Miya Pearson
If you're seeing an ER message on your Sleep Number remote, it could be due to a connectivity error. This issue can usually be resolved by ensuring that all power cords are plugged in properly. It's important to check that the cords are plugged into a functioning outlet that isn't controlled by a switch and to make sure the flat side of the cord is facing the correct direction to avoid buzzing and error messages. If the problem persists, you may need to perform a factory reset on the remote or contact Sleep Number support for further assistance.
| Characteristics | Values |
|---|---|
| Cause | "ER" may appear on the Sleep Number remote due to improper power connections. |
| Resolution | Ensure all power cords are plugged in properly, including the power cord to the fan and the power brick. Check that the power cord is plugged into a functioning outlet or surge protector. Perform a factory reset on the remote. |
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What You'll Learn
The 'ER' message may be caused by a faulty power connection
If you're seeing an "ER" message on your Sleep Number remote, it could be due to a faulty power connection. This issue can often be resolved by ensuring that all power cords are properly plugged in and securely connected. Here are some detailed steps to guide you through the troubleshooting process:
Check Power Connections:
Start by locating all the power cords associated with your Sleep Number bed. This includes the power cord at the head or foot of your bed, which connects to the pump, and the power cord for the fan. Ensure that these cords are firmly plugged into their respective components and outlets.
Verify Cord Orientation:
When reconnecting the power cords, pay attention to their orientation. For example, the cord connecting to the fan should have its flat side facing down or up, depending on the model. Improper orientation can cause buzzing and trigger an ER message.
Power Brick Inspection:
The power brick, which connects to the fan, should have a green light when it's receiving power. If the light is orange, re-check the connection to the fan. If the light remains orange, there might be an issue with the power brick itself, and you may need to contact Sleep Number support for further assistance.
Outlet and Surge Protector Check:
Ensure that the power cord is plugged into a functioning outlet or surge protector. Verify that the outlet is not controlled by a switch. If you're using a surge protector, make sure it's switched on. Try plugging in a lamp or phone charger to test the outlet if necessary.
Remote Factory Reset:
If the issue persists, try performing a factory reset on your remote. Press and hold the up and down arrow buttons simultaneously until the System menu opens. Select "Factory Reset" from the options provided. Follow any additional on-screen instructions to complete the reset process.
Contact Sleep Number Support:
If, after trying these steps, you still see the ER message, it's recommended to contact Sleep Number customer support for further guidance. They can provide additional troubleshooting tips or help identify if there is a more significant issue with your Sleep Number bed or remote.
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The power cord may be plugged in upside down
If you're seeing an "ER" error message on your Sleep Number bed remote, it could be due to the power cord being plugged in upside down. The power cord may buzz and cause ER messages if it's not plugged in correctly with the flat side facing down.
To resolve this issue, start by setting your remote down and unplugging the power cord from the fan. Make sure the flat side of the cord is facing down, then plug it back in. Check if the power brick light is green, indicating that it's receiving power. If it's orange, re-check the connection to the fan.
If the light is still orange, move on to the next step. Unplug the power cord from the outlet and plug it back in. Ensure that the outlet isn't controlled by a switch. If you're using a surge protector, make sure it's switched on.
If you're still experiencing the ER error message, try pressing and holding the up and down arrow buttons on your remote until the System menu opens. Follow the instructions on the remote to perform a factory reset. After the reset, your fan should turn on.
If the issue persists, you may need to contact Sleep Number support for further assistance. It's possible that there is an underlying issue with the pump or another component of the bed.
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The outlet may be faulty or controlled by a switch
If you are seeing an ER message on your Sleep Number bed remote, it could be due to a faulty outlet or an outlet controlled by a switch. Before contacting Sleep Number for further assistance, there are a few troubleshooting steps you can try.
First, ensure that everything is plugged in properly. Set your remote aside and check that the power cord is connected to the fan, with the flat side facing down. The cord may buzz and cause ER messages if it is plugged in upside down. Reconnect the cord to the power brick and check if the light on the power brick is green. If it is orange, re-check the connection to the fan.
Next, make sure the power cord is plugged into a grounded outlet or surge protector. Unplug and plug the power cord into the outlet. If the light on the power brick does not come on, check the outlet for power. Ensure that the outlet is not controlled by a switch and, if you are using a surge protector, make sure it is switched on.
If your bed is plugged into an outlet controlled by a switch, try plugging it directly into a working outlet that is not controlled by a switch. Test a lamp or phone charger in the same outlet to ensure it is functioning properly. Additionally, make sure you are within 15 feet of your bed when using the remote.
