Herbie Murray
Sleep Number beds can be controlled via the Sleep Number app, which is available on the App Store for iOS devices and the Google Play Store for Android devices. The Sleep Number app requires a Wi-Fi connection to get the bed online and access certain features. However, it is possible to use the Sleep Number app without Wi-Fi by utilising Bluetooth connectivity. While Wi-Fi is necessary for specific functions, such as sleep tracking and Responsive Air technology, adjusting the Sleep Number setting or FlexFit base can be done without an internet connection.
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What You'll Learn
Sleep Number app and smart bed compatibility
The Sleep Number app is compatible with iOS and Android devices. However, it does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
To use the Sleep Number app, you must first connect your smart bed to a power source and assemble it fully. Then, download the app and register your smart bed. You will need to turn on Bluetooth and enable location services on your device. The app will guide you through the process of connecting your smart bed.
To connect your Sleep Number smart bed to Wi-Fi, open the app and log in. Tap "Smart Bed" and then "Settings" in the upper right corner. Select "Connectivity" and "Change Wi-Fi" to update your Wi-Fi network information. The app will scan for your Wi-Fi network, and you will need to enter your password. Ensure that your router is within 40 feet of your bed and that your internet service is connected.
If you are having trouble connecting to Wi-Fi, you can try force-closing and reopening the app. You can also try uninstalling and reinstalling the app. If you are still experiencing issues, check that your bed is plugged into a working outlet and that your phone or tablet is compatible with Sleep Number smart beds. Make sure the app is updated to the latest version.
It is important to note that your Sleep Number smart bed requires a strong Wi-Fi connection near the bed for optimal performance. While it is possible to use the Sleep Number app without Wi-Fi, certain features of your smart bed may not be available or may not work properly.
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Connecting to Wi-Fi
Connecting your Sleep Number bed to Wi-Fi is necessary if you want your bed to track your sleep or use Responsive Air technology. To connect your Sleep Number bed to Wi-Fi, you will need to download the Sleep Number app, which is available on the App Store for iOS devices and the Google Play Store for Android devices. You will also need to register your Sleep Number smart bed account. Ensure that your bed is fully assembled, connected to a power source, and that no one is on the bed during the pairing process.
- Open the Sleep Number app and log in.
- Tap "Smart Bed" and then the "Settings" icon (usually in the upper right corner).
- Open "Bed Settings".
- Your app will indicate if your bed needs to be paired, is online, or offline.
- If your bed is offline, make sure you are close to your bed and select "Connectivity".
- If "Connectivity" will not open, uninstall and reinstall the app.
- Press and hold the Sleep Number app icon on the home screen to uninstall.
- Download the Sleep Number app from the App Store or Google Play.
- Log in to the Sleep Number app and follow all prompts.
- Allow access to Bluetooth.
- Go to the "Smart Bed" tab.
- Follow the steps on the screen.
- Continue with the pairing steps.
- Follow the steps to view Bluetooth devices and pair your device with your smart bed.
- For FlexFit bases, press and hold the favourite button on the side of the base until the light starts flashing blue.
- For beds with an integrated base or no Sleep Number base, press the pair button on the Smart Control System located next to the hose connections.
- Once Bluetooth is connected, tap "Update Wi-Fi" to input your Wi-Fi credentials.
Note that if your Wi-Fi network password contains special characters, you may have trouble getting your Sleep Number bed online. In this case, it is recommended to change your password. Wi-Fi passwords are case-sensitive, and if your Wi-Fi network name contains an apostrophe ('), it may cause a connection issue. In this case, it is recommended to change the network name on the Wi-Fi router to exclude this character.
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Troubleshooting connection issues
If you are having trouble connecting your Sleep Number bed to Wi-Fi, there are several troubleshooting steps you can take. Firstly, make sure that your bed is fully assembled and connected to a power source. Check that your router is within 40 feet of your bed and that your internet service is connected.
