Colin Snow
SleepIQ technology requires a Wi-Fi connection to get your bed online. Without a Wi-Fi connection, certain features of your smart bed will not be available and will not work properly. The Sleep Number app will only display acceptable available networks. To access your account from a web browser, go to sleepiq.sleepnumber.com.
| Characteristics | Values |
|---|---|
| SleepIQ technology requires a Wi-Fi connection | To get your bed online |
| To access certain features of your smart bed | |
| To remove a Wi-Fi network | |
| 5.0 GHz Wi-Fi networks | Not compatible with SleepIQ technology devices |
| 2.4 GHz Wi-Fi networks | Compatible with SleepIQ technology devices |
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What You'll Learn
SleepIQ technology requires Wi-Fi to get your bed online
SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly. For the best experience, check your router settings to ensure your internet service and wireless access point meet the SleepIQ technology requirements.
To remove a Wi-Fi network, you will need to access the SleepIQ Web portal – this cannot be done via the Sleep Number app. Your bed must be online and set up to remove your Wi-Fi network through the SleepIQ website.
Your smart bed works best with a 24/7 internet connection. Some SleepIQ technology devices are not compatible with 5 GHz Wi-Fi, but all are compatible with 2.4 GHz. The Sleep Number app will only display acceptable available networks.
To ensure your SleepIQ technology is compatible, set your radio mode to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ. Set your security/passcode to WPA or WPA2. Passwords are case sensitive and space sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi. Set Mac Filtering to be disabled or add the pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64. Set your primary DNS to 8.8.8.8 compatible. Using a mobile hotspot is not recommended, as this can result in interrupted connections and inaccurate sleep data.
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If your bed is offline, certain features will not work properly
SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is offline, certain features of your smart bed will not be available and will not work properly. For example, the Sleep Number app is only available for mobile devices and bed control options are only available on the Sleep Number app.
In some cases, Bluetooth may need to be re-started by the user by turning Bluetooth on and off and back on. The Sleep Number app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
To ensure your bed is online, check your router settings to make sure your internet service and wireless access point meet the SleepIQ technology compatibility requirements. For example, radio mode should be set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ. Security/Passcode should be set to WPA or WPA2. Passwords are case sensitive and space sensitive and must be between 8 and 63 characters.
Your smart bed works best with a 24/7 internet connection. Some SleepIQ technology devices are not compatible with 5 GHz Wi-Fi, however, all are compatible with 2.4 GHz.
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The Sleep Number app is only available for mobile devices
SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly. For the best experience, check your router settings to ensure your internet service and wireless access point meets these requirements.
In some cases, Bluetooth may need to be re-started by the user by turning Bluetooth on and off and back on. The Sleep Number app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
Radio Mode should be set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ. Security/Passcode should be set to WPA or WPA2. Passwords are case sensitive and space sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi. Mac Filtering should be set to be disabled or add pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64. DNS: Primary DNS should be 8.8.8.8 compatible. Mobile hotspots are not recommended as they can result in interrupted connections and inaccurate sleep data.
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The SleepIQ website can be accessed via a web browser
SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly. The SleepIQ website can be accessed via a web browser. To do this, go to sleepiq.sleepnumber.com to access your account. The Sleep Number app is only available for mobile devices and bed control options are only available on the app.
To access the SleepIQ website, your OS Requirements are Windows 7 or later or Mac OS 10.9 or later. Your Browser Requirements are Google Chrome 46 or later, Firefox 40 or later, or Safari 8 or later.
To ensure your bed is online, check your router settings to make sure your internet service and wireless access point meet the requirements. Your Radio Mode should be set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ. Your Security/Passcode should be set to WPA or WPA2. Passwords are case sensitive and space sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi. Mac Filtering should be set to be disabled or add pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64. Your Primary DNS should be 8.8.8.8 compatible.
Using a mobile hotspot is not recommended as this can result in interrupted connections and inaccurate sleep data.
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SleepIQ technology is not compatible with 5 GHz Wi-Fi
SleepIQ technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly. For the best experience, check your router settings to ensure your internet service and wireless access point meets these requirements.
To ensure your SleepIQ technology is compatible with your Wi-Fi, you will need to set your radio mode to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ. Your security/passcode should be set to WPA or WPA2. Passwords are case and space-sensitive and must be between 8 and 63 characters. Passwords with special characters may cause failures to connect to Wi-Fi.
Additionally, the Sleep Number app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
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Frequently asked questions
SleepIQ technology requires a Wi-Fi connection to get your bed online.
Certain features of your smart bed will not be available and will not work properly.
You will need to access the SleepIQ Web portal. The bed must be online and set up to remove your Wi-Fi network through the SleepIQ website.
Your smart bed works best with a 24/7 internet connection. Some SleepIQ technology devices are not compatible with 5 GHz Wi-Fi, however, all are compatible with 2.4 GHz.
No, the Sleep Number app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
