Miya Pearson
Sleep Number offers two primary shipping methods for their mattresses: Comfort Service Home Delivery and standard ground shipping. While Comfort Service Home Delivery includes the setup of your new mattress and the option to have technicians dispose of your old one, it does not include the removal of any existing mattress or base. Similarly, standard ground shipping does not include old mattress removal, as it only provides assembly instructions for the customer to build their bed themselves.
| Characteristics | Values |
|---|---|
| Mattress removal service | Optional |
| Cost | At your cost, fees may apply and vary depending on location |
| Items included | One mattress and one box spring, or one mattress and one Sleep Number adjustable base, Sleep Number non-adjustable base or Bunkie Board |
| Items not included | Bases, headboards, sideboards, metal bed frames, other bedroom furniture, non-Sleep Number adjustable bases, waterbeds and inserts, duvets, or foam toppers |
| Condition of mattress | Must be in a sanitary condition, no bed bugs or extreme soiling |
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What You'll Learn
Sleep Number's mattress disposal service
Sleep Number offers a mattress disposal service for customers purchasing a new mattress. This service is optional and includes the removal and recycling of your old mattress and box spring set when your new mattress is delivered.
The disposal service is only available with Sleep Number's Comfort Service Home Delivery option, which includes the setup of your new mattress and/or base. An adult (18 years or older) must be present during the delivery and setup process.
Fees may apply for the mattress disposal service, and prices can vary depending on your location. It is important to note that Sleep Number's Comfort Service Home Delivery option does not automatically include mattress disposal, and this service must be requested separately.
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Conditions for mattress removal
If you're looking to get rid of your old mattress, there are several options available to you. Many companies offer mattress removal services, and some will even do it for free if you're purchasing a new mattress from them. Here are the conditions you need to keep in mind for mattress removal:
Condition of the Mattress
Most companies will only take away mattresses that are in good condition. This means that the mattress should be free from stains, rips, tears, or any other damage. Some companies may have more specific requirements, so it's always good to check with them before scheduling a pickup.
Sanitary Conditions
Mattresses must also be in sanitary conditions for removal. Soiled, wet, or infested mattresses are usually not accepted by removal services. This is to ensure the safety and health of the removal team and to prevent the spread of any pests or diseases.
One-for-One Basis
Some companies, like Mattress Firm, offer a one-for-one removal service. This means that they will only take away your old mattress if you are purchasing a new one from them. They will also only remove or relocate the same type of item; for example, if you purchase a mattress, they will remove your old mattress, but they will only take away a box spring if your new order includes one.
Presence of an Authorized Person
During the removal process, an authorized person who is at least 18 years old must be present at the address. This person will need to be available for the entire day of the scheduled haul-away and will be required to sign for the service.
Additional Items
If you have other items besides the mattress that you need to be removed, most companies can accommodate this. However, the final cost of the pickup may vary depending on the number of items and the space they take up in the truck.
Recycling and Donation
If your mattress is in good condition, you may also consider recycling or donating it. Many recycling facilities can recycle 75%-90% of a mattress, and local charities and thrift stores often accept mattresses in usable condition. Check with your local organizations to see what their specific standards are for donations.
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Additional services offered
Sleep Number offers a range of additional services to enhance your sleep experience. Here are some of the key services offered:
Comfort Service℠ Home Delivery
Sleep Number offers a convenient home delivery service for its mattresses and bases. This service includes the delivery and full assembly of your new mattress, base, or smart bed. You can choose a date and time that works best for you. This service is required for certain products, such as the Sleep Number 360® smart beds with integrated bases or FlexFit™ adjustable bases.
Mattress Disposal
Sleep Number provides an optional mattress disposal service. When delivering your new mattress, their Home Delivery technicians can remove and dispose of your old mattress. This service is available for an additional fee, and the mattress being removed must be in a sanitary condition. The technicians will not move or remove beds infested with bed bugs or those that are unsafe due to extreme soiling. The disposal service includes the removal of up to one mattress and one box spring or adjustable base.
Installation and Setup
Along with delivering and assembling your new Sleep Number products, the Comfort Service℠ Home Delivery technicians will also install and set up your new smart bed. This includes the Sleep IQ® setup, ensuring you can utilize all the features of your new bed.
Packing Material Removal
Sleep Number also offers to remove and recycle the packing materials that come with your delivery. This service ensures that you don't have to worry about the disposal of boxes, packaging, and any other waste generated from the delivery and setup process.
These additional services provided by Sleep Number offer a comprehensive and convenient experience, ensuring you can enjoy your new mattress and smart bed without the hassle of assembly, disposal, and setup.
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Shipping methods
Sleep Number offers two primary shipping methods: Comfort Service Home Delivery and standard ground shipping.
Comfort Service Home Delivery
With Comfort Service Home Delivery, you can choose a date and time for a technician to deliver and assemble your new mattress and/or base. This service includes the setup of your new bed and Sleep IQ setup. Certain beds are only available via this delivery method, including Sleep Number 360 smart beds, integrated bases, and FlexFit adjustable bases.
Comfort Service Home Delivery may also include the disposal of your existing mattress, but this is an optional service with an additional fee that varies by location. The mattress being removed must be in a sanitary condition, and technicians cannot handle beds infested with bed bugs or those unsafe due to extreme soiling. The disposal service includes the removal of up to one mattress and one box spring or one mattress and one adjustable base.
Standard Ground Shipping
Standard ground shipping is the other shipping method offered by Sleep Number. Beds received via this method come with easy-to-follow assembly instructions, allowing customers to assemble the bed themselves. Certain beds are not available via ground shipping. Sleep Number bedding (excluding DualTemp layer) is shipped free within the contiguous 48 states via ground shipping. The DualTemp individual layer can be shipped via ground shipping or Comfort Service Home Delivery, with either method incurring shipping costs.
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Costs and fees
Sleep Number offers two primary shipping methods: Comfort Service Home Delivery and standard ground shipping.
The cost of shipping or delivery via either method is at the customer's expense and does not include return shipping.
Comfort Service Home Delivery includes the setup of your new bed and/or base and Sleep IQ setup. This service is required for Sleep Number 360 integrated bases and frames, and FlexFit adjustable bases. It does not include the removal of any existing mattress, base, or other furniture. Mattress disposal is an optional service, with prices varying depending on location. The mattress being removed must be in a sanitary condition, and technicians cannot move or remove beds infested with bed bugs or those unsafe due to extreme soiling.
Standard ground shipping provides easy-to-follow assembly instructions, allowing you to assemble your bed yourself. Certain beds are not available via this shipping method, including Sleep Number 360 smart beds with integrated bases or FlexFit adjustable bases.
Sleep Number bedding (excluding the DualTemp layer) is shipped free within the contiguous 48 states via ground shipping. The DualTemp individual layer can be shipped via ground shipping or Comfort Service Home Delivery, with the cost at the customer's expense.
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Frequently asked questions
Yes, Sleep Number offers mattress disposal as an optional service.
Yes, there is a fee for this service which varies depending on your location.
The service includes the removal of up to one mattress and one box spring, or one mattress and one Sleep Number adjustable base.
Yes, the mattress must be in a sanitary condition. Technicians cannot move or remove beds infested with bed bugs or those that are unsafe due to extreme soiling.
Yes, Sleep Number offers installation of Sleep Number furniture, removal and recycling of packing materials, and relocation of a mattress and box spring set within your home.
