Colin Snow
REI has a flexible return policy that allows customers to return or exchange items that do not meet their expectations. While some customers have expressed guilt over returning heavily used items, others have praised the policy for providing an extra layer of assurance. To make an exchange, customers need proof of purchase, such as a receipt or member purchase history. REI Co-op members can also enjoy additional benefits, such as 10% back annually on eligible purchases, including most full-priced sleeping bags, by purchasing a one-time $30 lifetime membership.
| Characteristics | Values |
|---|---|
| Exchange policy | Exchange is allowed if the item is not what the customer had in mind |
| Exchange conditions | Proof of purchase (order invoice, receipt, or member purchase history) is required |
| Membership benefits | Members get 10% back annually on every eligible purchase, including most full-priced sleeping bags |
| Membership cost | $30 lifetime membership |
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What You'll Learn
REI's return policy
REI has a flexible return policy that allows customers to return or exchange items that they are unsatisfied with. This policy is in place to assure customers that they can return or exchange an item if it does not meet their expectations.
To return or exchange an item, customers must provide proof of purchase, such as an order invoice, receipt, or member purchase history. REI will then offer a refund or allow the customer to exchange the item for a different one.
One customer shared their experience of returning a pair of REI Sahara Convertibles (Sesame) pants that had stitching coming loose. REI immediately offered to replace the pants or provide a refund. Another customer recounted seeing someone return a sleeping bag that looked like it had been "dragged behind their truck on the freeway for 10 miles," and was amazed that REI accepted the return.
In addition to its return policy, REI also offers a 10% annual rebate on eligible purchases for its Co-op members, which includes most full-priced camping sleeping bags. Membership costs a one-time fee of $30.
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Sleeping bag shapes
Sleeping bags come in a variety of shapes, each with its own set of advantages and disadvantages. The three most common shapes are rectangular, semi-rectangular, and mummy.
Rectangular sleeping bags offer ample room for legs and arms to stretch out and are ideal for campers who prioritise comfort over warmth. They can often be completely unzipped and used as a comforter, making them a popular choice for warm-weather camping. Rectangular sleeping bags are also available in double sizes for couples.
Semi-rectangular sleeping bags, also known as "modified mummy" or "barrel" shapes, offer a compromise between warmth and roominess. They are generally more slender than rectangular bags, with a rounded top and a slight taper at the bottom. This shape is well-suited for cool-weather camping when conditions are chilly but not frigid.
Mummy sleeping bags are designed to boost warmth and reduce weight, with a slim cut and a contoured hood that can be cinched tight for greater warmth. The overall fit is snug, and you typically roll over with the bag rather than inside it. Mummy bags are a popular choice for backpackers due to their lightweight and efficient heat retention.
In addition to these three basic shapes, sleeping bags also come in kid-sized and women's-specific variations. Kid-sized sleeping bags are simply shorter and smaller versions of adult bags, often featuring fun prints and colours. Women's sleeping bags are engineered to fit a woman's contours, typically being shorter, narrower at the shoulders, and wider at the hips.
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Sleeping bag features
When choosing a sleeping bag, it's important to consider the features that will impact your comfort and convenience. Here are some key sleeping bag features to look out for:
Warmth and Insulation
One of the primary functions of a sleeping bag is to provide warmth. The insulation of a sleeping bag is crucial in retaining heat, especially in colder environments. Down-filled sleeping bags, for instance, are known for their exceptional warmth-to-weight ratios and are often used in extreme conditions. The 'warmth-to-weight ratio' is a helpful indicator that balances insulation effectiveness with weight.
Shape and Size
Sleeping bags come in various shapes and sizes. Mummy-shaped bags, for instance, are designed for cold-weather trekking and climbing, while rectangular bags tend to offer more space and comfort. Consider your height and build when choosing a bag, as a bag that is too long or too spacious may be challenging to keep warm. Additionally, if you plan to layer up with clothing, look for a bag that can accommodate extra layers.
Hood and Collar
A good hood is essential if you tend to sleep cold or plan to camp in colder environments. It helps retain heat and keeps your head warm. Some sleeping bags also feature a contoured footbox, which reduces empty space and keeps your feet warm.
