Herbie Murray
Sleep Number offers two primary shipping methods: Comfort Service Home Delivery and standard ground shipping. While the Comfort Service option includes the setup of your new bed and Sleep IQ setup, it does not include the removal of any existing mattress or base. However, Sleep Number provides an optional mattress disposal service where Home Delivery technicians remove your old mattress when delivering your new one. This service is available at an additional cost and certain conditions, such as the mattress being in a sanitary condition. Therefore, if you are considering purchasing a Sleep Number bed and wondering if they will take your old mattress, it is important to review their shipping and delivery options carefully to understand the specific services provided and any associated fees.
| Characteristics | Values |
|---|---|
| Mattress disposal | Sleep Number offers mattress disposal as an optional service when delivering a new mattress. |
| Cost | There may be a fee for mattress disposal. |
| Condition | The mattress being removed must be in a sanitary condition. Technicians will not remove mattresses infested with bed bugs or those unsafe due to extreme soiling. |
| Included items | Mattress disposal includes the removal of up to one mattress and one box spring, or one mattress and one Sleep Number adjustable base, non-adjustable base, or Bunkie Board. |
| Excluded items | Mattress disposal does not include bases, headboards, sideboards, metal bed frames, or other types of bedroom furniture, non-Sleep Number adjustable bases, waterbeds and inserts, duvets, or foam toppers. |
| Alternative options | Some companies, like Saatva, offer free removal of old mattresses with the purchase of a new mattress. |
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What You'll Learn
Sleep Number offers mattress disposal for a fee
The fee for mattress disposal may vary depending on location. Sleep Number utilizes two primary shipping methods: Comfort Service Home Delivery and standard ground shipping. Comfort Service Home Delivery includes the setup of your new bed and Sleep IQ setup, and you can choose a date and time for delivery and assembly.
Standard ground shipping provides easy-to-follow assembly instructions, allowing you to assemble your bed yourself. Certain beds, such as the Sleep Number 360 smart beds, are only available via Comfort Service Home Delivery. It's important to note that shipping and delivery costs do not include return shipping, and specific items like FlexFit adjustable bases are considered a final sale and are non-returnable.
While Sleep Number offers mattress disposal for a fee, it's worth noting that other mattress companies, such as Saatva, provide free removal of your old mattress as a perk of their white glove delivery service.
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The mattress must be in a sanitary condition
Sleep Number offers mattress disposal as an optional service when delivering your new mattress. This means that Home Delivery technicians will remove your old mattress when they deliver your new one. However, it's important to note that the mattress being removed must be in a sanitary condition.
Technicians are unable to move or remove mattresses that are infested with bed bugs or those that are unsafe due to extreme soiling. Therefore, it is essential that your old mattress is clean and free of any infestations or excessive dirt and stains. This ensures the safety of the technicians and maintains a certain standard of hygiene.
To ensure a seamless and efficient process, it is advisable to have your old mattress ready for disposal before the arrival of the Home Delivery technicians. This includes making sure that the mattress is easily accessible and not blocked by any furniture or obstacles. Additionally, you may want to consider covering the mattress with a sheet or plastic wrap to maintain its sanitary condition until it is removed.
It is also important to note that mattress disposal may incur additional fees, which can vary depending on your location. Therefore, when scheduling your mattress delivery and disposal, be sure to clarify any costs associated with the service. By following these guidelines, you can ensure that your old mattress is properly disposed of and that your new Sleep Number mattress is installed in a clean and safe environment.
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Technicians will not remove unsafe mattresses
Sleep Number offers mattress disposal as an optional service, where their Home Delivery technicians will remove your old mattress when delivering your new one. However, it is important to note that this service is not available for mattresses that are unsafe or unsanitary. Technicians will not remove mattresses that are infested with bed bugs or extremely soiled. Such mattresses are considered unsafe, and the company's policy is to refuse their removal.
The Sleep Number mattress disposal service is designed to make the transition to a new mattress more convenient and hassle-free for customers. This service is especially useful for those who may not have the means or ability to dispose of their old mattress themselves. However, it is crucial that customers understand the limitations of this service.
