Colin Snow
The Sleep/Wake button on the iPhone 5 is used to put the phone into standby mode, turn it on and off, and handle incoming calls. Apple offered a replacement program for the Sleep/Wake button mechanism on iPhone 5 models until March 2016 due to a defect in some models made through March 2013. If your iPhone 5 Sleep/Wake button is not working properly, you can send it to an Apple repair facility to get the button replaced. Alternatively, you can attempt to replace the button yourself, but this is a tedious and time-consuming process that requires disconnecting a ribbon cable inside the phone that connects the exterior buttons to the motherboard.
iPhone 5 Sleep/Wake Button Replacement
| Characteristics | Values |
|---|---|
| Replacement Program Date | April 2014 - March 2016 |
| Qualifying Models | iPhone 5 models made through March 2013 with a qualifying serial number |
| Replacement Process | Apple replaces a metal diaphragm and flat cable inside the iPhone |
| Replacement Location | Apple repair facility (not available at Apple Stores) |
| Replacement Cost | Free |
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What You'll Learn
Check if your iPhone 5 qualifies for a free replacement
Apple had a Sleep/Wake Button Replacement Program for the iPhone 5, which was extended from 2 years to 3 years after the date of original purchase. This means that if you bought your iPhone 5 within the last 3 years, you can get the sleep/wake button replaced for free.
To check if your iPhone 5 qualifies for a free replacement, you can enter its serial number on Apple's iPhone 5 Sleep/Wake Button Replacement Program page. If your phone has a qualifying serial number, Apple will replace the button mechanism for free.
The replacement program was announced in April 2014 and was valid until March 2016. It was offered because Apple discovered that the sleep/wake button, found on the top right edge of the iPhone 5, would stop working, either permanently or intermittently, on some iPhone 5 models made through March 2013.
Some users have reported that Apple replaced their iPhone 5 with a brand new model for free when they brought it in for a sleep/wake button replacement. Others have mentioned that Apple also replaced their battery and camera for free, in addition to the sleep/wake button.
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Send your device to Apple for repair
If you are having issues with your iPhone 5 sleep/wake button, Apple has a Sleep/Wake Button Replacement Program that you can take advantage of. This program covers iPhone 5 models for up to 3 years after the first retail sale of the unit. To find out if your device qualifies, you can input your iPhone's serial number at the support site created by Apple specifically for this program. If your device is eligible, you can choose to either send your iPhone in for treatment via mail or get it repaired in person at an Apple Store or authorized service provider.
If you opt to send your device to Apple for repair, you can arrange the service over the web or by phone. The mail-in procedure is explained on Apple's website. You will need to run a full backup before sending your device, as Apple will reset it to factory settings before shipping it off for repair. Once your iPhone has been repaired, you will receive an email confirmation, and you can pick it up at an Apple Store. The whole process typically takes around 5 days.
It is important to note that Apple technicians do not repair the sleep/wake button issue in-store, as it requires taking the entire iPhone apart, which is a time-consuming process. Instead, the device is sent to a repair facility where they replace a metal diaphragm and flat cable that runs along the side/top of the inside of the iPhone.
Additionally, some Apple stores offer a loaner iPhone 5 (16GB variant) that you can use while your device is being repaired.
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Replace the outer button yourself
If you choose to replace the outer sleep/wake button of your iPhone 5 yourself, it is important to note that the process is tedious and time-consuming. You will be dealing with tiny components, and there is a risk of causing further damage to your phone if the repair is not done correctly.
Before beginning the repair, ensure that you have the necessary tools and a replacement sleep/wake button. You will need a pentalobe screwdriver to open the iPhone, and you may also require a plastic pick and a spudger. These tools can help you pry and leverage the components without causing damage.
Now, turn off your iPhone completely and remove the pentalobe screws located at the bottom edge of the phone. Gently pry the screen up from the rear case, starting from the left side. Once you have created a gap, slowly run the plastic pick or spudger around the edges of the front panel to release the adhesive holding the screen in place. Be careful not to damage the cables that connect the screen to the logic board.
