Ashwin Lewis
If your Sleep Number remote is not working, there are several troubleshooting steps you can take. First, ensure that your Sleep Number bed is plugged in and that the outlet is working. Check if the hoses connecting the air chambers and the pump are secure. Try removing the batteries from the remote for 10 seconds and then reinserting them. If this doesn't work, perform a factory reset by unplugging the power cord from the outlet and plugging it back in. You can also try to restart or power cycle your bed through the Sleep Number app on your smart device. If you don't have access to the app, you can perform a power cycle by unplugging the bed and plugging it back in after 20 seconds. If you need to replace your old Sleep Number remote, it is recommended to get a replacement straight from your smart bed's manufacturer to eliminate any compatibility issues.
Resetting an Old Sleep Number Remote
| Characteristics | Values |
|---|---|
| Reset Method | Factory reset |
| Reset Process | Unplug the power cord from the outlet, wait 20 seconds, then plug it back in |
| Battery Requirements | AA batteries |
| Additional Steps | Remove and reinsert batteries, perform a power cycle, update software overnight |
| Troubleshooting | Check for error codes, ensure remote is within 15 feet of the bed, check outlet and power cord |
| Pairing | Navigate to Settings, select Pair Bed, press and hold the favorite button for 5 seconds until it flashes blue |
| Alternative Methods | Use a second remote, disconnect the hose and use a low-pressure pump, replace the remote |
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What You'll Learn
Restart the bed through the Sleep Number app
If you need to reset your old Sleep Number remote, you can try restarting your bed through the Sleep Number app. Here is a step-by-step guide on how to do this:
First, ensure that no people or pets are on or near the bed. Bedding can be left on. Next, open the Sleep Number app on your smart device. Go to 'Smart Bed' and then 'Settings'. From there, you should be able to perform a restart or power cycle on the bed.
If you do not have access to the app, you can also perform a power cycle by unplugging the bed from the wall, waiting 20 seconds, and then plugging it back in. Wait 2 minutes for the pump to power up.
If issues with your Sleep Number bed persist, it is recommended to run a Quick System Test through the Sleep Number app. Go to 'Smart Bed', then 'Settings', and then 'Quick System Test'. The test will take up to 8 minutes to run and will help you identify and fix the issue. Once the test is done, the Sleep Number app will provide you with troubleshooting steps.
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Remove and reinsert batteries
If your Sleep Number remote isn't working, the first thing you should try is removing and reinserting the batteries. Take the remote's battery cover off, then remove the batteries. You can hold down the 'Enter' button on the remote while reinserting the batteries. Once you've done this, put the battery cover back in place.
If you have a Sleep Number 360 Smart Bed, you'll need to insert two AA batteries and follow the remote's Guided Setup process. Make sure your bed is plugged in and all connections are secure.
If you're still having issues, try taking the batteries out of the remote for 10 seconds before reinserting them. You could also try unplugging the power cord for the bed from the wall outlet for 20 seconds, then plugging it back in and waiting 2 minutes for the pump to power up.
If none of these steps work, you may need to replace the remote or try a factory reset.
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Power cycle the bed
If you're experiencing issues with your Sleep Number smart bed, performing a power cycle can help. Here's a detailed guide on how to power cycle your Sleep Number bed:
Unplug the Power Cord:
Start by locating the power cord for your Sleep Number bed. Then, simply unplug it from the wall outlet. It is recommended that you leave the bed unplugged for about 20 seconds. This pause in power supply is a crucial step in the power cycle process.
Plug Back In and Wait:
After 20 seconds, plug the power cord back into the wall outlet. The pump will need some time to power up, so wait for about 2 minutes before proceeding to the next step.
Check the Remote:
While you're waiting for the pump to power up, you can focus on the remote. Remove the batteries from the remote for approximately 10 seconds and then reinsert them. This step helps to ensure that the remote reconnects properly.
Allow the Remote to Update:
Once the remote wakes up, check if the Bluetooth icon has stopped flashing and if the battery life is full. Place the remote near the bed and let it fall asleep. Leave the remote undisturbed overnight to allow it to finish any necessary software updates.
Bed Reboot:
After plugging the bed back in, it will take a few minutes to fully reboot. This process is similar to rebooting a computer or smartphone, and it can help resolve various issues.
If you have the Sleep Number app, you can also perform a restart through the app. Simply open the app, go to "Smart Bed," and then access the "Settings" menu. From there, you can choose the "Restart Bed" option.
Performing a power cycle is a straightforward way to troubleshoot your Sleep Number bed. If you continue to experience issues, you may need to run a Quick System Test or contact customer support for further assistance.
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Perform a Quick System Test
If you're experiencing issues with your Sleep Number bed, it's recommended that you run a Quick System Test to identify and fix the problem. This can be done via the Sleep Number app on a compatible Apple or Android mobile device.
To run the Quick System Test, first ensure that no people or pets are on or near the bed. Then, open the Sleep Number app and navigate to Smart Bed > Settings > Quick System Test. The test will take up to 8 minutes to complete, during which it will run diagnostics on your bed, including connectivity, Sleep Number Setting, FlexFit™ adjustability, and temperature tests.
Once the test is complete, the Sleep Number app will provide you with troubleshooting steps and next steps based on the results. If you continue to experience issues, you may need to contact Sleep Number customer support for further assistance.
It's important to note that the Smart Remote cannot complete the Quick System Test or restart the bed. Therefore, you'll need to use the Sleep Number app to perform these actions.
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Reset via the 'System' menu
Resetting your Sleep Number remote via the System menu is a straightforward process. Firstly, ensure that your bed is plugged in and receiving power. Check that the connections to the pump that controls the bed, also known as the Firmness Control System, are securely in place.
If you own a Sleep Number 360 smart bed remote, insert two AA batteries, and the remote will automatically guide you through the connection process. For an Innovation Series remote, which is white with blue up and down arrows, insert a nine-volt battery, then unplug and plug in the bed.
Universal remotes, which look identical to the Advanced Series remote but are labelled as "Universal", require a slightly different process. Install two AA batteries, unplug and plug in the bed, and then press "Enter" to continue.
If your remote is paired with a FlexFit adjustable base, it will prompt you to pair with that system as well. This system allows you to adjust the bed's height to your preference.
Once you've ensured that your remote is properly connected and paired, you can proceed with the reset process via the System menu. Navigate to the Settings menu on your remote and select the appropriate reset option. The specific steps may vary depending on your remote model, but this should point you in the right direction for performing a reset via the System menu.
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Frequently asked questions
First, ensure that your Sleep Number bed is plugged in and that the outlet is working. Then, take out the batteries from your remote and reinsert them after 10 seconds. If this doesn't work, perform a power cycle by unplugging the bed from the wall for 20 seconds and plugging it back in. Finally, place the remote near the bed and let it fall asleep.
If your remote is still not functioning as intended, try performing a factory reset. Find the power cord by the head of your bed and unplug it from the outlet, then plug it back in. Wait for the remote to reconnect with your bed and press the 'Enter' button to clear the error code.
If you've lost your old Sleep Number remote, it's recommended to get a Sleep Number remote replacement straight from your smart bed's manufacturer to eliminate any compatibility issues.
Ensure your replacement remote has new AA batteries. Within the remote, navigate to the Settings menu and select 'Pair Bed'. On the side of the adjustable base, press and hold the favourite button for 5 seconds until it starts flashing blue, then release. Follow the prompts on the remote.