Next, you should attempt to pair your device with your smart bed via Bluetooth. To do this, make sure you are within 8 feet of your bed, then open the Sleep Number app and log in. Tap "Smart Bed" and then the "Settings" icon in the upper right corner. If you have a Sleep Number® c1, iLE, pSE, or 360 smart bed, you will need to refer to the "Troubleshooting my FlexFit Adjustable Base" instructions. For other smart beds, go to "Bed Settings" in the top right corner. If your bed is offline, select Connectivity and Change Wi-Fi to update your Wi-Fi network information. The app will scan for your Wi-Fi network, and when prompted, select your network and enter your password.
If you are still having issues, try running the Quick System Test in the Sleep Number app to determine the issue and provide troubleshooting steps. If your bed is not paired with your device via Bluetooth, you will need to establish a Bluetooth connection first. Go to "Smart Bed" > "Connectivity" > "Bluetooth Devices" > "Pair My Smart Device". Follow the steps to view Bluetooth devices and pair your device with your smart bed.
If you are experiencing frequent app errors or remote connectivity errors, your bed may need a software update. Getting your bed online will allow it to download a software update, which usually takes around 10 minutes.
If none of these steps resolve the issue, you can contact Sleep Number for further assistance.
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Bluetooth connectivity
While the Sleep Number app requires a Wi-Fi connection to track your sleep and use Responsive Air technology, you can control your Sleep Number bed without Wi-Fi by using the Sleep Number app on your smartphone or tablet via Bluetooth.
To use the Sleep Number app with Bluetooth, first, download the app from the App Store or Google Play and register your smart bed. Ensure that your bed is fully assembled, connected to a power source, and within eight feet of your device during the pairing process. Turn on Bluetooth on your device and enable location services. Open the app and log in, then tap "Smart Bed" and "Settings" in the upper right corner. From the "Bed Settings," you can pair your device with your smart bed via Bluetooth. Three green dots will indicate that your bed is online and paired with your device.
If you are having trouble connecting your Sleep Number bed via Bluetooth, ensure that Bluetooth is enabled on your device and for the Sleep Number app in your app settings. You can also try force-closing and reopening the app or uninstalling and reinstalling it. If you are still experiencing issues, check that your phone or tablet is compatible with Sleep Number smart beds and that the app is updated to the latest version.
It is important to note that only one device can connect to the Sleep Number bed at a time via Bluetooth. Additionally, while you do not need to be logged in to the Sleep Number app to adjust your bed, logging in provides access to all the features of your smart bed.
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Removing a Wi-Fi network
The Sleep Number bed does not need to be online to adjust your Sleep Number setting or FlexFit base. However, if you want your bed to track your sleep or use Responsive Air technology, you will need to connect your bed to the internet.
To remove a Wi-Fi network, you will need to access the SleepIQ Web portal as it cannot be done via the Sleep Number app. The bed must be online and set up to remove your Wi-Fi network through the SleepIQ website. If your bed is offline, follow the steps outlined in the "How to Get Your Bed Online" section.
- Download the Sleep Number app from the App Store for iOS devices or the Google Play Store for Android devices.
- Register your Sleep Number smart bed account. You will need your home Wi-Fi network name and password.
- Ensure your bed is fully assembled and connected to a power source.
- Turn on Bluetooth in your device settings and enable location services.
- Stay within 8 feet of your bed until your bed is online.
- Log into the Sleep Number app.
- Tap "Smart Bed" and then the "Settings" icon (upper right).
- Open "Bed Settings" (top right corner).
- The app will tell you if your bed needs to be paired, is online, or offline. Three green dots indicate your bed is online and paired to your device via Bluetooth.
Once your bed is online, you can remove your Wi-Fi network through the SleepIQ Web portal.
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Frequently asked questions
Yes, the Sleep Number bed requires a strong WiFi connection near the bed to function.
The Sleep Number bed supports both 2.4 GHz and 5.0 GHz WiFi connections.
Using a mobile hotspot is not recommended as it can result in interrupted connections and inaccurate sleep data.
Yes, you can use the Sleep Number app to adjust your bed without logging in. However, logging in is recommended to access all the features of your smart bed.
If you're having trouble connecting to WiFi, try logging out of the Sleep Number app and tap "Adjust Your Smart Bed" on the login screen to control your bed. Ensure that your bed is plugged into a working outlet and that your phone or tablet is compatible with Sleep Number smart beds.
