Colin Snow
The Logitech G933 headset is a wireless headset with a sleep mode feature. When the headset is in sleep mode, it can be challenging to activate it again. This issue has been reported by several users, who have shared their solutions on forums. Some users have found that unplugging the headset, removing the battery, and then plugging it back in without the battery can help. Others have suggested updating the firmware or forcing an update through the command prompt. While some users have reported success with these methods, others have continued to experience issues with the G933 headset going to sleep and not turning back on.
| Characteristics | Values |
|---|---|
| Stuck in sleep mode | G933 headset can get stuck in sleep mode and become inactive. |
| Solution | Unplug the headset USB and dongle, remove the battery, then plug the headset back in without the battery and force a firmware update via Command Prompt. |
| Charging | Ensure the headset is adequately charged. Try charging with a spare micro USB cable. |
| Firmware update | Try removing the battery and running the firmware update again. |
| Audio inactivity | G933 will go into sleep mode after 5 minutes of audio inactivity. |
| Wake up | G933 will not wake up from sleep mode due to audio events, only a button press will work. |
| Sleep indication | Logo breathing and strip lighting turning off indicate sleep mode. |
| Power off | After entering sleep mode, there is a 30-minute window before the headset fully powers off. Any audio event during this time will wake the headset. |
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What You'll Learn
Troubleshooting the G933 headset when it's stuck in sleep mode
If your G933 headset is stuck in sleep mode, there are several troubleshooting steps you can try.
First, ensure that your headset is adequately charged. Try using a different micro USB cable for charging and turn on the headset while it is still plugged in.
If charging is not the issue, the next step is to reset your headset. This can be done by following these steps:
- Unplug the headset USB from your computer.
- Unplug the dongle from your computer.
- Remove the battery from the headset.
- Plug the headset back into your computer via USB, without the battery.
- Force an update by opening Command Prompt and typing: "cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933".
- Plug in the dongle to your PC.
Your headset should now be reinstalling the update, and the issue should be resolved.
If the issue persists, you may need to adjust the value of G933Update_v27.exe. To do this, go to C:\Program Files\Logitech Gaming Software\FWUpdate\ and use the latest downloaded FW version number instead of incrementally adjusting the number.
Additionally, ensure that you have the Logitech Gaming Software installed on your computer. If you receive an error message stating that 'G933Update_v25.exe' is not recognized, you may need to set the correct location of the .exe file in Command Prompt.
If none of these steps resolve the issue, you may need to contact Logitech Support for further assistance.
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How to force update the G933 headset
Updating the firmware of your G933 headset can be a tricky process, and it seems that many users have experienced issues with their headsets after updating the firmware or allowing an automatic update.
Before attempting to force an update, it is recommended to try some basic troubleshooting methods. Some users have reported that their G933 headsets worked after swapping USB cables, or using a phone charger to charge the headset. If you are using a Windows 10 64-bit system, you may also want to try setting your headset to never go to sleep in the LGS.
If you are still experiencing issues, you may need to force an update to the firmware. It is recommended to only attempt this if you are confident with your computer skills, as it can be a complicated process.
Firstly, unplug the headset's USB cable from your computer, and unplug the dongle. Remove the battery from the headset, and then plug the headset back into your computer via USB (without the battery).
Next, open the Command Prompt on your computer. Type the following, and press enter after each line:
Cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933
G933Update_v25.exe /FORCE
After this, plug the dongle back into your computer, and the update should begin reinstalling.
If this does not work, you may need to try a hard reset. To do this, plug your G933 into USB power, and remove the left side plate (on the microphone side). Press and hold the hardware reset switch with a pin for two seconds.
If you are still experiencing issues, you may need to contact Logitech customer support, or consider purchasing a new headset.
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Charging the G933 headset
The Logitech G933 headset is a wireless headset that can also be used while charging. The G933 headset is powered by a battery housed in the right earcup. When the battery is fully depleted, it takes approximately 3.5 hours to reach a full charge on a standard USB output.
