Miya Pearson
If your printer is in deep sleep mode, it may be frustrating to get it to print anything. While some users have found success by opening and closing the front cover where the toner is, others have had to resort to turning the printer off and on again. Here are some ways to prevent your printer from entering deep sleep mode and what to do if it's already there.
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What You'll Learn
Unplug the printer and plug it back in
If your printer is in deep sleep mode, it may be frustrating when you need to print something urgently. Deep Sleep mode uses less power than Sleep mode, and the machine will wake up when it receives a fax, computer data, or when you make a copy. You can also wake the printer by pressing a key on the control panel.
However, if you need to wake your printer up immediately, unplugging it and plugging it back in is an effective method. This method is known as power cycling and can help reset the printer, bringing it out of its deep sleep.
To power cycle your printer, locate the power cord at the back of the machine and the power outlet it is connected to. Ensure the printer is turned on, then unplug the power cord from the outlet. You can turn off the power button if you wish, but this is not necessary as the printer will be powered off once unplugged. Wait for a few seconds, then plug the printer back into the power outlet. Power cycling can help reset the printer, and it should now be out of deep sleep mode.
If your printer is still not responding, you may need to try other methods to wake it up. Some printers have a Sleep Time menu that allows you to adjust the length of time before the machine enters Sleep mode. You can also try updating the firmware for your machine or reinstalling the software.
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Update your Windows computer's printer settings
To update your Windows computer's printer settings, follow these steps:
- Check if your printer has sleep mode enabled: Go to Control Panel > Devices and Printers. Right-click on the printer and select Printer Preferences. Look for an option to disable sleep or time-out mode. You can also right-click on the printer, choose Printer Properties, and look for similar functions. Refer to the printer's manual or the manufacturer's support for additional help.
- Disable specific Windows settings: Go to the Control Panel and select Power Options. Click on Change plan settings for your selected power plan, then click on Change advanced power settings. Disable the setting that keeps USB ports live.
- Open the Printer Properties: Navigate to the Printers folder and open it. Click on the Ports tab and then click on Add Port. If the Add Port option is unavailable, log in with administrative privileges.
- Select Standard TCP/IP Port: Choose Standard TCP/IP Port and click New Port. Follow the Standard TCP/IP Printer Port Wizard by clicking Next.
- Enter the IP address: Type in the IP address of your Brother machine as the Printer Name or IP address. If you receive an error message, adjust the Port Name field by adding a letter to the end. Do not change the Printer Name or IP Address field.
- Test printing: Attempt to print a document or a test page. If it prints successfully, your printer and driver are working correctly. It is recommended to update the firmware for your machine.
- Reinstall software: If printing fails, cancel the print job and uninstall the Brother software. Click on Brother Utilities, select your model, click on Tools, and then Uninstall. Restart your computer.
- Install or reinstall the software: Install or reinstall the MFL-Pro Suite using the Full Driver and Software Package. Download it from the official website or install it from a compatible CD. Once complete, attempt to print again.
While these steps can help update your Windows computer's printer settings, it's important to note that some printers may have different procedures for disabling deep sleep mode. Some Brother printers, for example, require specific button combinations to access the "Deep Sleep" menu and turn it off. Additionally, certain firmware updates may impact the ability to configure deep sleep settings.
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Check the machine's display for error messages
If your printer is stuck in deep sleep mode, you can try checking the machine's display for any error messages. Error messages can provide valuable information about what might be preventing the printer from waking up from its deep sleep.
To check for error messages, locate the machine's display panel, which is usually found on the front or top of the printer. The display may show error codes, flashing lights, or error messages in text or symbolic form.
Common error messages or codes related to deep sleep issues include:
- "Sleep" or "Deep Sleep" displayed on the control panel, indicating that the printer is in a sleep mode.
- Error codes or messages related to network connectivity issues, such as "Offline" or "Unable to connect."
- Warning indicators, such as flashing lights or error codes, that signal low ink or toner levels, paper jams, or other maintenance issues.
- Error messages related to firmware or driver compatibility, which may cause the printer to function incorrectly or not respond to wake-up commands.
Once you have identified any error messages or codes, you can refer to the printer's user manual or seek online resources for troubleshooting steps specific to the error. This may involve adjusting settings, updating firmware or drivers, or performing maintenance tasks such as clearing paper jams or replenishing ink or toner.
By addressing the specific error messages or codes displayed on the machine, you can increase the chances of successfully waking your printer from its deep sleep mode and restoring its normal functionality.
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Install or reinstall the MFL-Pro Suite
If your Brother printer is not printing after entering Deep Sleep mode, you may need to install or reinstall the MFL-Pro Suite. Before doing so, you should check if there is paper in the tray and clear any error messages on the machine's display.
To install or reinstall the MFL-Pro Suite, first, check if you have a compatible CD for your operating system. If so, you can install the software using the CD. If not, you can download the Full Driver and Software Package from the Brother website.
For a wired installation on Windows, follow these steps:
- Choose "Yes, I have a USB cable to use for the installation" and click "Next".
- Connect the USB cable to your computer and your Brother machine, ensuring the machine is powered on.
- Select the Brother machine and click "Next".
For a wireless installation on Windows:
- Gather your wireless network SSID/network name and network key/password.
- Place a check in the "Checked and Confirmed" box and click "Next".
- Temporarily connect the USB cable to your computer and Brother machine, ensuring the machine is powered on.
- Select the Brother machine and click "Next".
After the installation is complete, attempt to print a document or test page. If it prints successfully, your printer and driver are working correctly. If not, you may need to update the firmware for your machine or check your network connectivity.
You can also refer to the Brother website for video instructions on downloading and installing the MFL-Pro Suite.
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Adjust the Sleep Time setting
Adjusting the Sleep Time setting on your printer can help you manage its power consumption and performance according to your usage needs. Here are the steps to adjust the Sleep Time setting and take your printer out of deep sleep:
- Access the Control Panel: Go to the Control Panel on your computer and navigate to "Devices and Printers." Right-click on the printer in question and select "Printer Preferences" or "Printer Properties."
- Disable Sleep Mode: Look for an option to disable sleep mode or time-out settings. This may be found under "Preferences" or "Properties," depending on your printer model. You may also refer to the printer's manual or manufacturer's support for guidance specific to your printer model.
- Adjust Sleep Time Settings: If you want to adjust the Sleep Time setting instead of completely disabling sleep mode, you can usually set the idle time before the printer enters Sleep Mode. This can range from 1 to 210 minutes, depending on your printer model.
- Choose Sleep Mode Type: Some printers offer different types of Sleep Modes, such as Auto (Intelligent Sleep Mode), Printer Default, and Manual. Auto mode adjusts the sleep time based on your printer usage frequency. Printer Default resets the timeout setting to the factory setting. Manual mode allows you to set a custom timeout value in minutes.
- Save Settings: After making any changes to the Sleep Time settings, remember to save them. You may need to save the settings as a preset to ensure your preferences are retained.
By adjusting the Sleep Time setting, you can customize your printer's behaviour when idle and prevent it from entering deep sleep at inconvenient times. This can help improve the printer's responsiveness and availability, especially if you print frequently or require immediate printing when sending a job.
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Frequently asked questions
Try opening and closing the front cover where the toner is kept. If this doesn't work, you may need to turn the printer off and on again.
On your printer, go to the Sleep Time menu, then press the down + back or down + stop/exit buttons simultaneously to access the Deep Sleep menu. From here, you can turn off deep sleep mode.
If you can't find the "Deep Sleep" menu, try looking for a Low Power option instead. Alternatively, you can set the sleep time to the maximum of 50 minutes.
