Miya Pearson
Sleep Number beds are adjustable via a remote control or a smartphone app. The remote controls the firmness of the mattress and other features like the FlexFit adjustable base. The remote needs to be connected to the mattress, and the process differs depending on the model. For instance, the Sleep Number 360 smart bed remote automatically guides the user through the connection process after inserting two AA batteries. Other remotes, like the Universal remote, require the user to unplug and plug in the bed after inserting the batteries. The 12-button traditional remote is not compatible with Sleep Number 360 smart FlexFit adjustable bases or DualTemp layers. Sleep Number offers a range of remote models, including the 5-button, 3-button, 9-button, 7-button, and 12-button options, each with its own quick start guide.
| Characteristics | Values |
|---|---|
| Number of buttons | 3, 5, 7, 9, 12 |
| Compatibility | Not compatible with Sleep Number 360® smart FlexFit™ adjustable bases or DualTemp layers |
| FlexFit™ 1 | Controls head position only |
| FlexFit™ 2 and FlexFit™ 3 | Zero G adjusts both the head and foot positions |
| FlexFit™ 1 and FlexFit™ 2 | Base does not include lighting feature, outlets on the control system, or massage feature |
| FlexFit™ 3 | Turns the night light on or off, controls lights plugged into the control system, and allows for massage feature customization |
| Connection process | Install two AA batteries, unplug and plug in the bed, and then press "Enter" |
| Sleep Number setting | Inflate and deflate the mattress to your ideal firmness |
| Sleep Number process | Lay down on your side of the bed, press the Right/Left or Side button, press the "Menu" button, select "Settings," and choose "Find Your Sleep Number" |
| Additional features | Adjustable bed height |
| Pairing instructions | Navigate to the Settings menu, select "Pair Bed," press and hold the favorite button for 5 seconds until it flashes blue, then follow prompts on remote |
| Battery issues | Remove the batteries for 10 seconds, re-insert them, and try the pairing process again |
| Name change | Change the name for a side of the bed in the Sleep Number® app |
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What You'll Learn
Pairing your Sleep Number remote
Prepare the Bed and Remote:
- Ensure your Sleep Number bed is plugged in and receiving power. Remove all non-bedding items from the bed.
- Check that your remote has new AA batteries installed.
- Do not set down the remote during the pairing process, as the screen will go to sleep, and you will need to start over.
Initiate Pairing:
- Navigate to the Settings menu on your remote.
- Select "Pair Bed" from the menu options.
- On the side of your Sleep Number bed's adjustable base, locate the "Favorite" button.
- Press and hold the "Favorite" button for approximately 5 seconds until it starts flashing blue, then release.
Complete Pairing:
- Follow any prompts that appear on your remote.
- Wait for the pairing process to complete.
- If successful, the Bluetooth icon in the top left corner of your remote screen will change from blinking to solid.
Troubleshooting:
If pairing is unsuccessful after three attempts, remove the batteries from your remote for about 10 seconds, reinsert them, and try the pairing process again. Additionally, ensure that your bed is online if you need to update sleeper names, as this cannot be done via the physical remote.
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Connecting to your mattress
To connect your Sleep Number remote to your mattress, first check that your bed is plugged in and that the connections to the pump that controls the bed are secure.
If you have a Sleep Number 360 smart bed remote, insert two AA batteries, and the remote will automatically guide you through the connection process. For an Innovation Series remote, insert a nine-volt battery, then unplug and plug in the bed.
To connect a Universal remote, install two AA batteries, unplug and plug in the bed, and then press "Enter" to continue. If your bed includes a FlexFit adjustable base, the Universal remote will prompt you to pair with that system as well.
If you have a Sleep Number Smart Bed with a FlexFit adjustable smart base, ensure your remote has new AA batteries. Remove all non-bedding items from the bed and check that it is plugged in and receiving power. Within the remote, navigate to the Settings menu and select "Pair Bed". On the side of the adjustable base, press and hold the favourite button for five seconds until it starts to flash blue, then release. Follow the prompts on the remote.
If the remote is unable to pair after three attempts, remove the batteries from your remote for 10 seconds, reinsert them, and try the pairing process again. If you are still having issues, you can try restarting the bed or performing a power cycle by unplugging the bed from the wall, waiting 20 seconds, and then plugging it back in. You can also try removing and reinserting the batteries in the remote.