If you have tried these steps and are still encountering the ER message, you may need to perform a factory reset. Press and hold the up and down arrow buttons on the remote until the System menu opens. Follow the instructions on the remote to complete the factory reset process.
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The remote may be frozen
If your Sleep Number remote displays "ER", it may be frozen. This could be due to a loss of power connection or a kinked hose. To resolve this issue, try the following steps:
First, check if the hose is not kinked or lined at the mattress and base of the bed. For a Sleep Number 360 Smart Bed, you can check the hose connection at the pump. If you have a 2016 Sleep Number bed, you may need to open the bed to inspect the hose. Ensure that the left and right hoses are properly installed, as mixing them up can cause the bed to inflate and deflate on the wrong sides.
Next, verify that your bed is plugged into a working power outlet and all connections are secure. Make sure the power cord and base-to-pump wire are firmly connected to the pump, which is located under your bed or inside the base compartment. Try unplugging the bed for 30 seconds and then plugging it back in. If the pump does not have lights, listen for a clicking sound when it is first reconnected to the power.
Now, focus on the remote. Remove the batteries from the remote for about 10 seconds and then reinsert them. Consider using fresh batteries if the low battery indicator is showing or if the remote won't turn on. Wait for the remote to wake up and check if the Bluetooth icon has stopped flashing and the remote has full battery life.
If the issue persists, try performing a remote factory reset. Make sure to work on one remote at a time. Additionally, ensure that your bed has the latest software updates. Getting your bed online will allow it to download any necessary updates, which usually takes around 10 minutes. During this process, keep your bed plugged in to avoid interrupting the update.
If none of these steps resolve the issue, there may be a larger problem. Consider contacting Sleep Number support for further assistance.
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The bed may need a software update
If you're experiencing frequent or intermittent E1 remote connectivity errors while your bed is getting power, your bed may need a software update. Here are some steps to follow to update your Sleep Number bed software:
Check Your Bed's Connection
First, ensure that your bed is properly connected and set up. Check that your bed is plugged into a working outlet and that you are within 15 feet of your bed when using the remote. Make sure the power cord and base-to-pump wire are firmly connected to the pump, which is usually located at the foot of your base or under the bed.
Update Your Wi-Fi Network Information
If your bed is properly connected but still experiencing issues, try updating your Wi-Fi network information. Open the Sleep Number app and log in. Tap the bed settings icon in the top right corner, select "Connectivity," and then "Change Wi-Fi." Update your Wi-Fi password and network name if necessary, especially if they contain special characters or apostrophes, as this can cause connection issues.
Get Your Bed Online
To get your bed online, make sure your router is within 40 feet of your bed and that your internet service is connected. Press and hold the button on the side of the bed until the light starts flashing blue, then press and hold the pairing button on the Smart Control System (pump) until the light starts flashing yellow. Wait for the bed to configure and pair with your device via Bluetooth.
Update Your Sleep Number App
Ensure that you have the latest version of the Sleep Number app, as running an older software version may cause performance issues or prevent you from downloading the app. The app is compatible with newer iPhones and iPads running iOS 15.1 or later, and most Android devices with Bluetooth 4.0 and running Android 10 or later.
Run Diagnostics and Troubleshooting
Use the Sleep Number app to run diagnostics and identify any issues with your smart bed. The app will guide you through the troubleshooting process and provide next steps. If you continue to experience issues, you may need to contact Sleep Number customer support for further assistance.
By following these steps, you can update your Sleep Number bed software and hopefully resolve any issues caused by outdated software or connectivity errors.
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Frequently asked questions
The 'ER' message is usually a connectivity error.
First, check that everything is plugged in properly. Unplug and reconnect the power cord to the fan, ensuring that the flat side is facing up. Then, unplug and reconnect the power cord to the power brick. The power brick light should be green. If it is orange, re-check the connection to the fan.
If the error message is still there, press and hold the up and down arrow buttons until the System menu opens. Follow the steps based on whether you see "System" or "Rename Remote". If you see "System", select "Factory Reset". Then, unplug and plug in the DualTemp power cord as directed on the remote screen. If you see "Rename Remote", follow the remote instructions to name your remote.
If the 'ER' message is still showing, take the batteries out of the remote and put them back in. Then, unplug and plug in the DualTemp fan power cord within 60 seconds. Finally, follow the remote instructions to name your remote. If the error message is still there, contact Sleep Number for further assistance.
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