscription" to initiate the cancellation process. You may be asked to confirm your choice, so ensure you read through the instructions carefully.
It is important to note that, as per Better Sleep's FAQ, subscriptions initiated through the Google Play Store must be managed and cancelled through the same store and profile they were created with. Therefore, if you subscribed to Better Sleep through a different platform, such as iOS or a third-party service, you would need to follow the cancellation process specific to that platform.
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Cancelling a free trial
If you signed up for a free trial subscription on your iPhone and do not want to renew it, you must cancel it at least 24 hours before the trial ends.
- Go to Settings.
- Tap your profile picture or name.
- Tap Subscriptions.
- Tap the subscription.
- Tap Cancel Subscription.
If you do not see the subscription listed, it may be through the developer and not Apple. In this case, you can contact the developer for more information.
Trials or subscriptions initiated on Android in the Google Play Store can be managed by the user via their Google Play Store profile. Here is how you can cancel the automatic renewal of a subscription purchased in the Google Play Store:
- Open the Google Play Store app.
- Tap your profile picture or the icon in the top right corner.
- Tap Payments and subscriptions > Subscriptions.
- Select the subscription.
- Tap Cancel Subscription.
Please note that subscriptions automatically renew unless the automatic renewal is canceled at least 24-48 hours before the trial ends or the renewal date, as per the terms of purchase displayed at the time of signup.
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Cancelling a paid subscription
Cancelling a BetterSleep subscription purchased through the Apple Store
Subscriptions initiated on iOS in the Apple App Store can only be managed by the user via their Apple profile. To cancel the subscription, you will need to locate the subscription in your Apple profile and tap on "Cancel Subscription". If there is no cancel button or you see an expiration message in red text, the subscription is already canceled. If you are unable to find the subscription, you may need to contact iTunes Support for assistance.
Cancelling a BetterSleep subscription purchased through the Google Play Store
Trials or subscriptions initiated on Android in the Google Play Store adhere to Google Play Store's terms of purchase and can be managed by the user via their Google Play Store profile. To cancel the automatic renewal of a subscription purchased in the Google Play Store, you will need to access your subscriptions in the Google Play Store and turn off automatic renewal.
Cancelling a BetterSleep subscription purchased through bettersleep.com
To cancel a subscription purchased directly through bettersleep.com, you will need to follow the instructions provided on their website. Cancelling a subscription does not automatically initiate a refund, and refunds are not guaranteed. BetterSleep may consider refunds on a case-by-case basis for exceptional situations, such as unauthorized or accidental purchases.
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Requesting a refund
To request a refund for your Better Sleep subscription, you must follow the same method and use the same store and profile that you used to create the subscription. For instance, if you subscribed via iOS or Google Play, you must cancel the subscription and request a refund directly through them.
- Go to your iOS Settings.
- Find and click on your name at the top of the page.
- Click on 'Subscriptions'.
- From this view, you can cancel and manage your subscriptions.
To cancel your subscription on Google Play:
- Open the Google Play Store.
- Tap 'Menu' and then select 'Subscriptions'.
- On your list of subscriptions, tap the Sleep.com app.
- From here, you'll be able to cancel and manage your subscription.
Please note that cancelling a subscription does not automatically initiate a refund if it has already been charged. Better Sleep mentions in their Terms and Conditions that they do not offer refunds or credits for subscriptions. However, they may consider refunds on a case-by-case basis for exceptional situations, such as unauthorised or accidental purchases that are reported immediately. If you have any questions, you can contact Better Sleep support, and they will be happy to assist you.
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