Ashwin Lewis
Several users have reported issues with their Google Pixel devices not waking up from sleep mode. This issue appears to be prevalent among Pixel 2 XL, Pixel 3, and Pixel C users, with some individuals experiencing the problem on multiple devices. In some cases, pressing the power button or performing specific gestures, such as double-tapping or swipe gestures, fails to wake the device, requiring a hard reboot or long press of the power button. Interestingly, the fingerprint reader and haptic feedback may still function, but the screen remains unresponsive. While Google Support has suggested a factory reset or purchasing an approved case, these solutions do not always resolve the issue. Some users have speculated that the problem may be related to certain modes, such as immersive mode or the Lift to Wake feature, or even the lack of a specific sensor.
Characteristics and Values
| Characteristics | Values |
|---|---|
| Screen won't turn on | Haptic feedback is felt when the screen is touched |
| Power button needs to be held down to reboot | |
| Double tap to wake | Sometimes takes several taps to register |
| Lift to wake | Not working |
| Wake/sleep sensor | Missing |
| Side button | Does not wake the phone |
| Call received | Screen remains blacked out and cannot be answered |
| Call made | Screen goes black but does not wake back up when the phone is pulled away |
| Pattern unlock | Screen freezes on the pattern screen and goes to sleep |
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What You'll Learn
Issues with the power button
If your Google Pixel 3 XL won't wake up after sleeping, there could be an issue with the power button. Here are some potential solutions to this problem:
Try a simple reboot by holding down the power button for about 20 seconds. This has been known to resolve power button issues for some users. If this doesn't work, try holding for a little longer, up to 30 seconds, and then wait about 2 minutes before moving on to the next step.
If the issue persists, the next step is to try forcing a restart. To do this, press and hold the power button for about 30 seconds until your phone restarts. Alternatively, you can try pressing and holding the power button for 5-7 seconds and then tapping "Restart" on the screen.
If your phone still won't wake up, there could be an issue with the charging accessory. Check that your power adapter and cable are working correctly, and try using a different cable and charger if possible. Ensure that there is nothing in the port of your phone, such as dust or lint, and that no accessories like cases or battery packs are covering the sensors or pressing the buttons.
If none of these steps resolve the issue, you may need to contact Google support or seek further technical assistance.
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Inability to answer calls
There could be several reasons why you are unable to answer calls on your Pixel XL3 when the device is asleep. One possible cause is related to the device's sleep/wake function. When the Pixel XL3 is in sleep mode, pressing the side button may not wake up the phone as expected. As a result, you might not be able to answer incoming calls, as the screen remains blacked out even though the phone is ringing.
Another factor could be the location or network coverage. Some users have reported that they can answer calls when the phone is asleep in certain areas, but experience issues in other locations. This suggests that the phone company's data network or signal strength in specific regions might play a role in the inability to answer calls when the device is asleep.
It is also possible that the issue is related to the phone's settings or hardware. In some cases, users have reported that they are unable to slide to answer the call, even when the phone is awake. This could be due to a delay in the phone's response or an unknown configuration issue.
To troubleshoot the problem, you can try the following steps:
- Check if your device has any pending software updates and install them.
- Ensure that your Pixel XL3 is running on the latest operating system version.
- Contact Google's support team to inquire about any known issues or solutions related to the sleep/wake function and call answering.
- Try using a different SIM card in your device to see if the issue persists.
- Experiment with different cases or covers, as some users have reported that modifying their case resolved similar issues with the sleep/wake function.
By following these steps, you may be able to identify and resolve the issue of being unable to answer calls when your Pixel XL3 is asleep.
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Screen remains black during calls
It seems that the Google Pixel 3 has a recurring issue where the screen remains black during calls. This issue can manifest in two ways. Firstly, when receiving a call, the phone may ring, but the screen stays black, preventing the user from answering the call through any of the usual methods such as tapping the screen or swiping. The call then goes to voicemail, and only after that does the screen wake up to display the missed call screen. Secondly, during an active call, the screen initially goes black when the phone is held to the ear, as expected, but when the phone is pulled away from the ear, the screen fails to turn back on, even with a change in the angle of orientation.
