Gina Johnson
The iPhone 5's Sleep/Wake button is notorious for malfunctioning, and many users have reported issues with it. While some have tried fixing it themselves, others have sought help from Apple. In this regard, Apple's response has been inconsistent, with some users being turned away while others have had their batteries replaced for free. The problem often lies with the tiny button that the exterior button presses, or with the wires within the ribbon cable that connects the exterior buttons to the motherboard. Apple technicians typically replace a metal diaphragm and a flat cable inside the iPhone, but this is usually done at a repair facility as Apple Stores lack the necessary training and resources.
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What You'll Learn
Replacing the power button
If your iPhone 5 sleep/wake button is broken, you can attempt to replace the power button yourself or send the device to an Apple repair facility.
Before you begin, it is important to note that repairing your iPhone yourself may void your warranty. This procedure is also tedious and time-consuming. If you do not have experience with this sort of repair work, it is recommended that you send your iPhone to an Apple repair facility.
If you choose to proceed with the repair, the first step is to discharge your iPhone battery below 25%. A charged lithium-ion battery can catch fire and/or explode if accidentally punctured. Power off your iPhone before beginning disassembly.
Next, you will need to remove the display. To do this, you can use a tool such as the Anti-Clamp, which was designed to make the opening procedure easier. Alternatively, you can use a suction cup to apply pressure to the screen and gently pry the edges of the rear case down, away from the screen. Once the display is removed, you will need to disconnect the three front panel assembly cables. Be sure to keep track of your screws for reassembly.
The next step is to remove the battery. To do this, use an opening tool to gently lift the battery by its edge. Be very careful not to damage the logic board or any nearby components.
Now, you can replace the power button. The physical button you see from the exterior of the phone is usually not the problem. It is typically the tiny button that the exterior button presses, or something with the wires themselves within the ribbon cable.
To reassemble your phone, follow the above steps in reverse. When reassembling your phone, the LCD cable may pop off the connector. This can cause white lines, or nothing at all to appear when powering your phone back on. If that happens, simply reconnect the cable and power cycle your phone. The best way to power cycle your phone is to disconnect and reconnect the battery.
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Using suction cups to separate the front panel
If you are attempting to fix the sleep/wake button on your iPhone 5, you may need to separate the front panel. Here is a guide on how to do this using suction cups:
Firstly, if your iPhone 5's screen is cracked, the suction cup may not stick. In this case, you can try placing a few strips of packing tape over the cracked areas to create a flat surface for the suction cup to adhere to. Ensure that the tape is as wide as the screen, or wider than the suction cup, to avoid creating a gap that air can get into and prevent the suction cup from working.
If the glass has come off, it is recommended to avoid using a suction cup altogether. Instead, you can use a pry tool to gently prise the screen upwards.
If you are able to use a suction cup, place it on the lower edge of the iPhone 5 to lift the screen out of the brackets. You can also try using a hot plate to heat the iPhone to 80 degrees Celsius for around 5 minutes to help open it up.
By following these steps, you should be able to successfully separate the front panel of your iPhone 5 using suction cups.
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Removing the display glass
If your iPhone 5's display glass is cracked, it is important to take precautions to prevent further breakage and protect yourself from bodily harm. Taping the glass is one way to contain the damage and prevent injury. Lay overlapping strips of clear packing tape over the iPhone's display until the entire face is covered. This will also give the suction cup a surface to grab and minimize the spread of broken glass. Additionally, wear safety glasses to shield your eyes from any loose glass during the repair process.
Before proceeding with the repair, it is crucial to discharge your iPhone battery below 25%. Lithium-ion batteries can pose a safety hazard if they are punctured while fully charged, as they may catch fire or explode. Therefore, ensure your iPhone is powered off before beginning the disassembly process.
To remove the display glass, you will need to apply a suction cup to the front panel assembly. Position the suction cups near the bottom edge of the iPhone, just above the home button, with one on the front and one on the back. Squeeze the cups together to create a firm seal. While holding the iPhone securely with one hand, use the other hand to gently pull up on the suction cup. This action will slightly separate the front panel assembly from the rear case. It is important to take your time and apply constant and firm force during this step.
With a plastic opening tool, carefully begin to pry the rear case away from the screen, simultaneously pulling up with the suction cup. The screen of the iPhone 5 is known to have a tighter fit compared to other devices. There are several metal clips attaching the front panel assembly to the rear case, so you may need to alternate between using the suction cup and the plastic opening tool to successfully detach the front panel.
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Replacing the tiny button at the end of the ribbon cable
To replace the tiny button at the end of the ribbon cable, you will need to first power off your iPhone and then remove the two 3.6 mm Pentalobe screws next to the lightning connector. Next, use a suction cup to slightly separate the front panel assembly from the rear case. Then, use a plastic opening tool to gently pry the rear case down, away from the screen, while you pull up with the suction cup.
There are several clips attaching the front panel assembly to the rear case, so you may need to use a combination of the suction cup and plastic opening tool to free the front panel assembly. Continue to pry up around the sides of the front panel assembly, detaching the clips along the left and right sides. Be careful not to completely remove the front panel assembly from the rear case, as there are several ribbon cables still attached at the top of the iPhone. Once the clips on the bottom and sides of the front panel assembly have been released, pull the bottom of the assembly away from the rear case.
Now, you can remove the metal battery connector bracket and gently pry the battery connector up from its socket on the logic board. Be cautious not to dislodge the small surface-mounted components surrounding the socket, and only pry up on the battery connector itself, not the socket on the logic board. Next, use a plastic opening tool to pry the edge of the home button ribbon cable up from the display assembly, starting on the right at the area of the ribbon cable between the gold contact points and working to the left. Avoid prying directly at the gold contact points, as this may break the soldering and pop it off the ribbon cable.
Finally, reassemble your device by following the above steps in reverse order.
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Sending the device to Apple for repair or replacement
If you are considering sending your iPhone 5 to Apple for repair or replacement of the sleep/wake button, there are a few things to keep in mind. Firstly, it is important to back up your device and then erase it to protect your personal information. This can be done by going to Settings, tapping General, then Transfer or Reset iPhone, and finally selecting Erase All Content and Settings. You will need to enter your Apple Account password to confirm this action.
Additionally, if your device uses a physical SIM card, be sure to remove it. If your device uses an eSIM, contact your wireless provider to either get a new eSIM or suspend service if needed. It is also recommended to have your sales receipt and a form of personal identification, such as a driver's license or passport, readily available.
Apple offers an Express Replacement Service, where they will send you a replacement iPhone first, so you don't have to wait for a repair. Once you receive the replacement, you will need to send your original iPhone back to Apple within ten days. The Express Replacement Service kit includes everything you need to pack and ship your phone, including a smaller box for your phone and a larger shipping box.
Keep in mind that Apple technicians will need to take apart your iPhone to fix the sleep/wake button issue. They will likely replace the metal diaphragm and flat cable that runs along the side/top of the inside of the iPhone. This is because the issue is often not with the exterior button but with the tiny button attached to the end of the ribbon cable or the wires within the cable.
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Frequently asked questions
You can fix the sleep/wake button on your iPhone 5 by taking it to an Apple repair facility. They will replace the metal diaphragm and flat cable that runs along the side/top of the inside of the iPhone. You can also attempt to fix it yourself by following an iFixit repair guide.
No, the sleep/wake button cannot be fixed at an Apple Store as the technicians are not trained to take the iPhone apart. You will need to send it to an Apple repair facility.
If you get your iPhone 5 sleep/wake button fixed by an unauthorized party, Apple may refuse to perform further repairs or replacements.
