Miya Pearson
If your Windows 10 PC is not waking from sleep mode with your keyboard, there are several troubleshooting steps you can take. First, check if your keyboard is functioning properly overall. Next, ensure that your keyboard is configured to wake the computer when you press a key. You can do this by opening the Keyboard control panel item, clicking on the Hardware tab, and then clicking on Properties. Click on the Power Management tab and verify that the Allow this device to wake the computer option is enabled. If you are using a Bluetooth keyboard, your computer might not be receiving Bluetooth signals while it is asleep, so you may need to update your Bluetooth driver or get a newer Bluetooth adapter. If you are using a wired USB keyboard, your computer may be reducing power to its USB ports while asleep, so it won't pick up any signals when you press a key. In this case, you can try heading to the Device Manager and expanding the Universal Serial Bus controllers section. Additionally, you can try disabling the fast startup feature in Windows 10, which can sometimes interfere with the boot-up process.
When Win10 wakes from sleep, keyboard doesn't work
| Characteristics | Values |
|---|---|
| Possible Causes | Computer system problem, incorrect Sleep key configuration, outdated OS, power management settings, faulty hardware, outdated drivers, USB power management issues, Fast startup feature, Hibernation mode, BIOS settings |
| Fixes | Update OS and drivers, check hardware and power settings, disable Fast startup and Hibernation mode, change BIOS settings, adjust power settings to avoid Sleep mode when plugged in, use non-Bluetooth devices, press power button |
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What You'll Learn
Check your Power Management settings
If your Windows 10 keyboard is not working after waking up your computer from sleep mode, you may need to check and adjust your Power Management settings.
Firstly, it is important to note that the ability to recover from sleep mode by pressing a key on the keyboard is dependent on the computer's motherboard. This ability is disabled in older Intel motherboards, and the only way to wake the computer from sleep mode is to press the power button. With most newer motherboards, you can wake the computer by pressing a key on the keyboard, but this requires ACPI support. To check if your computer is ACPI-compliant, refer to the printed documentation for your computer or motherboard, or contact the manufacturer.
If your computer supports ACPI, you can try the following steps to adjust your Power Management settings:
- Right-click on the Start Button, or press Win + X, to open the Power User menu.
- Select Device Manager. You will see a list of categories for the devices connected to your PC.
- If your keyboard won't wake up your PC, click the arrow next to "Keyboards" in the Device Manager.
- Double-click on each entry and check the Power Management tab.
- On each entry's Power Management tab, make sure that the "Allow this device to wake the computer" box is checked.
- Click OK when done, ensuring that you do this for all entries.
Additionally, you should also check a setting in your PC's power plan that allows it to turn off USB ports. To do this:
- Type "Control Panel" into the Start menu to open this utility.
- Change the "View by" option at the top-right to "Small icons" if needed.
- Go to "Power Options" and click on "Change plan settings" next to your current plan.
- Click on "Change advanced power settings" and then expand the "USB settings" and "USB selective suspend setting".
- Change the dropdown to "Disabled" and hit OK.
These steps will prevent your system from shutting off USB ports to save power, which should help it wake from sleep mode with a keyboard more reliably.
It is important to note that if you use a Bluetooth keyboard, your computer might not receive Bluetooth signals while it is asleep. In this case, you may need to update your Bluetooth driver or consider a newer Bluetooth adapter with better power management.
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Update your Bluetooth driver
If your keyboard doesn't work when your Windows 10 PC wakes up from sleep mode, it could be due to a Bluetooth driver issue. Here are some detailed steps to update your Bluetooth driver to try and fix the problem:
First, you need to identify the current version of your Bluetooth driver. To do this, open the Device Manager by searching for it in the Windows search box or by pressing Win + X and selecting it from the Power User Menu. In the Device Manager, expand the Bluetooth category by clicking on the arrow next to it. This will display the Bluetooth adapter name and its current driver version.
Next, you need to check for available updates for your Bluetooth driver. Right-click on the Bluetooth adapter name and select "Update Driver". Windows will then search for available updates and prompt you to install them if any are found. If no updates are available, you may need to visit the manufacturer's website to download and install the latest driver manually.
If you are using a Realtek Bluetooth radio, you can download the latest driver (version 1.5.1012 or later) from the Microsoft Support website. This is especially important if you are trying to update to Windows 10, version 1909 or 1903, as earlier versions of the Realtek Bluetooth driver are not compatible with these Windows updates.
For Intel Wireless Bluetooth adapters, you can use the Intel Driver & Support Assistant tool to scan your system and identify the latest compatible driver for your hardware. This tool will also help you download and install the driver.
If you are using a different Bluetooth adapter, you may need to contact the manufacturer to obtain the latest driver and seek guidance on installing it.
Once you have updated your Bluetooth driver, restart your computer and test if the keyboard now works when waking up your PC from sleep mode.