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Finding your Sleep Number setting
To find your Sleep Number setting, you must first ensure that your remote is connected to your mattress. Check that your bed is plugged in and that the connections to the pump that controls the bed are secure. If you have a Sleep Number 360 smart bed remote, insert two AA batteries, and the remote will automatically guide you through the connection process. For an Innovation Series remote, insert a nine-volt battery, then unplug and plug in the bed.
Once your remote is connected, lie down on your side of the bed in your usual sleep position and press the Right/Left or Side button on the remote to indicate your side. Then, press the "Menu" button, followed by "Settings," and select "Find Your Sleep Number." The remote will guide you through the process of finding your ideal setting.
As the bed gets firmer, relax and pay attention to how your body feels. The moment your body feels perfectly supported, with no discomfort at pressure points, press "Stop" at the current setting in the app or select "Enter" on the remote. You have now found your Sleep Number setting!
You can save your Sleep Number setting by pressing the ""Star"" or "Favorite" button on your remote or by selecting "Save Favorite Sleep Number Setting" in the app.
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Using the remote to adjust your bed
To use an old Sleep Number remote to adjust your bed, you must first ensure that the remote is connected to your mattress. Check that your bed is plugged in and that the connections to the pump that controls the bed are secure.
For a Sleep Number 360 smart bed remote, insert two AA batteries, and the remote will automatically guide you through the connection process. For an Innovation Series remote, insert a nine-volt battery, then unplug and plug in the bed. A Universal remote, which looks identical to the Advanced Series remote but says "Universal" on the bottom, also requires two AA batteries, and you must unplug and plug in the bed and then press "Enter" to continue.
Once your remote is connected, you can adjust your Sleep Number setting, which controls the firmness of your mattress. To find your Sleep Number setting, lay down on your side of the bed in your usual sleep position and press the Right/Left or Side button to indicate your side of the bed. Then, press the "Menu" button to retrieve the main menu and select "Settings." Once in Settings, choose ""Find Your Sleep Number," and the remote will guide you through the process of finding your ideal setting.
In addition to adjusting the firmness of your mattress, the remote may also allow you to control other features such as the height of your bed and underbed lighting.
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Troubleshooting and resetting your remote
Troubleshooting and resetting your Sleep Number remote can help resolve many issues you may encounter. Here are some detailed steps to guide you through the process:
Troubleshooting Tips:
- Check the Power Source: Ensure your bed is plugged into a power source and all connections are secure. A loss of power connection could be why your bed isn't inflating or deflating.
- Inspect the Hose Connection: For Sleep Number 360 Smart Beds, check the hose connection at the mattress, base, and pump to ensure it isn't kinked or blocked.
- Adjust Air Chambers: If your bed inflates and deflates on the wrong sides, adjust the left and right hoses, as they may be installed incorrectly.
- Replace Batteries: If the display light on your remote is dim or not working, replace the batteries. For Sleep Number 360 Smart Bed remotes, insert two AA batteries.
- Restart or Power Cycle: Try restarting your bed through the Sleep Number app. If you don't have the app, perform a power cycle by unplugging the bed, waiting 20 seconds, and plugging it back in.
Resetting Your Remote:
- Refer to the official Sleep Number support website for detailed instructions on resetting your specific remote model. They provide guides for various remote types, including the 12-Button Traditional Remote, FlexFit+ Remote, and Sleep Number 360 Smart Bed Remote.
- The resetting process may involve re-pairing your remote with your bed base, which can be done by following the pairing instructions for your specific remote model.
- If you encounter further issues, the Sleep Number support website also offers troubleshooting guides and quick-start manuals for different remote models.
Remember to keep your remote up to date and follow the recommended maintenance steps to ensure optimal performance.
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Frequently asked questions
To pair your old Sleep Number remote, first check that your bed is plugged in and that the connections to the pump that controls the bed are secure. Then, insert two AA batteries into the remote. The remote will then guide you through the connection process.
First, lie down on your side of the bed in your usual sleep position and press the Right/Left or Side button to indicate your side of the bed. Then, press the "Menu" button to retrieve the main menu and select "Settings". Once in Settings, choose "Find Your Sleep Number", and the remote will guide you through the process of finding your ideal setting.
Sleep Number still sells remotes for their 360 model for $49.50 plus shipping.