To charge the G933 headset, plug it in via the USB port on the bottom of the unit. The G933 headset will play a tone at a low charge, and the lighting will dim. At a critical charge level, the unit will play a tone, and the lighting will turn off. Use the USB charging cable to plug in the headset immediately if you hear these tones to ensure uninterrupted listening.
The G933 headset can also be charged while in use. The package includes a USB stick for wireless use, a USB wire, and a 3.5mm jack. The 3.5mm jack can be used for devices that do not support sound over USB. When using the headset wired, the lights-on setting will give about 5-6 hours of usage, while the lights-off setting will provide at least 10 hours of usage.
If your G933 headset is stuck in sleep mode, you can try charging it adequately with a spare micro USB cable. If that does not work, you can try the following:
- Unplug the headset USB from your computer.
- Unplug the dongle from your computer.
- Remove the battery from the headset.
- Plug in the headset through USB to your computer (without the battery).
- Force an update by going to Command Prompt and typing: cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933.
- Plug in the dongle to your PC.
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G933 headset going to sleep despite 'never sleep' setting
The Logitech G933 headset is a wireless headset that has been known to experience issues with sleep mode. Several users have reported that their G933 headset goes into sleep mode despite having the "never sleep" setting enabled. This issue can occur when the headset is out of range of the connection or when there is no sound for over 5 minutes. In some cases, the headset gets stuck in sleep mode and cannot be reactivated by simply turning it off and on again.
To resolve this issue, users have suggested several methods. One method is to reset the firmware or change the headset to factory settings. This can be done by first unplugging the headset USB and the dongle from the computer, then removing the battery from the headset. Once the battery is disconnected, plug the headset back into the computer without the battery and force an update by opening Command Prompt and typing the following:
Cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933
After this, plug in the dongle, and the update should reinstall. It is important to note that the command prompt string may vary based on the software's installation location. If the location is incorrect, an error message will appear. In such cases, it is recommended to try an alternative command, such as:
"G933Update_v27.exe"
Another suggested method to address the sleep mode issue is to ensure that the headset is adequately charged. Users can try charging the headset using a spare micro USB cable and turning it on while it is still plugged in. If charging does not resolve the issue, it may be necessary to contact Logitech Support for further assistance or to inquire about warranty options.
It is worth mentioning that some users have reported success in resolving the sleep mode issue by simply moving the microphone, which automatically reactivates the headset. However, this solution may not work for all users, especially if the headset is stuck in sleep mode.
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G933 headset going to sleep regardless of sound state
The G933 headset is a wireless headset manufactured by Logitech. Some users have reported issues with the G933 headset going to sleep regardless of the sound state. This issue can occur due to various reasons, such as outdated firmware, connection problems, or hardware defects.
One possible solution to this issue is to update the firmware of the headset. This can be done by connecting the headset to a computer via a USB cable and running the firmware update. In some cases, it may be necessary to uninstall and reinstall the firmware or update the Logitech Gaming Software to the latest version.
Another potential solution is to reset the headset by performing the following steps:
- Unplug the headset USB from the computer.
- Unplug the dongle from the computer.
- Remove the battery from the headset.
- Plug the headset back into the computer via USB (with the battery still removed).
- Open Command Prompt and navigate to the folder containing the Logitech Gaming Software.
- Type the following command: "cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933" (if you have installed the software in a different folder, you will need to change the command accordingly).
- Hit Enter to execute the command and force an update.
- Plug the dongle back into the PC.
Additionally, some users have suggested that ensuring a stable connection between the headset and the dongle is important to prevent the sleep mode issue. This includes trying different USB ports, hubs, or extension cords for the headset and dongle, as well as ensuring that the headset is adequately charged.
If none of these solutions resolve the issue, it may be necessary to contact Logitech Support for further assistance or consider returning the headset if it is still under warranty.
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