Miya Pearson
The BetterSleep app offers a free trial, after which users can choose to subscribe to the Premium version. The app can be downloaded on iOS and Android devices. If you are an iOS user, you can cancel your subscription by opening the Settings app, tapping on your name, then Subscriptions, and finally tapping on the subscription and the Cancel Subscription button. If you are an Android user, you can cancel your subscription by managing it through your Google Play Store profile.
| Characteristics | Values |
|---|---|
| Cancellation Process | Open the Settings app, tap your name, tap subscriptions, tap the subscription, tap "Cancel Subscription". |
| Additional Notes | You might need to scroll down to find the "Cancel Subscription" button. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled. Cancelling a subscription does not automatically initiate a refund if it's already been charged. |
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What You'll Learn
Cancelling a Better Sleep subscription on iPhone
To cancel a Better Sleep subscription on an iPhone, follow these steps:
- Go to your iPhone's Settings. This can be done by opening the Settings app or accessing it from the Health app by tapping "Browse" at the bottom right, then tapping "Sleep".
- Find and click on your name at the top of the page.
- Under the Apple ID section, click on "Subscriptions". Here, you will find a list of all your subscriptions, including the Better Sleep app.
- Select the Better Sleep app from the list of subscriptions.
- Click on "Cancel Subscription" or "Manage Subscription". If you don't see the subscription listed, it may already be canceled or never started.
- Follow the prompts to confirm the cancellation.
Please note that deleting the Better Sleep app will not automatically cancel your subscription. You must follow the steps above to ensure your subscription is canceled and you are no longer billed.
Additionally, if you subscribed to the Better Sleep app through a third-party platform, such as Huawei's AppGallery, you must cancel your subscription through their platform. You can usually do this by going to the platform's settings or subscription management section and turning off auto-renewal for the Better Sleep app.
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Cancelling a Better Sleep subscription on Android
If you no longer want your Better Sleep subscription, you can cancel it by following these steps on your Android device:
- Open the Google Play Store on your device.
- Tap on the Menu, located in the top right corner (it's a round icon with a letter in it).
- From the menu options, select 'Payments and Subscriptions'.
- Find the Better Sleep app from your list of subscriptions.
- Tap on the app, and you will be able to manage your subscription.
- Choose to turn off Automatic Renewal to cancel the subscription. You can do this by tapping 'Cancel Subscription'.
Please note that if you are cancelling a trial subscription, you may still have access to the app until the end of the trial period. Additionally, deleting the app will not cancel your subscription; you must follow the steps outlined above.
If you are looking to manage your advertising preferences, you can download the DAA Choice App from the Google Play Store. This will allow you to manage your consent to interest-based advertising in the Better Sleep app.
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Cancelling a free trial of Better Sleep
For iOS devices, open the Settings app and locate your name. From there, tap on 'Subscriptions', then find and tap on the Better Sleep subscription. On this page, scroll down until you see the ''Cancel Subscription' button and tap on it. If there is no 'Cancel' button or you see an expiration message in red text, this means the subscription is already cancelled.
For Android devices, the process is similar but accessed through the Google Play Store. Find the subscription under your profile and tap 'Cancel Subscription'. If there is no 'Cancel' option, the subscription may have already expired or been cancelled.
It is important to note that even if you cancel your trial before the renewal date, you will still have access to the Premium app version until the end of the current billing cycle. Cancelling a subscription does not automatically initiate a refund, and you may need to contact the Better Sleep support team for further assistance with refunds.
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Cancelling the app's automatic renewal
Cancelling the BetterSleep app's automatic renewal on an iOS device:
To cancel the automatic renewal of a subscription purchased in the App Store from an iOS device, follow these steps:
- Open the Settings app.
- Tap your name.
- Tap "Subscriptions".
- Tap the BetterSleep subscription.
- Tap "Cancel Subscription". You might need to scroll down to find this button.
If there is no "Cancel" button or you see an expiration message in red text, the subscription is already canceled. If you can't find the subscription that you want to cancel, you may need to contact Apple Support or refer to their online support documentation for further help.
Cancelling the BetterSleep app's automatic renewal on an Android device:
To cancel the automatic renewal of a subscription purchased in the Google Play Store from an Android device, follow these steps:
- Open the Google Play Store app.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Tap "Subscriptions".
- Tap the BetterSleep subscription.
- Tap "Cancel" or "Cancel Subscription".
If you are unable to find the subscription that you want to cancel, or if you have any issues with the cancellation process, you can refer to Google Play's support documentation or contact their support team for further assistance.
Please note that even if you cancel your subscription before the renewal date, you will still have access to the Premium app version until the end of the current billing cycle. Cancelling a subscription does not automatically initiate a refund if it has already been charged. You may need to refer to BetterSleep's refund policy and process for more information.
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Getting a refund after cancellation
To cancel your Better Sleep app subscription on an iPhone or iPad, follow these steps:
- Open the Settings app.
- Tap your name.
- Tap "Subscriptions".
- Tap the subscription you wish to cancel.
- Tap "Cancel Subscription". You may need to scroll down to find this button. If there is no "Cancel" button or you see an expiration message in red text, the subscription is already canceled.
If you are using an Android device, you can cancel your subscription by following these steps:
- Open the Google Play Store.
- Go to your profile by tapping the profile icon in the top right corner.
- Tap "Subscriptions".
- Select the Better Sleep app subscription.
- Tap "Cancel Subscription" and follow the instructions.
Please note that canceling your subscription does not automatically initiate a refund. BetterSleep's policy states that they do not offer refunds or credits for subscriptions. However, they may consider refunds on a case-by-case basis for exceptional situations, such as unauthorized or accidental purchases.
If you wish to request a refund, here are the steps for different platforms:
IOS and Apple Store:
- Sign in to reportaproblem.apple.com.
- Click "I'd like to" and choose "Request a refund."
- Choose the reason for your refund request and select the app or subscription.
- Finally, click "Submit."
Alternatively, you can call Apple Support for assistance with your refund request.
Google Play Store:
- Go to the Google Play website and find your purchase.
- If you don't see it in the recent purchases list, you can request a refund by providing your Google Play transaction number (starting with GPA).
- Refunds are processed according to Google Play refund policies.
Remember that refunds are not guaranteed, and it's best to review the terms and conditions of your purchase before initiating a cancellation or refund request.
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Frequently asked questions
Open the Settings app, tap your name, tap Subscriptions, tap the Better Sleep subscription, then tap Cancel Subscription. You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled.
Trials and subscriptions initiated on Android in the Google Play Store adhere to Google Play Store's terms of purchase and can be managed by the user via their Google Play Store profile. You can cancel the automatic renewal of a subscription purchased in the Google Play Store from your Android device.
If you cancel your Better Sleep subscription before the renewal date, you will still have access to the Premium app version until the end of the current billing cycle. Cancelling a subscription does not automatically initiate a refund if it has already been charged.
