Miya Pearson
The Microsoft Surface Pro 4 is a versatile device with a range of features. However, some users have reported issues with the device related to its sleep mode. One common problem is the device's inability to wake up from sleep mode, often referred to as the Sleep of Death. While Microsoft has addressed some of the sleep mode issues, there are still concerns about the device's standby state, where the CPU can remain active, causing the device to heat up and deplete its battery. Additionally, users have reported issues with the clock not remaining synchronised and the alarm clock app not functioning properly when the device is in sleep mode. These problems have prompted discussions and workarounds within the Microsoft Surface community.
| Characteristics | Values |
|---|---|
| Clock synchronization | The clock may not remain synchronized and show the incorrect time. |
| Sleep/standby states | The Surface Pro 4 may not enter a low power state, causing the CPU to stay active and the device to become heated and battery depleted. |
| Sleep of Death | The Surface Pro 4 may experience the "Sleep of Death", a sleep-state issue invented by Microsoft, also known as "Modern Standby" or "S0ix". |
| Battery drain | The Surface Pro 4 may experience significant battery drain during sleep mode, resulting in no battery left in the morning. |
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What You'll Learn
The clock not remaining synced
The Microsoft Surface Pro 4 is a versatile device, but it has its share of issues. One of the problems that some users have reported is the clock not remaining synced, with the time and date settings becoming incorrect over time. This issue is not unique to the Surface Pro 4, as users of the Surface Pro 3 and Surface Book have also encountered similar problems.
There are several potential reasons why the clock on a Surface device might not stay synced. One possible cause is the device's settings, particularly the "Set time automatically" and "Set time zone automatically" options. In some cases, disabling and then re-enabling these settings has resolved the issue for users. This solution seems to work because it forces the device to respect the automatic settings, which may not be applied correctly otherwise.
Another factor that can affect the clock's accuracy is the device's location services. If location services are turned off, the Surface device will not be able to sync the time automatically, as this feature relies on location information. Therefore, ensuring that location services are enabled may help keep the clock synced.
In some instances, the problem with the clock not staying synced may be related to the device's drivers. Outdated or missing drivers can cause various issues on the Surface Pro 4, including problems with sleep mode. Updating the critical drivers can often fix these types of issues. To update drivers, users can use a dedicated tool such as PC HelpSoft Driver Updater, which can scan for outdated or missing drivers and install the latest versions.
Additionally, the clock synchronization issue could be related to how the device handles power and sleep modes. For example, if the Surface Pro 4 goes to sleep while plugged in and is then disconnected from power, it may continue to draw higher power in standby because it doesn't recognize it has been unplugged. This can result in excessive battery drain, and in some cases, it may affect the accuracy of the clock. To mitigate this, users can try disconnecting the device from power, waiting a few seconds, and then putting it to sleep.
In conclusion, while the clock not remaining synced is an inconvenience, there are several potential solutions that users can try. These include adjusting settings, enabling location services, updating drivers, and managing power and sleep modes effectively. By trying these fixes, users can hopefully resolve the issue and ensure their Surface Pro 4 clock stays accurate.
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Incorrect time settings
If you are experiencing incorrect time settings on your Surface Pro 4, there are several potential fixes you can try. Firstly, ensure that your device is up to date with the latest drivers. Outdated or missing drivers can cause various issues, including problems with sleep mode. You can use a dedicated tool like PC HelpSoft Driver Updater to scan for and update outdated drivers.
Another potential solution is to check your location settings. The "Set time automatically" feature relies on location services to sync the correct time. Ensure that location services are enabled, then reboot your device and see if the time remains accurate.
If the issue persists, try disabling the "Set time automatically" setting and manually setting the time. Afterward, you can re-enable the "Set time automatically" setting, which should now maintain the correct time.
In some cases, you may need to perform a force restart on your Surface Pro 4. To do this, press and hold the power button for at least 30 seconds or until the display turns on.
