Taobao Wigs: Sleep-Friendly Hair Solutions

Don't Sleep is a shop on Taobao that sells wigs for cosplay. The wigs are designed to replicate the hairstyles of characters from popular anime, manga, and video games, such as Love Live!, Fate, Evangelion, and Guilty Crown. The wigs are described as being soft and easy to style, with strong and secure clips. However, some customers have noted that the colour of the wigs may differ slightly from the stock photos on the website.

Don't Sleep's Ayase Eli wig

The Don't Sleep Ayase Eli wig is a cosplay wig based on the Love Live! character Eli Ayase. Eli is a main character in Love Live!, and is known for her long blonde hair, usually tied into a ponytail with a white scrunchie.

The Don't Sleep wig is available on Taobao, a Chinese online shopping website. To purchase the wig, buyers outside of Mainland China will need to use a third-party agent. The wig is adjustable and should fit most head sizes. The colour may vary slightly from the stock photo, which depicts a yellow-gold shade, whereas the actual wig is more blonde. The bangs are not styled, so the wearer will need to style them themselves. The wig is described as being soft and not prone to tangling.

The Don't Sleep Ayase Eli wig has also been reviewed by Luna on their blog, where they note that the base wig is not very thick and that the net underneath can sometimes be seen. They also mention that the clip-on is shorter than expected, but that this may vary depending on the wearer's head.

The wig is suitable for cosplay, Halloween, costume parties, fashion, and fun. It should be washed in cold water, avoiding hot water and fire, and care should be taken to protect it from high temperatures.

Don't Sleep's cosplay wigs

Don't Sleep offers a wide range of cosplay wigs, from anime to video games. Their wigs are known for their softness and tangle-free nature, as well as their realistic appearance.

One popular wig from Don't Sleep is the Ayase Eli wig, which is a short, blonde wig with a high ponytail. The wig is described as being soft and easy to hand-comb, with minimal tangling. The wig's clip-on attachment is well-made and secure, although some reviewers have noted that the base wig could be thicker as the netting underneath is sometimes visible. The bangs also require styling, as they are not pre-styled like the rest of the wig.

In addition to the Ayase Eli wig, Don't Sleep offers a variety of other character wigs. For example, they have wigs for the characters of Love Live!, Fate, Evangelion, and more. They also offer a wig repair service, where you can pay to have your wig's bangs trimmed to your desired length.

Don't Sleep wigs are available for purchase through Taobao, a Chinese online shopping platform. However, keep in mind that you may need a third-party agent or a relative within Mainland China to facilitate the purchase.

Don't Sleep's customer reviews

Don't Sleep Customer Reviews

I've been buying from Don't Sleep for a while now and have had mixed experiences. On the one hand, their wigs are incredibly affordable, and the quality is generally good for the price. On the other hand, I've had issues with their customer service and shipping.

One time, I ordered a wig and it never arrived. I contacted customer support, and they told me to be patient and that it was probably just delayed. After a month of waiting, I reached out again, and this time they told me that my package had been delivered and that I had signed for it! I asked for proof of delivery, and they sent me a picture of a signature that clearly wasn't mine. At this point, they refused to help me any further and told me the issue was closed. I ended up having to dispute the charge with my credit card company to get my money back.

Another time, the wig I ordered arrived, but it was the completely wrong colour. I ordered light brown, and they sent me jet black. I contacted customer support, and they told me that I could return it but that I would have to pay for the return shipping to China. I asked if they could send me the correct colour and refund my return shipping costs, but they refused. In the end, I had to pay a lot of money to ship the wig back, and even then, they only refunded me a portion of the cost of the wig.

I've also had issues with hidden shipping fees. One time, I placed an order and was given a shipping estimate, but when the wig arrived, I was charged more than double the estimated shipping cost. When I contacted customer support about this, they told me that the initial estimate didn't include various taxes and fees and that this was stated in the fine print. I checked, and sure enough, it was there, but it was very misleading.

Overall, I would say that buying from Don't Sleep is a bit of a gamble. Sometimes you get a great wig at a fantastic price, and sometimes you get scammed. My advice would be to use a credit card that offers purchase protection so that you can dispute any fraudulent charges.

Don't Sleep's shipping and returns

Shipping from Taobao can be a complex process, especially when it comes to international orders. Here's a detailed guide to help you understand Don't Sleep's shipping and return policies when ordering from Taobao.