With the screen removed, you will have access to the internal components of the iPhone. Locate the sleep/wake button assembly, which is connected to the logic board by a ribbon cable. Carefully disconnect the ribbon cable and set the old assembly aside. Take your replacement sleep/wake button assembly and connect the ribbon cable to the logic board, ensuring that it is securely attached.
Finally, carefully align the screen back into place, ensuring that the cables are not pinched or damaged. Secure the screen by gently pressing down on the adhesive strips. Reattach the pentalobe screws at the bottom edge of the phone, and turn on your iPhone to test the new sleep/wake button.
Again, it is important to emphasize that this is a complex process that requires careful handling of delicate components. If you are uncomfortable performing the repair yourself, consider seeking the assistance of a professional or availing Apple's replacement program.
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Check the tiny button at the end of the ribbon cable
When replacing the sleep/wake button on your iPhone 5, it is important to pay close attention to the tiny button at the end of the ribbon cable. This small button is often the root of the problem when the sleep/wake button malfunctions. It is attached to the end of the ribbon cable, which connects all the exterior buttons and switches to the motherboard.
To access the ribbon cable, you will need to open the display to a 90-degree angle and secure it in place with a rubber band to avoid putting strain on the display cables. Be sure to wear safety glasses to protect your eyes from any glass. Next, use a plastic opening tool to carefully pry the battery connector up from its socket on the logic board. It is crucial to be gentle and avoid dislodging the small surface-mounted components surrounding the socket. Only the battery connector itself should be pried up, not the socket on the logic board.
Once you have exposed the ribbon cable, carefully inspect the tiny button at its end. If this button is damaged or malfunctioning, it will need to be replaced along with the cable. This button is responsible for activating the sleep/wake function when pressed, so it is essential to ensure it is in proper working condition.
After replacing the ribbon cable and the tiny button, carefully reassemble your iPhone by following the disassembly steps in reverse. Ensure that all cables are properly connected and secured before powering on your device to test the new sleep/wake button.
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Check the wires within the ribbon cable
To check the wires within the ribbon cable of an iPhone 5, you will need to remove the front panel assembly from the rear case. Before you begin, ensure that your iPhone is powered off and that the battery is discharged below 25%. This is because a charged lithium-ion battery can catch fire and/or explode if accidentally punctured during the process.
Now, let's begin the process of checking the wires within the ribbon cable:
- Cover the cracked display glass with overlapping strips of clear packing tape to prevent further breakage and protect yourself from any glass shards that may come loose during the repair.
- Remove the two 3.6 mm Pentalobe screws located next to the Lightning connector.
- Use a suction cup to slightly separate the front panel assembly from the rear case. Firmly pull up on the suction cup while holding the iPhone down with your other hand.
- Use a plastic opening tool to gently pry the rear case down, away from the screen. You may need to alternate between using the suction cup and the plastic opening tool to detach the front panel assembly.
- Continue prying along the sides of the front panel assembly to detach the clips along the left and right sides. Be careful not to completely remove the front panel assembly, as there are ribbon cables still attached at the top of the iPhone.
- Once the bottom and side clips are released, pull the bottom of the assembly away from the rear case. Prop the display open to a 90-degree angle and secure it with a rubber band to prevent strain on the display cables.
- With the display open, you should now be able to access and inspect the ribbon cables.
- Use a plastic opening tool to carefully pry up the edge of the ribbon cable you wish to inspect, starting from the right side at the area between the gold contact points and working your way to the left. Avoid prying directly at the gold contact points, as this may damage the soldering.
- Inspect the wires within the ribbon cable for any signs of damage or disconnection.
- If you need to reassemble your iPhone, follow these steps in reverse order.
By following these steps, you can carefully check the wires within the ribbon cable of your iPhone 5. Remember to work slowly and gently to avoid causing any accidental damage to the internal components of your device.
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Frequently asked questions
To see if your phone qualifies, enter its serial number at Apple's iPhone 5 Sleep/Wake Button Replacement Program page.
Apple technicians replace a metal diaphragm and flat cable that runs along the side/top of the inside of the iPhone.
It is possible to replace the sleep/wake button yourself, but it is a very tedious and time-consuming process. It is advised only if you have experience with this sort of thing, a lot of time, the phone is already out of warranty, and you could go without using the phone.