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Check your BIOS settings
If your keyboard doesn't work when your Windows 10 PC wakes from sleep mode, it may be due to your BIOS settings. BIOS, or Basic Input/Output System, is the firmware that your PC uses to manage hardware and boot the operating system.
To resolve this issue, you can check your BIOS settings by accessing the BIOS menu when your PC restarts. The process for accessing the BIOS menu can vary depending on your PC's make and model, so it's recommended to refer to the documentation that came with your computer or the OEM's website for specific instructions.
Once you have accessed the BIOS menu, navigate to the power settings section. Here, you will want to look for settings related to allowing the keyboard to wake the PC and ensure that they are enabled. For example, you may find a setting called "Wake on USB" or "Allow this device to wake the computer." Make sure that your keyboard is selected as a device that can wake the PC.
Additionally, if you are using a Bluetooth keyboard, there may be specific Bluetooth power management settings in the BIOS that need to be configured to maintain the connection while the PC is asleep. Again, refer to your PC's documentation or the OEM's website for instructions specific to your model.
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Check your keyboard and mouse are working
If your keyboard and mouse are not working when your Windows 10 PC wakes from sleep, there are several troubleshooting steps you can take to resolve the issue.
Firstly, check your hardware thoroughly. Ensure that your keyboard and mouse are plugged in correctly and try switching them to another USB port. If you're using a laptop, make sure you haven't accidentally disabled your keyboard or mouse using the function keys at the top. Check that the batteries in your wireless keyboard or mouse are positioned correctly and have enough charge. You can also try replacing them with new batteries or recharging them using the USB cable that came with the devices.
Next, you should check if your keyboard and mouse are working properly overall. Try your keyboard or mouse on a different PC, or test an alternative keyboard or mouse on your current PC. If your keyboard or mouse doesn't appear to be working at all, connect it to another PC to confirm if the issue is with the device or your computer.
If your keyboard and mouse are working on another PC, the problem may lie with your computer's power settings. Open the Keyboard control panel item, click on the Hardware tab, then Properties, and finally, the Power Management tab. Verify that the “Allow this device to wake the computer” option is enabled. If you're using a Bluetooth keyboard and mouse, your computer might not be receiving Bluetooth signals while it's asleep. Update your Bluetooth driver or consider getting a newer Bluetooth adapter with better power management.
Additionally, you can try turning your mouse or keyboard off and on again using the power button. If that doesn't work, close all open apps as they may be interfering with your PC's connection to the peripherals. Check for updates to ensure your PC is up to date and has the latest keyboard and mouse improvements.
If none of these steps resolve the issue, you may have experienced a system problem.
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Try using a non-Bluetooth device
If your Windows 10 keyboard doesn't work when your computer wakes up from sleep mode, it may be because you are using a Bluetooth keyboard. Many laptop manufacturers will not allow a Bluetooth device to wake the computer from sleep mode because of the power consumption required to keep the Bluetooth radio activated.
Therefore, a workaround is to use a non-Bluetooth device to wake the computer. If your laptop lid is closed, you can open it and use the embedded keyboard or pointing device. Alternatively, you can use an external non-Bluetooth keyboard or mouse to wake the computer. If you are unable to open the lid, or if your laptop is plugged into an external power source, you can change the Power settings in Windows to prevent the computer from going into Sleep mode when plugged in.
To check if your keyboard is allowed to wake your PC from sleep mode, right-click the Start Button or press Win + X to open the Power User menu, then select Device Manager. If you can't wake your PC from sleep with the keyboard, click the arrow next to Keyboards. This list will show one or more entries for your PC keyboard.
If you are using a Bluetooth keyboard, your computer might not receive Bluetooth signals while it's asleep. You can update your Bluetooth driver or consider getting a newer Bluetooth adapter with better power management. You can also run through a list of steps to fix Bluetooth in Windows to rule out any deeper problems. You can also run the automated Bluetooth troubleshooter in the Get Help app, which will automatically run diagnostics and attempt to fix most Bluetooth problems.
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Frequently asked questions
This could be due to a number of reasons. Your keyboard may not be working because of a system problem, or because your hardware doesn't support waking the computer from sleep. It could also be that your computer reduces power to its USB ports while asleep, so it won't pick up any signals from your keyboard.
There are several methods you can try to fix this issue. First, check your Device Manager settings and make sure your keyboard is enabled to wake the computer. You can also try updating your keyboard drivers, or changing your Power settings so your computer doesn't go into Sleep mode.
Press the Windows logo key and R at the same time, then type "devmgmt.msc" and press Enter. Double-click on "Keyboards", click on "Power Management", and check the box that says "Allow this device to wake the computer".
You can always use the power button to wake your computer from sleep mode, but this may be inconvenient. If you use a Bluetooth keyboard, you can try updating your Bluetooth driver or getting a newer Bluetooth adapter with better power management.
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