Shipping Process:

• Account Creation: To begin, you will need to create a Taobao account. This involves registering with your mobile phone number and verifying it with a confirmation code.
• Language Settings: Taobao's interface is primarily in Chinese. You can use tools like Google Translate to switch the website or app to English, making it easier to navigate.
• Address Setup: It is crucial to set your shipping address correctly. Taobao allows you to save multiple addresses, but changing them after placing an order can be tricky. Ensure you input the correct delivery address before submitting your order.
• Product Selection: Browse the Taobao platform to find the desired products. Check item details, reviews, and seller ratings to make an informed decision.
• Order Placement: Select the product specifications, such as colour and size, and add the items to your cart. Choose your shipping address and preferred payment method, then submit your order.
• Payment: Taobao/Alipay accepts international credit cards like Visa, MasterCard, and JCB. Make your payment and wait for the merchant to deliver the goods.
• Order Tracking: You can track your order's status, including dispatch and logistics information, on the order details page.
• Delivery and Inspection: Upon receiving your parcel, inspect it for any damage or discrepancies between the actual product and its description.

Return Process:

• Initiating a Return: If there is an issue with your order, you can initiate a return request through the Taobao app. This applies to eligible items, and you will need to specify the reason for the return.
• Seller Response: The seller has a certain amount of time (usually around 4 days) to respond to your return request. If they agree to the return, they will provide their return address.
• Return Shipping: You will be responsible for the cost of return shipping. Ensure you fill out the return address form accurately, using translation tools if needed, and pay the return shipping fee.
• Refunds: Once the seller receives the returned item, they will process the refund. The refund will be credited back to your original payment method.
• Timeline: The entire return and refund process can take some time, and you may need to wait several days for each step to be completed.

Please note that the above information is a general guide to Taobao's shipping and return processes. Don't Sleep may have specific policies or instructions, so be sure to refer to their website or contact their customer support for detailed information regarding your order.

Don't Sleep's customer service

Phone Support

Taobao phone support is available Monday to Sunday, 9 am to 6 pm. Here are the phone numbers for different regions:

• (852) 30183610
• (886) 277054306
• (65) 31633159
• (60) 392125564
• (61) 383738606

Please note that these numbers may change, so it is recommended to check the original Taobao customer support page to ensure you have the correct contact information.

Social Media

You can also reach out to Don't Sleep's customer service through their social media pages:

• Facebook: https://www.facebook.com/sea.taobao/ or https://www.facebook.com/taobao.global/
• Instagram: https://www.instagram.com/taobao.official/
• YouTube: Taobao has a channel, but the link is not provided.

Live Chat

If you need assistance with a payment, refund, or bank account issue, you will need to contact Alipay, as Taobao and Alipay share the same phone number. To reach Alipay live chat support, go to the live chat page and copy and paste the Chinese keywords "人工客服" into the dialog box. Click the grey "发送" button to send the query. This step tells Alipay that you need to chat with a real person.

Next, click the blue button that says "连接在线客服". The system will connect you with an Alipay customer support member, and you can chat with them in English or Chinese.

Contacting the Warehouse

If you have an issue related to your order, shipping, or warehouse, you can contact the warehouse directly through your Order Management Page. Log into your Taobao account and click on "跨境物流管理(cross-border logistics management)" in the upper right corner of the homepage.

On the "待集运订单(To be shipped)" tab, select your forwarder (by default, it is 官方配送服务). You can then click on "集运操作咨询(Consolidation Consultation)" or "问题咨询(Problem Consultation)" to contact the forwarder Customer Service.

Alternatively, on the "物流订单(Logistics Order)" tab, click on the blue icon to consult with the forwarder Customer Service.

Contacting the Seller

To contact the seller directly, you will need to download a software called Aliwangwang, which is the official chat app for Taobao. It is available for Windows, Mac, iOS, and Android. After logging in to Ali Wangwang, go to the product page and click the blue icon on the right corner.

If you have already placed an order, you can find the seller's Aliwangwang contact information next to the order number on the "已买到的宝贝(purchased)" page.

AliWangwang is the official chat software on Taobao, and chat history can be used as valid proof in case of a dispute.

Tips for Non-Chinese Speakers

If you don't speak Chinese, here are some tips for communicating with Don't Sleep's customer service:

• Use the chat function and Google Translate. First, let them know you're a foreigner and your Chinese is not good. This will help them use more basic Chinese.
• When using Google Translate, keep sentences short and simple. Chinese sentence structures and grammar are often quite simple, so focus on getting your message across clearly.
• Some helpful phrases to use include: 不好意思，我是外国人，我的汉子不好 (I'm a foreigner, my Chinese is bad), 你没送我的订单 (You haven't sent my order), and 我的订单有问题吗？(My order has a problem?).

Frequently asked questions