This problem has been encountered by multiple users and persists even after a factory reset. It is not related to apps, as one user's mother only had three apps loaded, and the issue remained after a reset, which would have removed any apps. Additionally, the problem has not been resolved by replacing the phone with the same model, indicating that it may be a widespread hardware or software issue with the Google Pixel 3.
One potential suggestion to address the issue is to remove any screen protectors or cases from the phone to see if they are interfering with the screen's functionality. However, it is important to note that Google has not acknowledged this as a known issue, which may limit the availability of official solutions or workarounds.
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Problems with the 'lift to wake' feature
The 'lift to wake' feature is designed to allow users to turn on their phone display by simply lifting their device from a table or removing it from their pocket. While this feature is meant to be convenient, some users have experienced problems with it.
One issue that has been reported is that the 'lift to wake' function sometimes fails to work, with the phone remaining asleep even after it has been lifted. This can be caused by certain apps installed on the device, as some apps may interfere with the 'lift to wake' feature. In such cases, deleting the problematic app usually resolves the issue.
Additionally, the 'lift to wake' feature has been known to cause unintended activations of the phone. For instance, when the phone is stored in a pocket or bag, normal day-to-day activities can accidentally trigger the 'lift to wake' function, leading to unwanted screen activations or even pocket dialling. This can be a nuisance, especially if it happens frequently.
Another problem that has been encountered is the inability to disable 'lift to wake'. Some users have reported that even after turning off the feature in their phone settings, the screen still turns on when they lift their device. This issue seems to be related to the use of fingerprint unlock, as removing all fingerprints appears to resolve the problem.
It is worth noting that the 'lift to wake' feature is not available on all phone models, and its functionality may vary depending on the device. While it can be a handy tool for quickly checking notifications and the time, it may not work flawlessly for all users due to software bugs or compatibility issues with certain apps.
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Sensor issues
The Google Pixel 3 and 3 XL are great devices, but they have faced some issues with their sensors. One of the most common problems reported by users is the unresponsiveness of the device after a phone call ends. The proximity sensor turns the screen off when a user holds the phone to their ear during a call, but the screen stays off even after the call ends. This issue might be caused by a hardware problem or a tempered glass screen protector. Google support suggested a factory reset, but this only seems to provide a temporary solution.
Another issue with the Pixel 3 and 3 XL is the absence of the Hall Effect sensor, which was previously used to wake/sleep the screen with a magnet in a flip/folio case. Users have tried to find the location of the sensor to trigger the sleep/wake function but have been unsuccessful. Google support has not provided a clear answer, and it is unclear whether the sensor has been removed from the device.
Some users have also reported problems with the lift to wake feature on Android 10, which has been described as "completely useless and problematic." It is recommended that users shut off this feature if they are running Android 10 on their Pixel 3 or 3 XL devices.
To address the sensor issues, users can try using an app like Sensors Multitool to check if it is a hardware problem. Additionally, disabling the dark mode in the Messages app might help with the quick settings and volume controls getting stuck on the dark theme. For those with a paired watch, disabling all settings except for using it as an input device might resolve the screen issues.
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Frequently asked questions
This could be due to a software bug. Try updating your phone to the latest version. If that doesn't work, you may need to perform a factory reset. Contact Google support for further assistance.
This issue has been reported by several users. A temporary solution is to double-tap the screen, which should bring up the ambient display. Then, double-tap again to fully wake the device.
This issue has been reported by other users as well. Unfortunately, there doesn't seem to be a fix available at the moment. We recommend contacting Google support for further assistance.
Yes, you can adjust the sleep settings on your device. Go to Settings > System > Languages, Inputs and Gestures to adjust the sleep settings. Alternatively, you can download a third-party app that keeps your device awake.
This issue could be related to the immersive mode or a software bug. Try disabling immersive mode or updating your device to the latest software version. If the issue persists, contact Google support for further assistance.