Technicians will not remove mattresses that pose a health or safety risk. This includes mattresses infested with bed bugs, which can spread and create a larger infestation if not properly contained and treated. Similarly, mattresses with extreme soiling are also refused, as they can harbour harmful bacteria and pose a health hazard.
In the interest of maintaining a safe and hygienic environment for both customers and technicians, Sleep Number has established these guidelines for mattress removal. Customers are responsible for ensuring their old mattress is in a sanitary condition before requesting disposal. This means that any mattresses with excessive stains, odours, or other signs of extreme soiling will not be removed by Sleep Number technicians.
It is important for customers to understand the company's policies regarding mattress disposal, especially when it comes to unsafe or unsanitary mattresses. While Sleep Number offers a convenient service for removing old mattresses, it is the customer's responsibility to ensure their mattress meets the sanitary conditions required for removal. This includes properly maintaining their mattress throughout its use and, in cases of extreme soiling or infestation, seeking alternative disposal methods that adhere to health and safety guidelines.
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Removal is included in the White Glove delivery service
Sleep Number offers two primary shipping methods: Comfort Service Home Delivery and standard ground shipping.
The White Glove delivery service, also known as Comfort Service Home Delivery, includes the removal and recycling of packing materials, disposal of one mattress and box spring set, and the relocation of one mattress and box spring set within your home. This service also includes the setup of your new bed and Sleep IQ setup.
The removal of your old mattress is an optional service provided by Sleep Number's Home Delivery technicians when delivering your new mattress. This service is included in the White Glove delivery service, but prices may vary depending on your location. The mattress being removed must be in a sanitary condition, and technicians cannot remove beds infested with bed bugs or those unsafe due to extreme soiling.
The White Glove delivery service also includes the installation of Sleep Number furniture and mattress pad placement on your new smart bed. An adult (18 years or older) must be present during the delivery and setup process.
In addition to the White Glove delivery service, Sleep Number also offers standard ground shipping for certain products. This option does not include assembly or mattress removal, and the customer is responsible for following the provided instructions to assemble their bed themselves.
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Disposal is an optional service with Home Delivery
Sleep Number offers two primary shipping methods: Comfort Service℠ Home Delivery and standard ground shipping.
Comfort Service℠ Home Delivery allows you to choose a date and time for a technician to deliver and assemble your new mattress and/or base. This service includes the setup of your new bed and/or base and Sleep IQ® setup. Disposal of your old mattress by the delivering technician is an optional service, where they will remove your old mattress when delivering your new one. This service is available at an additional cost, which may vary depending on your location.
The mattress being removed must be in a sanitary condition, and technicians are unable to remove beds infested with bed bugs or those unsafe due to extreme soiling. The disposal service includes the removal of up to one mattress and one box spring or Sleep Number adjustable base, non-adjustable base, or Bunkie Board. It does not include the removal of bases, headboards, sideboards, metal bed frames, or other types of bedroom furniture.
If you opt for ground shipping, your bed will be shipped to you with easy-to-follow assembly instructions, allowing you to assemble it yourself. Certain beds, such as the Sleep Number 360® smart beds, are only available via Comfort Service℠ Home Delivery.
Sleep Number also offers Premium or Ultimate Home Delivery options for Lifestyle Collection and Signature Collection furniture. These options include full assembly of your furniture within a specified time frame. For customers who prefer to self-install, a Doorstep Delivery option is available for both Lifestyle and Signature Collections.
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Frequently asked questions
Sleep Number offers mattress disposal as an optional service when delivering your new mattress. This service incurs an additional fee and the mattress must be in a sanitary condition.
Sleep Number's mattress disposal service includes the removal of one mattress and box spring set. The service does not include the removal of bases, headboards, sideboards, metal bed frames, or other types of bedroom furniture.
The cost of Sleep Number's mattress disposal service may vary depending on your location. Contact Sleep Number directly for a specific quote.
Yes, you may be able to find other companies that offer mattress removal services in your area. Additionally, some local waste management services may offer bulk item pickup, which may include mattresses.
