Herbie Murray
Sleep Number's smart beds can be connected to Wi-Fi, allowing users to access a range of features. The Sleep Number app is required to get your bed online, and the app is available for both iOS and Android devices. However, some SleepIQ technology devices are not compatible with 5 GHz Wi-Fi, and the bed may not be compatible with captive portal networks.
| Characteristics | Values |
|---|---|
| Sleep Number App | Requires Wi-Fi to get bed online |
| SleepIQ Technology | Requires Wi-Fi to get bed online |
| SleepIQ Web Portal | Required to remove Wi-Fi network |
| 5.0 GHz Wi-Fi Networks | Not compatible with some SleepIQ technology devices |
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What You'll Learn
Sleep Number app
The Sleep Number app is available for iOS and Android devices and is required to get your bed online and use its smart features. The SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.
To get your bed online, open the Sleep Number app and log in if needed. Tap Smart Bed, then tap the bed settings icon in the top right corner. Select 'Connectivity' and 'Change Wi-Fi' to update your Wi-Fi network information. The app will scan for your Wi-Fi network. When prompted, select your Wi-Fi network and enter your Wi-Fi password.
Note that if you don't see your network listed, make sure your router is within 40 feet of your bed and your internet service is connected. If your Wi-Fi network password contains special characters, you may have trouble getting online. In this case, it is recommended that you change your password.
Some SleepIQ technology devices are not compatible with 5 GHz Wi-Fi, but all are compatible with 2.4 GHz. The Sleep Number app will only display acceptable available networks. Captive portal networks, which require you to sign in on a web page before connecting a device to the internet, are common in coffee shops and hotels. SleepIQ technology is a browserless device and therefore not directly compatible with captive portal networks. Contact your internet service provider to see if they can add your Sleep Number smart bed as a browserless device.
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SleepIQ technology
To get your Sleep Number bed online, open the Sleep Number app and log in. Tap 'Smart Bed', then the bed settings icon in the top right corner. Select 'Connectivity' and 'Change Wi-Fi' to update your Wi-Fi network information. The app will scan for your Wi-Fi network, and you will be prompted to select your network and enter your password. It is important to note that the router should be within 40 feet of the bed, and Wi-Fi passwords with special characters may cause issues.
If your Sleep Number bed is offline, certain features of the smart bed will not be available or function properly. To remove a Wi-Fi network, access the SleepIQ Web portal, as this cannot be done through the Sleep Number app.
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5.0 GHz Wi-Fi networks
Sleep Number beds use SleepIQ technology, which requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.
Some SleepIQ technology devices are not compatible with 5.0 GHz Wi-Fi networks, however, all are compatible with 2.4 GHz. The Sleep Number app will only display acceptable available networks.
To get your Sleep Number bed online, open the Sleep Number app and log in if needed. Tap Smart Bed, then tap the bed settings icon in the top right corner. Select "Connectivity" and "Change Wi-Fi" to update your Wi-Fi network information. The app will scan for your Wi-Fi network. When prompted, select your Wi-Fi network, and enter your Wi-Fi password. Note: If you don't see your network listed, make sure your router is within 40 feet of your bed and your internet service is connected. If your Wi-Fi network password contains special characters, you may have trouble getting online. We recommend changing your password if this happens.
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Captive portal networks
Sleep Number smart beds require a Wi-Fi connection to access the Sleep Number app and use its smart features. If the bed is not online, certain features will not be available and will not work properly.
A captive portal is a web page accessed with a web browser that is displayed to newly connected users of a Wi-Fi or wired network before they are granted broader access to network resources. It is a customised login page that users must interact with before connecting to a public or free Wi-Fi network. Once a user is authenticated, they must be validated against a database of authorised users before they can access the network. This allows the business to show users the terms of service to use the Wi-Fi hotspot.
Captive portals are critical for security and network management, offering several benefits to both network providers and users. They act as a checkpoint, ensuring only logged-in users can access the network, safeguarding it from unauthorised use and potential threats. By controlling access, captive portals can help ensure fair bandwidth distribution and a smoother connection for everyone. They often include terms and conditions that users must agree to, protecting the network provider by ensuring users acknowledge the rules governing their internet usage.
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Removing a Wi-Fi network
Sleep Number beds use SleepIQ technology, which requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.
To remove a Wi-Fi network, you need to access the SleepIQ Web portal. This cannot be done via the Sleep Number app. Your bed must be online and set up to remove your Wi-Fi network through the SleepIQ website. If your bed is offline, you can follow the instructions on the Sleep Number website to get your bed online.
To get your bed online, open the Sleep Number app and log in if needed. Tap 'Smart Bed', then tap the bed settings icon in the top right corner. Select 'Connectivity' and 'Change Wi-Fi' to update your Wi-Fi network information. The app will scan for your Wi-Fi network. When prompted, select your Wi-Fi network and enter your Wi-Fi password. If you don't see your network listed, make sure your router is within 40 feet of your bed and your internet service is connected. If your Wi-Fi network password contains special characters, you may have trouble getting online. In this case, Sleep Number recommends changing your password.
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Frequently asked questions
Yes, Sleep Number beds need WiFi to get online and use their smart features.
Open the Sleep Number app and log in if needed. Tap 'Smart Bed', then the bed settings icon in the top right corner. Select 'Connectivity' and 'Change WiFi' to update your WiFi network information. The app will scan for your WiFi network. When prompted, select your WiFi network and enter your WiFi password.
If your bed is offline, check that your router is within 40 feet of your bed and that your internet service is connected. If you have a new network name or password, make sure your router information is updated. If your WiFi network password contains special characters, you may have trouble getting online, so it is recommended to change your password.