Zipper
The zipper is an important yet often overlooked feature. Look for a zipper that glides smoothly to avoid damaging the fabric. Left-handed individuals should opt for a right-hand zipper and vice versa for right-handed people. Additionally, sleeping bags with zippers on the side tend to provide more comfort when sleeping on your preferred side.
Storage Options
Sleeping bags with stash pockets or pillow pockets can enhance your convenience and comfort. Stash pockets are ideal for storing valuables securely, while pillow pockets help keep your pillow in place throughout the night.
Pack Size and Weight
If you're backpacking or travelling light, consider the packed size and weight of the sleeping bag. A bulky or heavy sleeping bag can be cumbersome to carry for long periods. Down-filled bags, for instance, tend to pack smaller and weigh less.
Remember to consider your specific needs and the environmental conditions you'll be camping in when evaluating these features.
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Sleeping bag temperature ratings
The bag industry has agreed to test bags in the same way for all brands. Most brands send their sleeping bags to an independent test lab that assigns bag temperature ratings. EN (European Norm) was the original standard adopted by the sleeping bag industry. Now, the ISO (International Standards Organization) oversees bag testing, but the method is almost identical to the EN bag test. Standardized laboratory tests produce a rating range for each sleeping bag, with two temperature ratings within that range: the comfort rating and the lower limit rating.
The comfort rating indicates the temperature at which a cold sleeper might feel comfortable. This is the temperature rating used for women's bags. The lower limit rating (which is always lower than the comfort rating) indicates the temperature at which a warm sleeper might still feel comfortable. This is the temperature rating used for men's bags. It's important to note that temperature ratings are estimates, not precise measurements. Lab testing simulates how a sleeping bag should be used, but it can't account for all variables, such as differences in people's clothing, gear, body types, weather conditions, and food intake. Therefore, when you use your sleeping bag outdoors, its comfort level may differ from its tested temperature rating.
When choosing a sleeping bag, it's recommended to consider a comfort temperature slightly lower than the lowest temperature you expect to encounter. This will ensure that you stay warm throughout the night. Additionally, it's worth noting that the bag's fit and whether you sleep hot or cold will also impact your comfort.
Some additional tips to consider when selecting a sleeping bag:
- Consider the bag's R-value, which indicates its insulating properties. A higher R-value means better insulation.
- Choose a reputable manufacturer that adheres to international standards, such as EN or ISO ratings.
- Take into account the expected ground temperatures and ensure you have an appropriate sleeping mat or pad to use with your sleeping bag.
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Membership benefits
REI Co-op Membership comes with a range of benefits for outdoor enthusiasts. For a one-time payment of $30, members gain access to exclusive perks and discounts, with no yearly fees or contracts. Members can earn 10% back on eligible purchases, receiving their rewards in the spring to spend in-store or online.
REI members also receive special pricing and exclusive coupons, with steeper discounts during sales. Members can save up to 33% on gear rentals, 20% on bike shop services, and receive free flat-tire repair and machine wax. Another benefit is free standard shipping on REI.com purchases, with no minimum order required.
The REI Co-op Mastercard also offers rewards. Cardholders earn 5% back in REI Co-op Mastercard Rewards on net purchases at REI retail locations and REI.com, as well as on donations to the REI Cooperative Action Fund. These rewards can be redeemed as they are earned. The REI Mastercard program donates $2 million annually to the REI Cooperative Action Fund, supporting organizations that promote justice, equity, and belonging in outdoor spaces.
Additionally, members can take advantage of the Re/Supply program, which allows them to trade in gently used gear for an REI gift card or purchase used items at a discount. This initiative helps keep items out of landfills and promotes a more sustainable outdoor culture.
Overall, the REI Co-op Membership offers a range of benefits, including rewards, discounts, and exclusive perks, making it an attractive option for those looking to save on outdoor gear and support sustainable initiatives.
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Frequently asked questions
Yes, REI has a flexible return policy that allows customers to exchange or return sleeping bags. You will need proof of purchase, such as an order invoice, receipt, or member purchase history.
REI has a 100% guarantee policy that allows customers to return or exchange items, even if they have been used. The policy is intended to provide customers with peace of mind and assurance that they can return an item if it does not meet their expectations.
While anyone can exchange or return items at REI, members get additional benefits. REI Co-op Members receive 10% back annually on every eligible purchase, including most full-priced sleeping bags. To become a member, you need to pay a one-time $30 lifetime membership fee.