Additionally, you can try disabling hibernation mode. Go to Power & sleep settings and choose "Additional power settings." Set everything to "Hibernate" and save the changes. Then, put your device to sleep and try waking it up again.
If none of these solutions work, you may need to consider performing a fresh Windows install or exchanging your device for a new one.
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Sleep of Death
The Microsoft Surface Pro 4 has been known to have issues with its sleep/standby states. The device goes into standby (a low-power state) but not to a sufficient level, which can cause the CPU to remain active while the Surface Pro 4 is in transit or just lying idle. This results in a heated and battery-depleted device. This issue is not universal and seems to be random.
The "Sleep of Death" issue on the Microsoft Surface Pro 4 refers to when the device won't wake up from sleep mode. There are several quick solutions to this problem. Firstly, check if your device is charged by connecting the charger. If that doesn't work, disconnect all non-critical peripherals and try to wake up your device again. If the issue persists, perform a force restart by holding the power button for 30 seconds or more until the display lights up.
If none of the above solutions work, the problem might be related to your drivers. To fix this, ensure that all your drivers are updated. You can use a dedicated tool such as PC HelpSoft Driver Updater to find and install the latest drivers. Additionally, you can try disabling hibernation mode and putting your device to sleep again. This solution has been confirmed by a Reddit user and might help resolve the issue.
It is recommended to keep your Microsoft Surface Pro 4 updated with the latest software and drivers to avoid any potential issues with sleep mode and the "Sleep of Death" problem.
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Hibernation mode
The Microsoft Surface Pro 4 has had issues with its sleep mode, which have been addressed by Microsoft. The device would go into standby (a low-power state) but not a sufficient level, resulting in the CPU remaining active and the device becoming heated and battery-depleted.
It is important to note that hibernation mode can have some drawbacks. Restoring the user session depends on the computer's BIOS and architecture, and some computers can be "bricked" if the hibernation restore is interrupted. Additionally, hibernation mode can consume a significant amount of SSD storage.
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Battery drain
The Microsoft Surface Pro 4 has been known to experience battery drain issues while in standby mode. This is due to a software flaw that prevents the device from entering a full standby mode, resulting in the CPU remaining active and the device becoming heated. The issue is sporadic and does not affect all devices. However, when it does occur, the battery can deplete by up to 12% per hour, and the device can become unusually warm.
To mitigate this issue, users can try a few workarounds. One solution is to change the power settings to disable sleep and enable hibernate only. This can be done by going to the Cortana search box, typing in "Power Options", and selecting the second choice for the Control Panel. Here, users can change the settings for "Choose what the power buttons do" and "Choose what closing the lid does" to hibernate for both battery and plugged-in modes. This will cause the device to go into a deeper sleep state, resulting in near 0% battery depletion and preventing the device from heating up.
Another possible solution is to disable wireless connections while the device is in low power idle mode. This can be done by manually turning off Wi-Fi or by having Windows automatically manage the power of the Wi-Fi adapter when it is not in use. Additionally, users can try uninstalling and updating battery drivers, as some have found success in reducing battery drain by doing so.
It is important to note that Microsoft has acknowledged the sleep/standby issues with the Surface Pro 4 and is working on a solution. In the meantime, users can try the aforementioned workarounds to help reduce battery drain and prevent the device from heating up while in standby mode.
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Frequently asked questions
No, the clock does not work when the device is in sleep mode. Microsoft has acknowledged issues with the sleep/standby states for the Surface Pro 4.
The problem stems from the adoption of Intel's Skylake chipset, causing the device to enter a low power state but not a sufficient one. As a result, the CPU can remain active, leading to a heated and battery-depleted device.
To prevent sleep mode, you can disable sleep and enable hibernation only. Go to Power Options, click "Choose what the power buttons do," then disable "Sleep" and "Turn on fast startup."
No, the clock on the Surface Pro 3 does not keep time while off.
Ensure that Location Services are turned on, as the device requires this to sync time. If issues persist, consider reinstalling Windows or exchanging the device for a new one.
