Evie Summers
Sleep Number beds offer a range of remote controls that allow users to control the features of their mattress and/or adjustable base. The Sleep Number remote is not a mandatory accessory, as users can also control their mattress settings via the Sleep Number app. However, for those who prefer a remote, Sleep Number provides a variety of options, including the Sleep Number Smart Remote, the 360° smart 5 Button Remote, and the DualTemp™ Layer Remote, each with its unique setup process and features.
| Characteristics | Values |
|---|---|
| Remote Types | Sleep Number Smart Remote, Sleep Number 360® smart 5 Button Remote, Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote, DualTemp™ Layer Remote, FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014), All other Sleep Number® remotes |
| Remote Functions | Control the firmness and support of your mattress, adjust the bed position, control SleepIQ® or DualTemp™ settings |
| Setup Requirements | AA batteries, bed plugged into a grounded wall outlet, detachable power cord connected |
| Pairing Process | Press and hold the favourite button on the side of the base or the pairing button on the smart control system |
| Troubleshooting | Refer to Sleep Number 360 Smart Remote Troubleshooting, check power connections and perform a factory reset if necessary |
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What You'll Learn
How to set up a Sleep Number remote
Setting up your Sleep Number remote will allow you to control the various features of your mattress and/or adjustable base. The first step is to pair your remote. Here is how to set up a Sleep Number remote:
Sleep Number Smart Remote
Insert two AA batteries into the back of the remote. Make sure your bed is plugged into a grounded wall outlet.
To pair your smart remote:
- Press and hold the "Favorite" button on the side of the base.
- Or, press the pairing button on your smart control system if you have a mattress/integrated base.
Sleep Number 360® smart 5 Button Remote
If you've recently replaced your pump, you'll need to do a Factory Reset to pair your remote. Insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to "Setup Complete!". Make sure your bed is plugged into a grounded wall outlet.
For Sleep Number bases: Ensure the detachable power cord is firmly connected at the head of the bed.
Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote
If you've recently replaced your pump, you'll need to do a Factory Reset to pair your remote. Insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to "Setup Complete!". Make sure your bed is plugged into a grounded wall outlet.
Locate the "Favorite" button on the side of the bed. It has a Sleep Number logo and is at hip level. Select "Yes" when asked if your bed has a Sleep Number button at the hip. When prompted, press and hold the "Favorite" button for 10 seconds until it starts to flash.
DualTemp™ Layer Remote
Note: Only use your DualTemp remote with your DualTemp Layer. Remove the batteries from the remote. Unplug and plug in the Heating and Cooling Fan. Within 60 seconds, insert two AA batteries. Name your remote, so you know which DualTemp Layer it controls.
Wait 5 full minutes before pairing a second DualTemp Remote to the other side.
FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014)
Make sure the adjustable base is plugged in. Press and release the "Learn" button on the side of your adjustable base power box. A red light will appear on the power box.
At the same time, press and hold the "Raise Head" and "Flat" remote buttons for 10 seconds, until the remote display blinks and the LED on the power box starts flashing. Release the remote buttons once the power box LED starts flashing slowly and then rapidly.
All Other Sleep Number® Remotes
Insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to "Setup Complete!".
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How to reset a Sleep Number remote
To reset your Sleep Number remote, you will need to perform a factory reset. The process for doing this differs depending on the type of remote you have.
Sleep Number Smart Remote
- Press and hold the up arrow, down arrow, and enter buttons until the "Factory Reset" screen appears.
- Select "Yes" to reset your remote to factory settings.
- Follow the on-screen instructions until you see "Set Up Complete!".
Sleep Number 360® smart 5 Button Remote
- Insert two AA batteries into the back of the remote.
- Follow the guided setup instructions on the screen until you get to "Setup Complete!".
- If you have replaced your pump recently, you will need to do a factory reset.
Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote
- Insert two AA batteries into the back of the remote.
- Follow the guided setup instructions on the screen until you get to "Setup Complete!".
