Ashwin Lewis
Sleep Number offers a range of options for customers looking to upgrade their old air chambers. While some parts are available for purchase online, others may be covered under warranty. Sleep Number also provides troubleshooting support to help identify the correct replacement part, and installation services are available for an additional charge. For those with a smart bed, the Sleep Number app provides guidance on pairing the app with the bed. For traditional mattresses, Sleep Number provides detailed instructions on installing replacement parts, including pumps and air chambers. It is recommended that two people are involved in the installation process.
| Characteristics | Values |
|---|---|
| Upgrading old Sleep Number air chambers | Possible |
| Air chamber caps | Usually stored inside the base near the pump; can be ordered online or picked up at a Sleep Number store |
| Pump | Check indicator lights for power; usually located at the head or foot of the bed |
| Power check | Ensure the power cord is properly connected |
| Responsive Air | Can only be turned on or off in the Sleep Number app |
| Troubleshooting | Check hoses and connections, disconnect the hose from the air chamber, inspect for damage, reconnect, and check that the hoses are not kinked, bent, or run in tight angles |
| Replacement parts | Limited parts and accessories are available on sleepnumber.com for purchase; some parts may be covered under warranty |
| Installation | Videos and instructions are provided on sleepnumber.com; installation services may be available for an additional charge |
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What You'll Learn
Ordering replacement parts
You can order replacement parts for your Sleep Number bed online at sleepnumber.com or by visiting your local Sleep Number store. The website offers installation instructions and videos, and installation services may also be available for an additional charge.
If you are unsure which replacement part you need, Sleep Number provides troubleshooting resources to help you identify the correct part. You can also contact Sleep Number for assistance in choosing the right part. Some parts may be covered under your warranty, depending on how long you've owned your bed.
If your bed is losing air, you can find your white air chamber caps inside the base near the pump or where the hoses exit. If you do not have caps, you can purchase them at a Sleep Number store or order them online.
To temporarily fix air loss, inflate the affected side of the bed 15 Sleep Number setting points higher than your usual setting. Then, disconnect the hose and quickly cap the chamber. Sleep on your bed for 1-3 nights, or until you notice a change. After this trial period, contact Sleep Number to determine the next steps.
You can also swap hoses if only one side of the bed is losing air to help determine whether the issue lies with the air chamber or the pump.
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Troubleshooting air loss
If your Sleep Number bed is losing air, there are several troubleshooting steps you can take to identify and resolve the issue. Firstly, if you have Responsive Air® turned on, try turning it off in the Sleep Number app. If your bed is still losing air, check your hoses and connections for any damage or leaks. Locate the hose connections at the head of the bed by unzipping the mattress cover and, if necessary, removing any foam comfort pads. Disconnect the hoses and inspect the air chamber and hose connections for any signs of damage, such as cracks or breaks. Make sure there are black O-rings on the end of the air chamber connectors. If you notice any issues with the hoses or connections, repair or replace them as needed.
If you are experiencing air loss on only one side of the bed, it could be due to a loose or broken connection or a leak in the air chamber, pump, or hoses. To troubleshoot, start by checking the connections, hoses, and air chamber for leaks or damage. You can use a liquid leak detector to help locate any leaks. Once the leak is found, repair it using an air bed leak repair kit, which can be purchased online.
If you don't notice any air loss when the chambers are capped, the issue is likely with the pump. If your bed does not have SleepIQ® Technology, you can purchase a replacement pump online. However, if your bed has SleepIQ® Technology, contact Sleep Number support for further assistance. Additionally, if your pump seems to be constantly running or taking a long time to inflate, it could indicate a slow leak. Ensure that the air hoses are securely connected to the mattress on both sides of the bed. If the issue persists, try power cycling the bed by unplugging it for 60 seconds and then plugging it back in.
If you are unable to identify or resolve the air loss issue, you can refer to online resources such as videos that provide step-by-step directions for repairing your Sleep Number bed. You can also contact Sleep Number customer support for further assistance in determining the next steps. They may be able to help you identify the required replacement parts, which can be ordered online or may be covered under your warranty.