- If you have replaced your pump recently, you will need to do a factory reset.
Sleep Number DualTemp™ Layer Remote
- Remove the batteries from the remote.
- Unplug and plug in the Heating and Cooling Fan.
- Within 60 seconds, insert two AA batteries.
- Name your remote.
- Wait 5 minutes before pairing a second DualTemp Remote to the other side.
Sleep Number FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014)
- Ensure the adjustable base is plugged in.
- Press and release the "Learn" button on the side of your adjustable base power box.
- A red light will appear on the power box.
- Simultaneously press and hold the "Raise Head" and "Flat" buttons on your remote for 10 seconds until the display blinks and the LED on the power box starts flashing.
- Release the remote buttons once the power box LED starts flashing slowly and then rapidly.
All Other Sleep Number® Remotes
- Insert two AA batteries into the back of the remote.
- Follow the guided setup instructions on the screen until you get to "Setup Complete!".
Sleep Number Advanced Series Remotes
- Remove the batteries from the remote.
- Unplug and plug in the Firmness Control System or Heating and Cooling Fan.
- Within 60 seconds, insert two AA batteries.
- Wait 1 minute before pairing a second remote.
Sleep Number Innovation Series Remotes
- Insert a 9-volt battery into your remote.
- Unplug and plug in the Firmness Control system.
- Within 60 seconds, press R. If there is no R button, press the up arrow.
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Troubleshooting Sleep Number remote issues
Sleep Number remotes allow you to control the various features of your mattress and/or adjustable base. While the remote typically displays the required actions within the remote messaging, there are some general troubleshooting steps you can take if you encounter issues.
Remote Troubleshooting Steps:
- Take out the batteries and reinsert them. This is a good opportunity to replace them with fresh batteries.
- Restart or power cycle your bed. This can be done through the Sleep Number app on your smart device by navigating to Smart Bed and then Settings. If you don't have the app, you can perform a power cycle by unplugging the bed from the wall, waiting 20 seconds, and then plugging it back in.
- Run a Quick System Test through the Sleep Number app to rule out any larger issues. Go to Smart Bed, then Settings, and then Quick System Test. Follow the troubleshooting steps provided if any failures are identified.
- Retest the functionality to see if the remote is working as intended.
- If the issue persists, try the function with the Sleep Number app on your smart device to determine whether the issue is with the remote or the bed.
- Contact Sleep Number support for further assistance if needed.
Software Updates: Recovery Mode or Update Failed
If your remote is stuck in recovery mode or a software update failed, try the following:
- Unplug the power cord for the bed from the wall outlet for 20 seconds and then plug it back in.
- Wait 2 minutes for the pump to power up.
- Remove the batteries from the remote for 10 seconds and then reinsert them.
- Check if the Bluetooth icon has stopped flashing and the remote has full battery life.
- Place the remote near the bed and let it fall asleep.
- Allow the remote to finish the software update overnight.
Common Error Codes:
- E13 (SleepIQ server error)
- E14 or E16 (DualTemp Connectivity Error)
- E2 (Inflation Error)
- ER, E or E0
- EX2
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Sleep Number remote types
Sleep Number offers a variety of remote types to control the features of your mattress and/or adjustable base. The type of remote you need depends on the type of Sleep Number bed you have.
Traditional Sleep Number Remote
The traditional remote is compatible with Sleep Number 360 smart beds, Sleep Number c1 smart beds, and traditional Sleep Number beds. It allows you to control the firmness and support of your mattress to find your ideal Sleep Number setting. This remote has 12 buttons and requires two AA batteries.
Sleep Number Smart Remote
The Sleep Number Smart Remote is compatible with current-generation Sleep Number smart beds with FlexFit 1, FlexFit 2, or FlexFit 3 smart adjustable bases purchased on or after April 11, 2023. It is also compatible with the Climate360 smart bed. This remote is not suitable for Sleep Number traditional mattresses. It requires two AA batteries and should be paired with your bed by pressing and holding the favourite button on the side of the base.
Sleep Number 360® smart 5 Button Remote
The Sleep Number 360 smart 5-button remote is suitable for Sleep Number bases. It requires two AA batteries and should be paired with your bed by pressing and holding the pairing button on your smart control system if you have a mattress/integrated base.
Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote
This remote is compatible with Sleep Number 360 smart beds and requires two AA batteries. To pair it with your bed, locate the Favourite button on the side of the bed and press and hold it for 10 seconds until it starts flashing.
DualTemp™ Layer Remote
The DualTemp remote is to be used exclusively with the DualTemp Layer. It requires two AA batteries. To pair, remove the batteries from the remote, unplug and plug in the Heating and Cooling Fan, and insert the batteries back into the remote within 60 seconds.
FlexFit™ or FlexFit™ + Remote
The FlexFit or FlexFit + Remote was sold from 2012 to 2014 and is compatible with adjustable bases. It does not require batteries and can be paired by pressing and releasing the Learn Button on the side of the adjustable base power box.
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Sleep Number remote buttons and their functions
Sleep Number remotes allow you to control the various features of your mattress and/or adjustable base. The first step to using your remote is pairing it with your bed. The process for pairing your remote will depend on the type of remote and bed you have.
Sleep Number Smart Remote
To pair your Sleep Number Smart Remote, insert two AA batteries into the back of the remote. Make sure your bed is plugged into a grounded wall outlet. Press and hold the favourite button on the side of the base or the pairing button on your smart control system if you have a mattress/integrated base.
Sleep Number 360® smart 5 Button Remote
If you've recently replaced your pump, you'll need to do a Factory Reset to pair your remote. Insert two AA batteries into the back of the remote and follow the guided setup instructions on the screen until you get to Setup Complete! Make sure your bed is plugged into a grounded wall outlet. For Sleep Number bases, ensure the detachable power cord is firmly connected at the head of the bed.
Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote
If you've recently replaced your pump, you'll need to do a Factory Reset to pair your remote. Insert two AA batteries into the back of the remote and follow the guided setup instructions on the screen until you get to Setup Complete! Make sure your bed is plugged into a grounded wall outlet. Locate the Favourite button on the side of the bed. It has a Sleep Number logo and is at hip level. Select "Yes" when asked if your bed has a Sleep Number button at the hip. When prompted, press and hold the Favourite button for 10 seconds until it starts to flash.
Sleep Number DualTemp™ Layer Remote
Note: Only use your DualTemp remote with your DualTemp Layer. To pair your remote, remove the batteries and unplug and plug in the Heating and Cooling Fan. Within 60 seconds, insert two AA batteries. Name your remote so you know which DualTemp Layer it controls. Wait 5 full minutes before pairing a second DualTemp Remote to the other side.
FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014)
Make sure the adjustable base is plugged in. Press and release the Learn Button on the side of your adjustable base power box. A red light will appear on the power box. At the same time, press and hold the “Raise Head” and “Flat” remote buttons for 10 seconds, until the remote display blinks and the LED on the power box starts flashing. Release the remote buttons once the power box LED starts flashing slowly and then rapidly.
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Frequently asked questions
The Sleep Number remote allows you to control the various features of your mattress and/or adjustable base.
To set up your Sleep Number remote, you will need to pair it with your bed. Make sure fresh AA batteries are inserted into the back of the remote, go to the “Settings” menu, select “Pair Bed”, and follow the prompts on the remote.
To reset your Sleep Number remote, press and hold the up arrow, down arrow, and enter buttons until the "Factory Reset" screen appears. Select "Yes" to reset your remote to factory settings.
There are several types of Sleep Number remotes, including the Sleep Number Smart Remote, the Sleep Number 360° smart 5 Button Remote, the Sleep Number DualTemp™ Layer Remote, and the FlexFit™ or FlexFit™ + Remote.
If your Sleep Number remote is missing portions of your Sleep Number setting, you can try resetting your remote or pairing it with your bed again. If the issue persists, you may need to contact Sleep Number support for further assistance.
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