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Replacing the pump
If your Sleep Number bed is losing air, there could be an issue with your pump. Before replacing the pump, Sleep Number recommends checking your hoses and connections. You can do this by locating where your hoses connect to your bed—either at the side near the hip or at the head of the bed. Then, disconnect the hose from the air chamber and inspect for damage, such as cracks or breaks in the tubing, air chamber connections, or missing/damaged O-rings. Reconnect the hose after inspection.
Next, trace the hose from the air chamber to the pump and ensure that the hoses are not kinked, bent, or run at tight angles. Check that the hoses are firmly secured to the pump by lightly pulling on them. If your pump is not running, you can determine what kind of pump you have and order a replacement from Sleep Number.
While waiting for your replacement pump, Sleep Number provides the following comfort tips:
- Disconnect the hoses and cap off your air chambers.
- If one side won't fill with air, connect the working hose to fill that side before capping.
- Reposition the foam and top cover panel on the mattress and zip shut.
- Keep your mattress capped off until your replacement pump arrives.
- You can sleep on your mattress with the air chambers capped off.
- Normal delivery times for replacement parts are 3-5 business days.
Sleep Number also recommends filling your air chambers and capping your mattress to keep your bed full of air while you wait for your replacement pump.
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Using the Sleep Number app
The Sleep Number app allows users to adjust their Sleep Number settings, control their bed, and turn Responsive Air on or off. Responsive Air can be accessed by logging into the Sleep Number app, selecting Smart Bed, and choosing the side of the bed you want to set.
If your bed is losing air, you can use the Sleep Number app to turn off Responsive Air and sleep on your bed for 1-3 nights. If your bed is still losing air, you can check your hoses and connections. You can also use the app to inflate your smart bed to 100 on both sides.
The Sleep Number app can be used to control the Sleep Number smart bed. The app allows users to raise the head of their bed, snap or unsnap the straps connecting the mattress to the base, and return the bed to a flat position.
The Sleep Number app can also be used to troubleshoot and order replacement parts for your bed. If you are not sure what replacement part you need, Sleep Number's website can help you find the right one. You can also contact Sleep Number for help choosing the right part or to determine if your part is covered under your warranty.
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Installation services
Air chambers can be replaced by the user, and Sleep Number provides installation instructions and videos on their website. The process involves disconnecting the hoses from the air chamber, inspecting the chamber fitting, and then connecting the new air chamber. Here are the detailed steps:
First, locate the white air chamber caps, which are usually stored inside the mattress, base, or provided during delivery. If you do not have caps, you can order them online or visit a Sleep Number store. Disconnect the hoses from the air chamber by pushing on the tab on the connector while gently pulling. You may need to remove bedding to access the hoses.
Next, inspect the chamber fitting to see if the O-ring is intact and still attached to the pump hose. The O-ring may be stuck inside the pump hose fitting or may have fallen off. The head of the air chamber fitting (or "hull") can also break off, so be sure to check for this as well.
Now, connect the new air chamber. Attach the hoses to the chamber and push until you hear or feel them click into place. Adjust the Sleep Number setting on each side of the bed.
Finally, zip the mattress cover closed. If you have a memory foam mattress, make sure the border wrap extends over the air chambers before zipping the cover closed.
If you are uncomfortable performing this installation yourself, you may want to consider hiring a local handyman or repair service that can assist with the process.
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Frequently asked questions
Yes, you can upgrade your Sleep Number air chamber. Limited parts and accessories are available for purchase on the Sleep Number website. If you are unsure which replacement part you need, troubleshooting can help you find the right one.
You can order replacement parts online from the Sleep Number website or by visiting a Sleep Number store. Some parts may be covered under your warranty, depending on how long you have owned your bed.
If your bed is losing air, you can try inflating the side of the bed experiencing air loss 15 Sleep Number setting points higher than your preferred setting. If your bed is still losing air, check your hoses and connections for any damage or leaks.
If your air chamber is leaking, you can try swapping the hoses to determine if the problem is with the air chamber or the pump. If the problem is with the air chamber, you can contact Sleep Number to order a replacement. In some cases, the replacement may be covered under your warranty.
